I have been using them for almost a year and have always been very happy with them. However…read morerecently they went under new management and my first and last experience has been poor. First they wanted me to pre-pay for my cleaning, then required a minimum of $10 to use my CC. Prices are not good either. They promised my clothes on Saturday but when I showed up to pick them up she seemed confused when I showed up to pick them up. She said I needed to come back 2 days later. A week to clean 3 shirts, 1 pair of pants and a suit??? Come on. I will now have to find somewhere else to go.

My first, and definitely not my last time using the washing company. I travel a lot for work, and…read morelaundry is a difficult task for me to accomplish with my limited time. I found this gem today! I dropped off my laundry for wash and fold service this morning, and received a text before noon that my clothes were ready for pick up. Great, friendly customer service. Thank you!!! I will be a repeat customer.

From the owner: The Washing Company provides laundry services and a self-serve laundromat in Manassas, VA.read more

I've tried this cleaner a few times, but there have been ongoing issues. They created separate…read moreaccounts for my daughter and me with different credit cards, but still charged both of us twice the first time. We also received constant emails and texts about payments--even after we had already paid. Every time I asked about it, the owner blamed the computer system or her husband. I stopped going for a while, but tried again recently since it's close to home. Unfortunately, the confusion continued--they used credits from my account for my daughter's drop-offs without letting me know. I don't mind covering it, but I was often surprised to see charges even when I hadn't brought anything in. To make things worse, some of my new white clothes came back slightly yellowed, and a few of my linen pieces lost their brightness. Overall, not a pleasant experience, and I won't be returning.

Good customer service, but not a fan of their billing system. Some repairs were not done correctly,…read morebut they re-did.

In April, as winter was coming to an end, I dropped off my cashmere sweater for cleaning, planning…read moreto wear it this December. When I took it out this winter, I was absolutely shocked to find it completely ruined. The sweater, which was originally a size M that I wore as an oversized fit (I usually wear XS), had shrunk down to look like a children's garment. The length barely reached my belly button, and I couldn't even fit my arms through the sleeves. I was so stunned that I immediately went back to the cleaner to address the issue, but: 1. There was no apology. 2. The owner claimed they followed the care instructions on the label and denied any responsibility, suggesting that I should contact the clothing brand instead. 3. They questioned why I was complaining after six months, as if I should have immediately unwrapped and checked every item upon picking it up. I didn't expect this to happen since I've washed this sweater several times before without issue. I had paid for dry cleaning, as stated on the receipt, but the owner admitted to washing it in cold water instead. How can you trust a business that does this? This experience was not only disappointing but also frustrating. The price, the service, and the accountability were all deeply lacking. I will never return.

If I could give less than 1 star, this dry cleaner would be a perfect candidate, they charged $56,…read moreI thought I would get the wok for my money's worth, not only they have destroyed my sport coat but terrible service and arguing. I wish I could post the picture., there is a reason they collect payment, but no worries I disputed the charge 100%. Stay away from this place.

My washer and dryer are out of commission for a few months while my downstairs gets a 'new look.' I…read morejust take a bag with all my laundry to Sue's, and pick it up when they call me later in the day. I get everything back clean and nicely folded. Sweet! I could get very used to this!!

The lady "Carla" is very lazy. My dryer was not drying properly, so I told her about the dryer. She…read morepulled the lent tray out and the lent look like a rug, that how thick it was. She wanted to blame the person that worked last night. She never said she was sorry nor offered to add money because the needed the lent tray cleaned. She got an attitude. The owner needs to teach the staff that they can not blame other employees just do your job.

just now New This…read morewould be a negative 5 stars if google would allow. I dropped off 4 shirts for press, fold. Told them didn't need a box, $7.00 per shirt for the press and fold. No problem, I pick up the shirts, they are on hangers, not folded.. what? I told them I paid for press and fold. Her response " yes, but you said no box, we don't fold with no box". But you charged me for press and fold. I either need folded or only pay for press. Nope, no adjustments, no refunds. What a scam, paid for services, did not receive services but her response is too bad.. Do not shop this business

Thank you to Joe and the whole team at Stonewall Cleaners for pressing a large number of our huge…read moretablecloths for my daughter's wedding. We took them in with lots of wrinkles and asked to have them all pressed smooth. They came out beautifully, and not only on time but a little early, too. Thanks for the extra help loading them into the truck - a finishing touch.

Clean and well run, and their wash and fold service was quick and reasonable…read more The kicker is the high praise from my preschooler who unprompted said she prefers this place to where I usually have linens cleaned. If they weren't in the wrong direction of a bad permanent traffic jam (it takes me 45 minutes to get there and they are not far away), they would be my permanent go-to service. As it is I save up laundry for when I know I'm going to have another reason to be in the area! Top-notch.

Our washer at home broke while we were going through a busy time and I brought our laundry here for…read morewash and fold. It was returned to me with an expensive and loved piece of clothing missing. They offered us $50 credit as an apology. Don't drop off your clothes here - they'll steal from you and try to use it to drum up more of your business. Yeah right.