When searching for a new local dentist, and having a problem with a tooth, I requested an…read moreappointment with Loden Dentistry. Spoke with an assistant that informed me I would need to pay over $100.00 just to get the appointment, prior to being seen. She indicated this would go toward my bill. It acted as a deposit and in case I did not fulfill the appointment time. I do not have dental insurance but do have income to support my appointments. I was shocked at this requirement and moved on to another dentist that did not require a prepayment - deposit just to be seen. I realize some people do not meet their appointments but I am not that person. Perhaps $25 like many medical entities but was shocked at this requirement. This will not be my dentist.

Their office was closed during this coronavirus pandemic that is sweeping the country, but Dr. Amy…read moreLoden was super helpful with me having seen her previously and understanding that the surgery I needed was pushed back due to the coronavirus outbreak and I've never met or spoken to a more helpful and professional medical physician of any field of medicine. She was able to call in a refill for my antibiotics and even gave me some tips on how to make the over the counter medication taken for pain work more effectively. Nicest healthcare professional I've ever had the pleasure of dealing with. You can't go wrong choosing this dental practitioner for any of your dental needs. She's knowledgeable, understanding, and she treats her patients with a kindness and a heart rarely seen among people in general in my experience. A+

I've been seeing the Bell Dentists ever since I was a child. First it was Bell Sr and now Bell Jr…read more He is the only dentist I will let look at my teeth. I've never been dissatisfied and he has literally saved my life. The office staff are friendly and kind. Very professional.

If you are looking for a new dental home, here it is. They do treat you like a best friend while…read moreyou are there!

Before I saw Dr. Hartwig, I hadn't seen a dentist in roughly 4 years due to a mixture of equal…read moreparts apathy, finances, and... of course... fear. This creates a recipe for what I call Disaster Mouth (pairs perfectly with Disaster Body if you also avoid the doctor). Needless to say, I was embarrassed and nervous before I finally made an appointment, but as soon as I walked into the office, all my trepidation and worry melted away at the warm and caring environment I was welcomed into. My awkward jokes were received with laughs as opposed to the usual blank stares I get, which was nice. The environment feels a lot more like you are visiting with good friends who just happen to really care about your teeth. Miss Debbie, who cleaned my teeth, made me feel more like I was at the spa getting a facial, only for my teeth. Tiny, little teeth facials, if you can imagine. Dr. Hartwig explained what was going on with my teeth due to years of maintaining a diet of mostly cake and candy, and gave me hope that my teeth wouldn't yet fall out of my head now that we have an action plan and a consistent maintenance schedule. At the end of my visit, I did not have to peel myself off of the chair due to me losing my body weight in sweat from the pain and anxiety I have experienced with previous dentists and hygienists. I was relaxed, happy, and dry as a bone. I went back the following week for some fillings, and the experience was just as pleasant as the first one, even though there were scarier instruments involved. Typically, even a minimal amount of pain is expected when receiving a giant needle to the gums, even with the most skilled hands, and I was prepared for that, but Dr. Hartwig performed some type of magic in which I did not feel any pain, whatsoever; not even a pinch! She was able to quickly drill and fill not just one but two of my teeth, with no pain or discomfort at any given point. Dr. Hartwig and her staff are nothing short of miracle workers in every capacity; they have managed to minimize the stress that often accompanies visits to the dentist, and have transformed it into a fun, pleasant event that makes you feel like you're winning at adulting. I've stopped eating cake for (most) dinners, and am so grateful to have found Dr. Hartwig and her staff, and look forward to my next and every visit with this amazing team.

The Best Dentist, my wife and I have ever experienced. Very professional Staff and office. I can…read moregive her the highest recommendation without reservations. As a diabetic, my teeth have become more important than ever before, I have complete faith & confidence in her ability and professionalism. New people to the area can have complete confidence in Dr. Hartwig - a true professional.

Loved this group. I was a patient for 3 years. I always got seen by the same dental hygienist…read more She was great, patient and kind. Always made conversation and puts you at ease. I never had issues with calling, getting or rescheduling appointments. They would give you a courtesy call 2 days prior to your appt too. The dentist was nice but you know moments are brief with them. I never had any issues with billing. Clean facility and equipment. Nice, spacious waiting area with overstuffed comfortable couches and TVs to watch. Tv to watch while getting your teeth cleaned too. I can't attest to any serious dental work, I only had cleanings performed.

Very disappointed with their billing practices. Unbeknownst to us, they were dropped by BC/BS…read moreinsurance. They allowed us to return on multiple visits before informing us that we were responsible for the entire bill. After my wife complained, they admitted their error, and partially reduced the bill.

Had my cleaning today (no cavities!!). Always a professional and courteous staff. Been going here…read morefor almost 10 years!

Their office was closed during this coronavirus pandemic that is sweeping the country, but Dr. Amy…read moreLoden was super helpful with me having seen her previously and understanding that the surgery I needed was pushed back due to the coronavirus outbreak and I've never met or spoken to a more helpful and professional medical physician of any field of medicine. She was able to call in a refill for my antibiotics and even gave me some tips on how to make the over the counter medication taken for pain work more effectively. Nicest healthcare professional I've ever had the pleasure of dealing with. You can't go wrong choosing this dental practitioner for any of your dental needs. She's knowledgeable, understanding, and she treats her patients with a kindness and a heart rarely seen among people in general in my experience. A+

Are you looking for a dentists' office with terrible communication skills? Koch and Crossley is the…read moreoffice for you if you'd like to be frustrated and embarrassed every time you show up at their office for a scheduled appointment. Here's a taste of what could happen to you, should you choose to let them be responsible for your dental care. I've had multiple fillings done at their office, with at least two of them resulting in re-dos because of the poor work done the first time around. I was even contacted after one of my cleaning appointments after they reviewed x-rays to come back and get another one repaired at no charge. Flash forward to beginning of January, I show up for my daughter's cleaning appointment and present them my new insurance card. My employer had switched providers for the new year and the informed me that they did not accept my new provider. That was fine. I had them cancel any of my family's standing appointments so that we could find a new provider that would accept our insurance in the area. However, they kept my appointment to fix that single filling they did incorrectly at no charge. I confirmed my appointment when the reminder came through and didn't hear anything else from them. I come to the office for my appointment and no details were confirmed at the check-in window, I was never called up. So I get back to the exam room with my tech and I ask her to please make sure that everything is okay with my filling being done at no charge still, because that was the original agreement and since they don't take my insurance anymore, I didn't want any surprises after they were already done working on me. I saw her review my chart where it said the filling was to be done at no charge on at least two different entries, but then she said that since it had been over a year they would no longer be able to do it at no charge. She consulted with the doctor and he confirmed. My question was why I hadn't been contacted previously and notified of this change to an already agreed upon price/procedure and they didn't really have an answer. My time taken off work isn't valuable to them and apparently, as a patient here, you are supposed to be familiar with all their internal rules and policies. Needless to say, I left and didn't get the filling replaced due to their inability to communicate their internal policies. Everyone I spoke to just had an excuse but no reason as to why this wasn't communicated to me even a month ago when they confirmed they were keeping the appointment. If I had known there was going to be a charge, or a statute of limitations on when they would honor their word, I wouldn't have bothered keeping the appointment or going in and wasting my time.

Being new the area, Koch and Crossley Dentistry was recommended by a co-worker and have been very…read morepleased with the service. The whole staff is always courteous and professional, they explain the process before starting the procedure. Both initial and follow on appointments have been no problem scheduling. Dennis H.

Always have a good experience with this Dental office. Love the staff and the personal attention…read morethey give all their customers. I recommend Family Dental Associates to anyone looking for Quality Care. They always go the extra mile when explaining procedures or just answering your questions.

I had an appointment. They cancelled it because I never got the texts to "confirm". So, I sat in…read morethe waiting room to be dressed down for expecting to be treated as an adult. In my opinion, I have an appointment until I cancel or just reschedule an appointment. My appointment should still stand. Unless they call me directly to tell me otherwise. They didn't leave voice mail. I want a cleaning every four months, they can't do that, even if I pay for it.