Are you looking for a dentists' office with terrible communication skills? Koch and Crossley is the…read moreoffice for you if you'd like to be frustrated and embarrassed every time you show up at their office for a scheduled appointment. Here's a taste of what could happen to you, should you choose to let them be responsible for your dental care. I've had multiple fillings done at their office, with at least two of them resulting in re-dos because of the poor work done the first time around. I was even contacted after one of my cleaning appointments after they reviewed x-rays to come back and get another one repaired at no charge. Flash forward to beginning of January, I show up for my daughter's cleaning appointment and present them my new insurance card. My employer had switched providers for the new year and the informed me that they did not accept my new provider. That was fine. I had them cancel any of my family's standing appointments so that we could find a new provider that would accept our insurance in the area. However, they kept my appointment to fix that single filling they did incorrectly at no charge. I confirmed my appointment when the reminder came through and didn't hear anything else from them. I come to the office for my appointment and no details were confirmed at the check-in window, I was never called up. So I get back to the exam room with my tech and I ask her to please make sure that everything is okay with my filling being done at no charge still, because that was the original agreement and since they don't take my insurance anymore, I didn't want any surprises after they were already done working on me. I saw her review my chart where it said the filling was to be done at no charge on at least two different entries, but then she said that since it had been over a year they would no longer be able to do it at no charge. She consulted with the doctor and he confirmed. My question was why I hadn't been contacted previously and notified of this change to an already agreed upon price/procedure and they didn't really have an answer. My time taken off work isn't valuable to them and apparently, as a patient here, you are supposed to be familiar with all their internal rules and policies. Needless to say, I left and didn't get the filling replaced due to their inability to communicate their internal policies. Everyone I spoke to just had an excuse but no reason as to why this wasn't communicated to me even a month ago when they confirmed they were keeping the appointment. If I had known there was going to be a charge, or a statute of limitations on when they would honor their word, I wouldn't have bothered keeping the appointment or going in and wasting my time.

I had my first visit with Dr. Koch (pronounced Cook) today. I'm very pleased. I just went for a…read moreroutine cleaning, but it's the most thorough cleaning I think I've ever had. They used a vibrating water brush (like a very high-powered water-pik) that is awesome at getting around your gums, and instead of swishing mouthwash at the end you get foam mouthwash in a soft tray that you hold in your mouth for a minute. My hygienist was Peggy, and she explained (in real people words) what she was doing as she did it - I hate when dentists tell you that your T4 is colluded with your XMV 3rd molar and other dentisty words. She also didn't ask me questions when my mouth was full of instruments - I appreciated that. They had a TV in the room that I could put on whatever channel I wanted. They have an oral surgeon on site, which I unfortunately won't be able to review as one of my wisdom teeth is so impacted I have to go to a specialist. They also offer bleaching trays and 6-Month Smile, which looks like some kind of Invisalign. I would highly recommend them.

When searching for a new local dentist, and having a problem with a tooth, I requested an…read moreappointment with Loden Dentistry. Spoke with an assistant that informed me I would need to pay over $100.00 just to get the appointment, prior to being seen. She indicated this would go toward my bill. It acted as a deposit and in case I did not fulfill the appointment time. I do not have dental insurance but do have income to support my appointments. I was shocked at this requirement and moved on to another dentist that did not require a prepayment - deposit just to be seen. I realize some people do not meet their appointments but I am not that person. Perhaps $25 like many medical entities but was shocked at this requirement. This will not be my dentist.

Their office was closed during this coronavirus pandemic that is sweeping the country, but Dr. Amy…read moreLoden was super helpful with me having seen her previously and understanding that the surgery I needed was pushed back due to the coronavirus outbreak and I've never met or spoken to a more helpful and professional medical physician of any field of medicine. She was able to call in a refill for my antibiotics and even gave me some tips on how to make the over the counter medication taken for pain work more effectively. Nicest healthcare professional I've ever had the pleasure of dealing with. You can't go wrong choosing this dental practitioner for any of your dental needs. She's knowledgeable, understanding, and she treats her patients with a kindness and a heart rarely seen among people in general in my experience. A+

I had a very bad experience years ago with another dentist leaving me with PTSD, anxiety, and panic…read moreattacks. I can truly say this office and staff went over and beyond understanding my fear and helping me learn not to be afraid. I'm facing my fears and now they are COMPLETELY going away. All thanks to the front desk Theresa, Jennifer, Casey and Dr Hayslip. They care about you as a person and patient. They have done the best work for my husband, mother n law and now ME!!!! THIS IS THE OFFICE FOR YOU AND YOUR FAMILY. PLEASANT, COMFORTABLY, COMPASSION AND ARTIST TO YOUR DENTAL NEEDS!!.

**A NIGHTMARE EXPERIENCE** Before this review was written,…read morewe reached out to the office to give them a chance to make things right. We called to ask for a refund for the crown and office visit and they told us to pound sand. Dr. Hayslip botched a root canal and it had to be corrected at another practice. The faulty equipment the Dr. was using had the battery die while the probe was inside the tooth and he yanked it out with force causing trauma to the tooth. After the root canal, crown and months of pain the tooth now has to be extracted. Dr. hayslips practice has cost us A LOT of money, missed time at work and lots of stress with nothing to show for it. This was done on a tooth that was not causing any issues before the Dr. worked on it. LOOK ELSEWHERE FOR DENTAL WORK.

I had an appointment. They cancelled it because I never got the texts to "confirm". So, I sat in…read morethe waiting room to be dressed down for expecting to be treated as an adult. In my opinion, I have an appointment until I cancel or just reschedule an appointment. My appointment should still stand. Unless they call me directly to tell me otherwise. They didn't leave voice mail. I want a cleaning every four months, they can't do that, even if I pay for it.

Always have a good experience with this Dental office. Love the staff and the personal attention…read morethey give all their customers. I recommend Family Dental Associates to anyone looking for Quality Care. They always go the extra mile when explaining procedures or just answering your questions.

Just relocated and needed a dentist that would serve my insurance as well as my spouse and Davis…read moreDental took both insurances and had excellent reviews. They did not disappoint. Highly professional and courteous from the receptionist, hygienist and the dentist himself. They were very detailed and explained everything. The hygienist took her time to make sure my cleaning was perfect. The dentist Dr Davis himself introduced himself and washed his hands . I highly recommend this dentist and look forward to my 6 month cleaning.

I have severe dental anxiety but the team here does an OUTSTANDING job, they even called me today…read moreafter my filling appointment (which was at 8:30am, and Dr. Davis called me at 8pm) to see how i was doing! If you're looking for a dentist to go the extra mile for you, This is the place!!!!

i had a bridge put in and was told my out of pocket would be about $1800, which I planned for, and…read morescheduled the appointment. When i came in the day of the appointment, I was told all I owed was a little over $1200. I asked if they were sure, because my original quote was for more. The lady said she ran the numbers, and she was positive. They called a couple of months ago and left a message saying I owed more money. I called back, spoke to the lady that does the billing and she told me I shouldn't have gotten that call, because the service was originally billed to the insurance incorrectly. She would take care of it. It is now more than 6 months past the service and i just got a call 10 days before Christmas saying that I really do owe an extra $1300. That's more than then I originally paid them. I understand they can be off in their calculations, but over 100% off? That's ridiculous. I will pay it, because the service was done, and it was done well, but I will never go back. That makes me sad, because the hygienist, Sarah, is really good, and the dentist guy isn't terrible, but I don't want unexpected bills over the amount I previously paid popping up unexpectedly. Sarah, if you see this, and go to another practice that knows how to do billing, let me know and I'll be there!

Professional staff and clean facility. staff worked hard to get my husband and I on the schedule in…read moreshort notice.

Before I saw Dr. Hartwig, I hadn't seen a dentist in roughly 4 years due to a mixture of equal…read moreparts apathy, finances, and... of course... fear. This creates a recipe for what I call Disaster Mouth (pairs perfectly with Disaster Body if you also avoid the doctor). Needless to say, I was embarrassed and nervous before I finally made an appointment, but as soon as I walked into the office, all my trepidation and worry melted away at the warm and caring environment I was welcomed into. My awkward jokes were received with laughs as opposed to the usual blank stares I get, which was nice. The environment feels a lot more like you are visiting with good friends who just happen to really care about your teeth. Miss Debbie, who cleaned my teeth, made me feel more like I was at the spa getting a facial, only for my teeth. Tiny, little teeth facials, if you can imagine. Dr. Hartwig explained what was going on with my teeth due to years of maintaining a diet of mostly cake and candy, and gave me hope that my teeth wouldn't yet fall out of my head now that we have an action plan and a consistent maintenance schedule. At the end of my visit, I did not have to peel myself off of the chair due to me losing my body weight in sweat from the pain and anxiety I have experienced with previous dentists and hygienists. I was relaxed, happy, and dry as a bone. I went back the following week for some fillings, and the experience was just as pleasant as the first one, even though there were scarier instruments involved. Typically, even a minimal amount of pain is expected when receiving a giant needle to the gums, even with the most skilled hands, and I was prepared for that, but Dr. Hartwig performed some type of magic in which I did not feel any pain, whatsoever; not even a pinch! She was able to quickly drill and fill not just one but two of my teeth, with no pain or discomfort at any given point. Dr. Hartwig and her staff are nothing short of miracle workers in every capacity; they have managed to minimize the stress that often accompanies visits to the dentist, and have transformed it into a fun, pleasant event that makes you feel like you're winning at adulting. I've stopped eating cake for (most) dinners, and am so grateful to have found Dr. Hartwig and her staff, and look forward to my next and every visit with this amazing team.

The Best Dentist, my wife and I have ever experienced. Very professional Staff and office. I can…read moregive her the highest recommendation without reservations. As a diabetic, my teeth have become more important than ever before, I have complete faith & confidence in her ability and professionalism. New people to the area can have complete confidence in Dr. Hartwig - a true professional.

What an wonderful experience. As an adult, and having braces in the past. Spillers Orthodontics…read moreeducated me on the benefits Invisalign treatment. The Spillers Orthodontics staff was professional and patient as I had several questions. You will always be greeted with a smile, patience, and professionalism. The staff was always available when I had to make adjustments in schedule/appointments. I recommend Spillers Orthodontics as the will provide a service for the entire family. I had the experience to visit the Macon office and received the same treatment. Thank you for your support and a new smile.

Today I visited spillers orthodontics and was well taken care of, from their slushy machine to…read moretheir staff I couldn't ask for a better place to get my teeth worked on. It's always a hoot at spillers!!!