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    HB Laser Art

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    7 years ago

    Best customer service and prices in town for Trophies, Awards and Personalized Gifts.

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    Brogan's Awards & Sportswear

    Brogan's Awards & Sportswear

    (13 reviews)

    If I could do negative stars... I would!…read more DO NOT DO BUSINESS HERE! I went in, they told me they were the #1 choice for letterman jackets. This is not the case! People avoid this guy like the plague because he's incredibly rude. They don't even have a way to do embroidering or sewing patches on the jackets! I found out the same day I bought them that they are not the choice provider anymore and returned the jackets less than 6 hours later. The poor kid who just started there took the jackets back and then I got a call from the owner... He was unnecessarily aggressive right off the bat, and said he would call the school then call me back. He never did. We followed up, still no return call. I finally catch the guy at the store and he's again, super aggressive right away. I proposed we use the money I spent on the track team so at least it's put to good use... he said NO! I told him I would be posting about this experience and he said "Go right ahead, makes no difference to me!" So as it stands he has my money and the jackets... DO NOT BUY FROM THIS GUY! UPDATE - I got the jackets, owner is still a jerk, will never use them again!

    I was looking to purchase a letterman's jacket and was told via an online group that they thought…read moreBrogan's sold them. I went into the store and they told me they sold the official WTHS jackets but they only had 3 left. My child and her friends were all seeking them so I bought all 3 of them for $716. When I got home I learned from the kids that this was NOT the WTHS jacket. I brought all 3 of them back to the store (unworn/still in plastic) the next morning. I had the jackets for approximately 10 hours. When I tried to return them, they told me all sales are final. I left the jackets there and asked the owner to give me a call. I called the school and they confirmed they don't use Brogan's anymore and they use Jostens now. I relayed that information to the owner who stood firm on his no return policy. I pleaded with him stating that I understood the policy but the items were misrepresented and I only purchased them because they confirmed at the time of purchase that they were the official letterman jacket and they were NOT. He still refused to return. I asked if I could use the $600 towards other merchandise in the store and he refused. He was rude the entire time and did not care that his staff gave me false information to persuade my purchase. At one point he said "I'm not returning them! These jackets are 20 years old!" Which is precisely my point - they're not the jacket that Warren uses anymore. Terrible customer service and experience with no ownership or solution offered. I have 3 letterman jackets I can't use and I am out $716. I even asked if I could use the money to buy the track team shirts and he refused. This is not a business who cares about our community or a positive customer experience.

    HB Laser Art - engraving - Updated June 2026

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