If I could do negative stars... I would!…read more DO NOT DO BUSINESS HERE! I went in, they told me they were the #1 choice for letterman jackets. This is not the case! People avoid this guy like the plague because he's incredibly rude. They don't even have a way to do embroidering or sewing patches on the jackets! I found out the same day I bought them that they are not the choice provider anymore and returned the jackets less than 6 hours later. The poor kid who just started there took the jackets back and then I got a call from the owner... He was unnecessarily aggressive right off the bat, and said he would call the school then call me back. He never did. We followed up, still no return call. I finally catch the guy at the store and he's again, super aggressive right away. I proposed we use the money I spent on the track team so at least it's put to good use... he said NO! I told him I would be posting about this experience and he said "Go right ahead, makes no difference to me!" So as it stands he has my money and the jackets... DO NOT BUY FROM THIS GUY! UPDATE - I got the jackets, owner is still a jerk, will never use them again!

I was looking to purchase a letterman's jacket and was told via an online group that they thought…read moreBrogan's sold them. I went into the store and they told me they sold the official WTHS jackets but they only had 3 left. My child and her friends were all seeking them so I bought all 3 of them for $716. When I got home I learned from the kids that this was NOT the WTHS jacket. I brought all 3 of them back to the store (unworn/still in plastic) the next morning. I had the jackets for approximately 10 hours. When I tried to return them, they told me all sales are final. I left the jackets there and asked the owner to give me a call. I called the school and they confirmed they don't use Brogan's anymore and they use Jostens now. I relayed that information to the owner who stood firm on his no return policy. I pleaded with him stating that I understood the policy but the items were misrepresented and I only purchased them because they confirmed at the time of purchase that they were the official letterman jacket and they were NOT. He still refused to return. I asked if I could use the $600 towards other merchandise in the store and he refused. He was rude the entire time and did not care that his staff gave me false information to persuade my purchase. At one point he said "I'm not returning them! These jackets are 20 years old!" Which is precisely my point - they're not the jacket that Warren uses anymore. Terrible customer service and experience with no ownership or solution offered. I have 3 letterman jackets I can't use and I am out $716. I even asked if I could use the money to buy the track team shirts and he refused. This is not a business who cares about our community or a positive customer experience.

Under New Ownership! Dont let the past reviews turn you around!…read more I came in with a very last-minute engraving request for my boyfriend's going-away paddle gift, and he absolutely came through for me. He didn't have to take it on, but he fit me in and got it done within an hour, which completely blew me away. The customer service was amazing -- kind, understanding, and you could tell he genuinely cared about helping me make the gift special. The engraving itself came out awesome! So grateful for the help. I'll definitely be coming back here for any future engravings highly recommend supporting this shop and the new owner!

Terrible experience, take your business elsewhere…read more I arrived during business hours with the item to engrave and clear instructions. Discussed the project, agreed, and shook hands on a price ($60) to engrave the item. When I got home, I received a voice message stating owner forgot to include a $15 "set up fee". This was a red flag. I grew up that if you shake hands on an agreement, you honor it. This business owner was not raised that way. As I had already dropped off the item, I let it go. Two days later I received a call asking if I wanted metal plates mounted on the glass piece I requested engraved. I declined, and it seemed weird he would ask me that as we already outlined what I asked for. Received a call the following week the piece was ready for pickup. Upon inspection I immediately saw each engraving was visibly off center, anyone would notice this. I pointed it out to him and his response was "I will have to ask my employee about this, I did not even review it before you arrived" That is flat out lying or incompetence. I told him it was too late now as there was nothing that could be done to fix it (as it was engraved in glass, and the recipient declined the metal plate option). He said "let me get you a deal on this". He offered me a deal on his poor service, on a piece I brought in, that he ruined. I firmly refused, because at that moment I knew I was going to leave this review and I wanted nothing on my conscience. He asked me who the item was for and if they were a perfectionist?" The fact that a person who specializes in engraving, his SOLE JOB, asked me about whether or not the item recipient was a perfectionist after he provided visibly sub-par work is astonishing. It is clear to me now the metal plate option was a cover up for his blatantly obvious mistakes and that is not acceptable. He did not own up to the mistakes and should be embarrassed and ashamed as a business owner. After reading other reviews, it appears this is standard operating procedure for this individual. Save yourself the disappointment, frustration, and lies. Mistakes can be forgiven. Dishonesty, bad business practices, and poor ethics cannot.

Jim has been absolutely one of the best, most reliable businessmen I have worked with. He has been…read moremaking the medals for Pairing up to Beat Lung Cancer since the inaugural event in 2017. Thank you, Jim! You are a great representative of the "family owned business". I will continue to work with you as long as you are willing! Juli Aistars, APRN

We use them at school for some extracurricular competitions and they've been helpful and reliable…read moreoverall and for many years. This last tournament we received incorrect numbers/broken and re-glued trophies. We will continue to try them, however!

Even though my order was a one time order, and the order was for just one trophy, I was treated…read morelike royalty. And I had no problem with the price. A truly wonderful experience.

I dropped off a small plaque that needed two words engraved on it. After more than a week I still…read morehaven't heard from Crown and now I have to leave for an out-of-town tournament and award a trophy that will have a big gaping space where the plaque should be. Crown does not seem to place a high value on responsiveness or communication. Do not recommend.

I've done the stickers-on-laptop thing for years. But with my latest machine, a 12" MacBook, it was…read moretime for something different: Laser engraving. How does one choose an engraver for an expensive piece of electronic equipment? I found several engravers on the web, and visited a few in person. In the end, I chose Chicago Award Source. Firoz, Christan, and Jenna did an outstanding job with my engraving. Christan and Jenna were meticulous with the laser machine, double- and triple-checking the alignment. They even did a practice run on scrap acrylic. It was clear that I had placed my trust in the right team. I strongly recommend Chicago Award Source for any engraving you may choose to do. They handle laptops especially well.

Excellent experience with their engraving service! Friendly and very pleasant. We will use their…read moreservices again.

Best place to get an award, trophy, crystal, or plaque! We wanted to congratulate some work…read morecolleagues on their achievements and The Trophy Shoppe does amazing work. They also have great service. It's just a few women that run this store and they are exceptional!

The last thing I needed that day was a key chain. I wandered into the Trophy shop to kill time…read morebefore another appointment. I thought a small trophy would make a cute personal gift for a relative, friend, or business associate when the owner brought out a keychain. Not just an ordinary keychain. This one was crystal with an engraving inside of someones pet. I was told that with a photo of the pet or person a precise likeness was engraved and placed inside the crystal, and when a small button was pushed it even lit up. Wow,, What a neat gift that would make for my daughter. I spent the next 2 weeks at her house 100 miles away desperately attempting to get just the right pic of her much adored dog never believing just what I would see when I picked it up. I was stunned.. It WAS the dog. Not just the copy of a Border nor a drawing or painting. How they did it was beyond me. My daughter was beyond thrilled, and said it was the best gift she was ever given, and I was the greatest mom in the world. How cool is that!

Quick, accurate and very easy to do business with. Makes sure that items are completed when…read morepromised, and often early.

Very nice owner! They're closed on Sundays but we had a special award that we were giving to my…read morewife's show director on closing day. He drove in just to get us our award. So nice! It looks great, too!

Diane did an amazing job on my grandson's christening gift. It was a Noah's ark pewter bank with a…read moreslanted roof. I wanted his name & birthdate on one side & christening date on the other. Every place I called (jewelry stores, trophy engravers, etc.) was unable to do the work. Diane was able to hand engrave the bank. She has a large amount of antique & varied engraving equipment. You can tell she is skilled & passionate about her craft.

Diana is amazing! Was able to book her at last minute for two offsite engraving events. She is a…read morevery talented artist who takes a ton of pride in her work so you can will be happy with her engraving work! She is extremely reliable, easy to get in touch of and very talented. She worked very well with my sales team and made my customers super happy! One event was very high volume but Diana killed it! Very cool, and calm. Definitely will hire her again for any engraving event in the future!

I still continue to use Hanover Crown Trophy whenever I need trophies. I always find myself…read moreordering last minute and they never let me down. I cannot recommend this store enough.

Dave at Crown Trophy put together a two sided golf trophy for our yearly golf outing. He had some…read moregreat ideas on what might work for us. The guys Loved it!! Would highly recommend Crown. Thanks again Dave/Go Go Sox