I have used this service many times for my travels to and from our condo. They are the best, kindest, most reliable, knowledgeable, fun, and accommodating shuttling service. I refer them to all of my friends and family who travel from Phoenix to Rocky Point AKA Puerto Peñasco. Today, I had the pleasure of meeting Lynelle, one of the owners, as she shuttled us down to Mexico and she was a delight!!! We had so much fun! Once again, I had the best experience. Thank you Lynelle and Mike for again making me a happy customer! Also, I am disabled and they are so kind and accommodating with my service dog. I fully recommend them! Thank you again! read more

Great pleasant drive to Puerto Penasco with great customer service. Door to Door service. They keep you apprised of their ETA . I highly recommend them. read more

We went to Rocky point last year enjoyed our stay and the beach. However, safety issues do exist that you should be aware of. No smoke detectors, building's we stayed at have non. Including co detectors, no fire sprinkler protection. So if you have an upper floor be prepared to jump several stories possibly to the ground. Electrical had no GFI's. Including hot tubs where two people were shocked and one killed the week after we left. Due diligence is required. I would bring a smoke detector with and have GFI precaution double checked if I go again. And stay on the ground floor. Beautiful place just subpar building codes or non. Travel day light only and have alternate personal protection devices, as guns are not allowed In the country. read more

Wonderful experience with this company. Easy to book our reservation and communication was excellent. The shuttle arrived at our hotel on time. Nice air conditioning in the van. Would definitely recommend and use this company if going to Rocky Point. read more

We used this shuttle service: Head Out to Rocky Point, last weekend and were very pleased with the service! This was our first time visiting Rocky Point. Mike, one of the owners, texted me the day before to confirm our pick up time. We were picked up from our home on time, which I greatly appreciate. The van was clean and both Mike (who took us to the Mexican border and then Chris who drove the rest of the way), were very safe drivers. They offered snacks and water. We had a break in Ajo for a short lunch and bathroom break at a local gas station. There is also a small grocery store across from the gas station, to pick up food you might want to have at your hotel. There were other passengers in the van so it was nice to have others to socialize with. On our return home, it was same treatment! Lynelle, the other owner, texted me the day before to confirm pickup time. When we got to the US border, we needed to exit the van with our luggage, walk through the customs office and show our passports to the agent, and then Lynelle picked us up across the border. This was a very easy and quick process. Just like our trip out to Mexico, Lynelle gave us a short lunch and bathroom break at the local gas station in Ajo. The drivers are friendly, reliable and drive safely. I greatly appreciated this shuttle service because they have been going back and forth to Rocky Point for years, so they really knew their way around. I highly recommend using the Head Out to Rocky Point shuttle service. read more

Our first time using a shuttle & our first time to Rocky Point. Our driver - Chris - was terrific! She gave us lots of good & useful information. Knowing that our resort was far from town, she took us to the grocery store to get essentials which we really appreciated! This was a relaxing trip & not having to drive, buy Mexican auto insurance or worry about being pulled over by local, corrupt law enforcement made it even more so. We will definitely be using your service again! Tim Senter & Brook Bowers-Senter read more

Clean vehicles, great customer service, and the price is worth it for the extras you don't get somewhere else. It's approx four hours each way and be sure to note the times you need to book flights to use their service. They pick you up right at the airport rather than off site and multiple drop off options. I was taken to JJs which which is a bit out of town but about 50yrds from my friend's house and that neighborhood which was awesome!! It was incredibly convenient. Doug was my driver and he was fantastic. read more

Door to door service! On time, friendly drivers! Easy border crossing process where you just hop out the shuttle and walk across and the shuttle picks you up on the other side. Love this option and not having to worry about a car in rocky point!! Will definitely be recommending this service to friends read more

Where else but mom and dad will you have someone pick you up at home and drive you to your destination in rocky point, Mexico. Actually, I'm not sure mom and dad would do that for me these days. Dave, the driver, picked me up at my house and got me to Rocky Point safe and sound. The next time you're heading to Rocky point and don't feel like driving yourself, consider reserving your seat and letting them take care of transport to and from! read more

Head Out To Rocky Point Mexico - Business card - Tours Near Me - Phoenix, Arizona

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six of us got together and went on a head out to Rocky Point with Mike and Lynelle. Just wanted to say the trip was exceptional. Right from picking us up on time to going on the informative trip with Lynelle. when we got to Rocky Point she took us to the grocery store that had everything we wanted a short trip around town showing us the good and bad places Dropping us off at our hotel front gate and Cowboy picking us up on time a couple days later picking up our order of Prawns from Jessie's and a safe ride home. Thanks so much for providing such a excellent service. We will be booking for next year this time staying a little longer in that fun town, where we found everyone happy and content, great food and Margaretta. read more

Great service, this is a really really good option to get to Mexico and back. Roomy van, was offered snacks and cold water along the way. Stopped in Ajo so we could all grab something to eat. All in all a great experience would definitely travel with them again! Smooth and quiet ride. read more

Fantastic company all around! We had Stephen "the Cowboy" as our driver from Phoenix Sky Harbor Airport to Vidanta Mayan Palace in Puerto Penasco, and Art was our driver on the way back to Phoenix. The pickup was very easy, and the drive was incredibly smooth with free snacks and water provided. The border crossing was surprisingly efficient and felt easier than going through immigration at an airport. I would also like to give a special shoutout to Art and Mike (co-head of the company) for finding a Contigo water bottle we accidentally left behind on the van and shipping it to us after we had flown back home from Phoenix. You guys are awesome! I highly recommend this company to anyone thinking about going to Puerto Penasco. Super convenient, hassle-free, and excellent customer support! read more

Fabulous drivers! Super convenient, on time, seamless and very easy! Would absolutely use them again when traveling to Rocky Point from Phoenix. Pick you up wherever you ask (within reason I'm sure) and drop you directly at your hotel/resort. Everyone was very knowledgeable of the area and had lots of recommendations. Mike was on top of responding to any question I had leading up to the trip. We had Stephen aka Cowboy on the way out and Chris on the way back and both were beyond fabulous! We loved talking with them the whole ride and made the time fly by! read more

Our driver was Cowboy, He was a courteous driver,Very knowledgeable and arrived on time, also catered to our needs of restroom breaks.I would highly recommend him to transport anyone.He had snacks and water for us. read more

I only like to write reviews of praise because I feel like that is usually what companies deserve. However, this company tore on my heart strings a little to close to home and I would absolutely NOT have another family to endure what mine did. I booked a trip with Head out to Rocky Point and had a family emergency. I had to cancel our trip of three last minute because our family emergency consisted of a life or death situation. I sent an email saying I had a family emergency and if they needed proof of the emergency I'd be more than happy to provide that information...then, I followed-up with a "please let me know if you do refunds or give credit for a future date". I received NO RESPONSE. However my card was still charged $400 (the FULL total price). There was no paperwork, no email correspondence and no information on any of their internet or social media platforms in regards to a refund policy. I wasn't wanting to cancel my trip. I was just simply wanting to reschedule. Head Out to Rocky Point is supposed to be in the service industry of ensuring that families have a great time. They are in the industry of making lasting memories. And let me tell you, the only lasting memory that they have made on me is that they are unprofessional, unpolished, selfish and greedy individuals who run the show. I think it is a wonderful blessing that the owners have never had a family emergency to endure the pain of not knowing if their family members will make it through the day. However, I hope that if they are to ever experience what my family had to, that someone would be wiling to show some grace and class towards them. read more

Such an amazing company that provides easy transport between Phoenix and Puerto Penasco! I especially loved our drivers Stephen and Art. They were very courteous, offered some water and snacks, and made bathroom stops as needed for the passengers. Plus, they played some great music along the way! I was also blown away by the streamlined border crossing experience. We didn't have to wait in traffic at all even though the crossing can get busy during the weekend! I'm very happy I booked a roundtrip reservation with Head Out to Rocky Point, and I'll definitely choose them again whenever I go back to Puerto Penasco! read more

We will be back! My husband and I took this shuttle from Phoenix to the Mayan Palace in Puerto Penasco then back again to Phoenix and it was wonderful. From the booking experience to being contacted prior, to the pick-up and return... everything was very professional and nice. The owners and drivers are super accommodating and informative. Just kick back, communicate if you need anything, allow for the time they tell you, and enjoy the BEST way to get there. We did stop at the U.S.-side of the border at the grocery store in Ajo and that was a great recommendation from the driver. If you want to talk to us, ask the owners for D.M. Note: Please tip generously...they work so hard for our safety and comfort. read more

I heard great things about this company and they were all true! The staff was amazing! Sam was our driver to rocky point and MJ was our driver back home. Both were very professional, prompt, helpful, patient and overall just amazing. Their vans were spacious, clean and reliable. A trailer was provided for all our luggage so we wouldn't be crammed in the van with it all. My group and I felt safe in their hands. Anyone who hasn't tried this company definitely should! I will be 100% be using them again and referring them to friends and family. read more

We used Head Out to Rocky Point for a trip over the 4th of July weekend and I am very impressed! We chartered a 12 person passenger van with a small trailer to take us to, and from RP over the holiday weekend. It was $100 per person plus tipfor the trip there and back and was totally worth it. Our driver, David, was very nice, he helped us load and unload our trailer and kept us informed of stops and any necessary border info we needed to be aware of. The trailer was a nice touch as well, we were able to store all our luggage and not be cramped in the van as well as had room to bring our own lawn games, chairs, and any other items allowed across the border. Head Out to RoPo was totally worth it. On the way back, we were able to skip past at least 90 min of a line of cars and the border guards joked with us as we unloaded our personal baggage because of the great rapport Head Out to RoPo drivers have with them. The only reason I did not give them 5 stars was the van we rode in needed some attention. The suspension or shocks were bad and the van often felt like a roller coaster so beware if you get car sick easily. Will definitely use them again for our next trip! read more

Excellent way to take the plunge and go to Rocky Point!!! These people know their business and it shows. Can not recommend them enough. read more

Could not have asked for better service! Picked us up at our hotel in Phoenix; exactly at the designated time. Dropped us off at my sisters door step and even made some stops that we had requested at the last minute. Our driver, Dave, was kind courteous and helpful! Will definitely be calling them again on our next trip. read more

I have found the best way to get to Rocky Point, Mexico from Phoenix, AZ. Lynelle and Mike's business provides not only a clean and efficient means of transport, but they add in a healthy dose of guidance for your travels and warm conversation to pass the time. They're fast too! They have transport access at the international border, so long lines don't phase them. Airport access saved us from having to rent a car or Uber anywhere. Knowledgeable and specific, their insight should be sought before you even book accommodations and restaurants. They seem well connected and seasoned in everything Rocky Point. Can't praise them enough. Enjoy the drive! read more

Thanks for getting back to me!!! Horrible customer service. Will tell everyone I know to never use you guys

This is the best method to get down there. They were the best! They accommodated​ my group which consisted of 13 girls. We are all in college and it was our spring break and nobody wanted to drive their cars down there so we were happy that this business is around. They were very professional and deserve 5 stars. read more

Mike and Lynelle, We booked a ride to Rocky Point for August 11th, 9 of us, going there to celebrate Birthdays, Anniversaries and getting married.  It was an awesome drive, our driver MJ was full of fascinating information, and accommodating all our needed stops and shopping once we arrived.  My son needed to get back on August 15th, and Lynelle picked just him up on that day to take him back, he said it was a real adventure, they saw a coyote right where Lynelle said one might be, then they hit a monsoon, he said he felt totally safe with her driving through it.  The rest of us came back on the 19th and our driver was also full of fun facts on the ride back. My son's back was really hurting him after that 1st day, and we thought he may need to go back early, Mike was so willing to help make that happen, luckily his back felt better and he was able to stay. I would 110% recommend you book a trip with Head Out to Rocky Point, you will be very happy you did. Rory & Elena read more

This company is great! We drove down to the Grand Mayan Palace at Rocky Point and I forgot all of our passports and birth certificates at home! My sister was able to mail them to Head out to Rocky Point and the brought them down to our hotel!!! They were super nice and accommodating. read more

I can't speak more highly of Lynelle and the shuttle service that she provides from Rocky Point/Puerto Peñasco, Mexico. I found myself at the very last minute needing to get an emergency passport (mine had expired two weeks prior to this trip. doh), book a flight from Phoenix (the nearest international airport to Puerto Peñasco since the international airport there is presently being built and won't be completed for another two years) to SFO, and get a shuttle from Puerto Peñasco to Phoenix. I called the small handful of shuttle services available to tourists visiting Puerto Peñasco and needing a way back to the U.S. They were all (and by "all" I do mean like the 2 or 3 available) expensive and impersonal and were not providing or offering exactly what I needed, nor where they willing to be flexible and work with me to gain my business. I called Lynelle after browsing her website and she was wonderful. She explained to me how her shuttle service worked, the cost, logistics, etc. We made arrangements to have her pick me up at a specific time from my hotel on a specific date and drop me off at the Phoenix airport. Perfect. She sent me an email confirmation. She ran my credit card when she said she would. On top of that, Lynelle was early to pick me up. Her van was new, air-conditioned and very clean. She provided trail mix and granola bars as snacks as well as cold still and mineral bottled water and reading materials about Rocky Point and the local points of interest/the Sonoran desert. Rocky Point/Puerto is a place with an eclectic mix of local Sonorans and expat gringos from Arizona who love it there, live there or at least have summer homes there and spend extensive vacations there. Lynelle is one of those gringo expats who divides her time between her home in Phoenix and her condo in Rocky Point. She is an entrepreneur who saw a need for a service in the community that needed to be provided and wasn't being provided well so she started this shuttle service. She loves Rocky Point and understands that people who visit it will not love it or come back if they are not provided with excellent service while there or to/from there. She is happy to work with you and provide you with a very excellent way to travel to/from Phoenix, Arizona and Rocky Point. Past that, she is a wonderful lady with a really interesting life story and she's so affable and interested in you. I felt safe with her when she picked me up at my hotel and we drove for roughly 4 hours through the beautiful Sonoran desert of Mexico, across the border and into Southern Arizona. (Side note: I was staying at the Mayan Palace a new resort a good distance out of the center of town, like 20 minutes driving distance and the other shuttle services I called charged a considerable amount extra to make a pick-up stop at the Mayan Palace. Lynelle did not. The cost she quotes you is all inclusive and she really is a door-to-door shuttle service provider.) Honestly, I can't say more about how wonderful her door-to-door shuttle service was. I would recommend Head Out to Rocky Point shuttle service to anyone needing to go to/from Puerto Peñasco. read more

My best friend and I decided to take a shuttle to meet up with my parents at the Mayan Palace for a few days. We were a little nervous about what and who would show up (picturing a non-air conditioned van packed with strangers). We couldn't have been farther from reality. A modest, but clean 12 person van (with AC!) arrived at our door a few minutes early and we were greeted by David. He told us to take our time, as we finished our mimosas and he took care of all of our suitcases. We shared the van with only one other woman who was headed home to her place in Mexico. David was an absolute gem. He played country music and put up with our car-eoke and ridiculous banter. David has a limo license so we were good to have a drink in the back as we made our way to the border. We got through the border with no problem. David was obviously a veteran of these roads and maneuvered us through towns and roads with no issues. He even played tour guide and gave us some info about the area and cool places to see and visit. My friend and I had a blast and could have driven around all day, but we made it to our hotel in about 4ish hours ( with a few stops). David met my parents who also felt all his good vibes and we said our goodbyes. Huge thank you and all the praise to David for being a great start to an awesome trip. Thanks "head out"! read more

This was out first time to Rocky point and also using head out to rocky point shuttle service...WOW THEY ARE AWSOME... ontime, knowlegable, safe, and lots of fun...they provided us with ice cold water and snacks...they went above and beyond for us and provided us with world class service.... Thank you... Yvette C... read more

We used Head Out Rocky Point recently for our trip between Mesa AZ and Rocky Point (Puerto Penasco MX). They are very efficient. They are very pleasant. They are very reliable. I would recommend these guys to anybody wanting to go to Rocky Point and not ready to make the drive down there. read more

Head Out To Rocky Point is the best way to go! Our first driver, Steven, picked us up on time and could not have been more accommodating. Our return trip to Phoenix was a bit more challenging due to the fact that we got caught in the Labor Day weekend traffic and caos. Our driver, Kevin, expertly maneuvered the van to the boarder in spite of the Mexican officers intimidations. He was pleasant and extremely informative. My sister and I were traveling alone and felt very safe with Kevin as a driver and bodyguard! I would highly recommend Head Out To Rocky Point! read more

Many reasons...where do I begin. Crazy driver ....van too crowded, 3 hour trip home became 8 1/2 hours. I will drive next time. I am positive an open container of an alcoholic beverage is illegal in the front seat. Never again! read more

Poor ! Try any other method to get there. Picked up our group of 8 in Phoenix and van broke down 45min into the trip. Return trip our group of 8 taken 1 hour out of our way to drop 2 people at their home. Old, uncomfortable vans and no concern for your time read more

Needed help with getting a passport driven from Phoenix to Rocky Point. Mike was very quick in responding and super helpful. Thank you!

Do yourself a favor and use NO other shuttle service to Rocky Point! Head Out is hands down the best! I have used others and they don't compare. Worth every penny you spend! Trust me on this one folks. read more

We made our reservation about one month before our scheduled trip during Thanksgiving weekend. After making the reservation I immediately received an email confirmation with times of pick up and return. The morning of pick up I received a call from our driver David that he was enroute in few minutes. Right on time at 10:30am for the drive to Rocky Point. There was an entire family already in the van but it was very comfortable and fun. David was very friendly, courteous and very informative all the way there. He stopped twice for some breaks and fuel and we arrived about 3:00pm at our hotel. The whole experience was a delight. Our pick up from Rocky Point was four days later and right on time. Again at 10:30 am. The ride back was a treat as we were allowed to bypass the 2-3 hour long line of cars waiting to cross the border. David said it was because we were a commercial vehicle. All we had to do was exit the van with our bags and walk through Customs. The whole process took about 10 minutes! It sure beat waiting 2-3 hours in a private vehicle. That alone was worth the price of the shuttle. Now about the price. They offer considerable discounts to groups of 6 or 8 but because we were only 2 people the price was $190 for each of us for round trip shuttle. A little steep. We would definitely use Head Out again but hopefully next time we will have more people to go so we can get the $100 fare. read more

I booked my ride from Phoenix Arizona Airport to Rocky Point Mexico about 2 months in advance. As I got closer to the trip, (about 1 week before) I was told they would be there to pick me up at 10 am from the Airport. However, once I got to the airport, I received an text from HeadOut advising that they will pick me up at 1 pm (a full 3 hours later!) I texted back to ask "what happened to 10 am..." and was told that I was a single passenger and had to go based on availability. Turns out the same thing happened to another passenger on the same shuttle, who was just as upset as I was of the unexpected 3-hour delay. When I asked the driver what the time was changed, he said he didn't know. This was the most aggravating experience I have ever had in traveling. I will NEVER use them again, and would definitely NOT recommend them. read more

Incredible service. I selected them based on a referral from a co worker. Used Mike and Lynelle for round trip transportation to Rocky Point with my family. Will be using them for every future trip my family takes down to Rocky Point. Lynelle was our driver and she is so friendly - our whole family loved her. The pick up times were exactly at the committed times and the communication was great. read more

I booked a large group to use Head Out To Rocky Point this past weekend. We had one group occupy one van from Mesa on the way down. A few others booked a mixed shuttle from the airport a few hours later. Almost all of us came back on one shuttle. Both drivers were very knowledgeable and worked well with our time tables. I really appreciated the personal touch and ease to cross the border. I have not driven to Mexico before and if given a chance, I won't ever need to. This group has you covered. Thank you! read more

DO NOT USE THIS COMPANY. Recently, I set up and paid for a shuttle ride from Rocky Point to the Phoenix airport. The shuttle never showed and I was stuck in Mexico without a ride back to Phoenix. I called the office number several times, but they never answered. They finally called me back five hours after I was scheduled to be picked up and said they did not know what was going on. Later on, they lied to me and said the shuttle driver said he was on time at my location and sat for 15 minutes waiting for me at the entrance. This was not the case, we showed 20 minutes before the scheduled pick up time and sat there for well over an hour waiting for the shuttle. They did refund my money and offered a free ride next time--I will pass on the ride. read more