Great customer service and friendly staff. Don't know what's up with the bad reviews but my experience was exceptional. They helped me out and for a good price too. I called up 3 places yesterday and the first two told me they don't patch tires that they put plugs in tires when you have a flat or a tire that keeps losing air. However, this place told me they only patch tires. So, that sold me. Also, I got my oil changed here and they did a good job on it too. So, they helped me with 2 problems I was having with my truck. read more

Heafner Motors - Waiting room with TV for customers while your truck is getting worked on - Car Dealers Near Me - Batesville, Mississippi

Please pay attention to the negative reviews! The people selling used cars at this dealership are transacting in an unethical manner. We recently bought an older truck from them that seemed to be in decent mechanical condition. Within a week of purchase, the truck showed major issues. A mechanic inspected it and indicated it needs THOUSANDS of dollars in mechanical repair. I contacted the dealer because we just bought the vehicle. Asked them for help. Told them it was financially devastating to our family. All they said back to me was - thanks for your purchase. ...the truck was purchased as is. That's all they said. It has now been less than 3 weeks since we purchased it - there's no way these issues just suddenly happened out of nowhere right after we bought it. They are UNWILLING to discuss this in good faith and to do the right thing. We spent all of our savings to buy this truck. Once the sale is final, they do not care. No matter the deal.... No matter how great everything seems.... I urge you to take your business elsewhere or you may end up in a financial predicament. read more

this place is a total rip off‼ PLEASE BE AWARE.. they will tell you anything in regards to repairs for your car just to try to squeeze every dime you have, times are too hard , you thinking because it's a dealership that you'll have a lil leeway, sorry to tell you but there the biggest scams of them all. I wouldnt recommend this service to no one. read more

Great dealership, no high pressure salesmen. Willing to accommodate your what you want with reasonable prices. Robwil69 read more

I contacted Heafner Customer Service to have a safety recall for my parents 2005 Jeep repaired last November and was told the did not have the parts. They would have to order. I gave them my phone number and asked that the call me when they arrive. Fast forward to today 2 months later. I contacted the dealership and let them know that I needed to make an appointment to get a recall corrected. They asked for the recall number and the VIN which I provided. I was briefly placed on hold and then told they would have to order parts after which I responded that is what I was told the last time I called. The response was YOU DID NOT TELL ME THAT. On hold briefly again and the response back is we will have to order parts I responded Ok and before I was able to ask any questions he hung up. No check back with us in a few days , no we will call you when the parts arrive just hung up. Very rude & unprofessional. If that is how they treat customers that have historically purchased vehicles from them I wonder how they treat others that purchased their vehicles elsewhere. read more

This is going to be lengthy, but it will save you time and money from dealing with this establishment. First and foremost, I will never take my vehicle back to Heafner Motors. I purchased my black 2016 GMC Denali used with 40k miles on it. The previous owner improperly washed the vehicle and caused a lot of swirl marks, water spots, and imperfections in the paint. I took the truck to Mr Pratcher at TBOC Auto Spa and detailing who did a phenomenal job on restoring the paint and applying a ceramic coating. There wasn't a single scratch, water spot, or imperfection in the truck. It was flawless and looked like glass (pictures below). This is where Heafner Motors comes in. My truck had a water leak somewhere and would cause the headliner by the pillar on the driver side to get wet. I took my truck to the shop to have it fixed. For 2 days I could not get anyone on the phone and had to reach out to them over Facebook messenger just to get a response (not the way you would expect to have to get someone on the phone) someone texted me and said they found the leak, they fixed it, and my truck was ready to go. I come in the next day to pick it up and walking up to the vehicle, I was extremely unsatisfied. There was hard water spots over the entire vehicle. I didn't say anything because I figured they would wash off. I take delivery of my vehicle and go home. The reason the water was getting in was diagnosed as the door bolts needing replaced and the door needing realigned. Cool. I paid the $100 deductible and left. On the way home, I realized that the GPS for the nav and Onstar was not working. This was not a problem when I took the vehicle in. I got home and immediately washed my truck to remove the spots. Due to the water sitting on the paint in the sun, the calcium deposits that were left behind etched into my entire vehicle. I used a clay bar, hoping that would remove them, but it didn't. I took my vehicle back to the shop the next day to have the GPS fixed and talk to the service manager about the water spots. He told me they didn't cause those damages and it was something I needed to take up with the body shop manager. After speaking with the body shop manager, he told me he wasn't responsible either. Later that day, I tried speaking with the service manager a second time, but was avoided. Peyton Langston in the service department was very helpful, and none of what happened was his fault. He finally came to me and stated "the service manager said we will have it detailed and they've been doing this for 60 years so they will have it cleaned up." I was very doubtful that they would fix the problem because I knew what needed to be done (polished) and what they didn't offer as far as services go." He also informed me that the reason my GPS and Onstar was not working due to the Sharkfin on top getting moisture to it. That wouldn't have been an issue, if the truck wasn't just "fixed" due to water getting in somewhere else, so they said. I left my vehicle there on Tuesday and was assured it would be fixed when I came back Thursday (today) to pick it up. When I returned to pick it up, i noticed the water spots were still all over the entire vehicle, and now there were fine swirl marks as well that were not there when I brought it in. Due to improper washing, they damaged the paint further. Then, to top it off, they tried to charge me another $100 to fix a problem that wasn't a problem when I initially brought it in. The service manager understood and took care of the charge, but again referred me to the body shop manager for the damages done to the paint. I went to the body shop and spoke with a lady about the problem while I waited on the body shop manager to come in. I explained the her what happened and how it was improperly washed. She laughed and said "well they aren't professionals up here." That kinda struck a nerve with me because when I take my vehicle somewhere, I expect professionals to be working on it. It's just like When you go to the ER, you want professionals handling your health, not just anyone off the street. I finally spoke with the manager and he called Keith Heafner over to talk to me. Speaking with Mr Heafner was very unpleasant to say the least. His exact words to me "well, you brought the vehicle in here to have a problem fixed and we fixed it didn't we?" I told him "yes sir, after the second time of coming up here. But I brought the vehicle in with 1 problem and took it home with 2. The damage to the paint was not an issue when I left it." He then went on a rant saying "I've owned hundreds, thousands, hell probably 10,000 plus black vehicles and they get scratches and water spots. It's unavoidable. It's gonna happen regardless. But as far as what you're telling me, I'm not going to do anything about it. It happens." At this point I realized I wasn't getting anywhere so that's when I asked him "so I'm going to have to pay $800 to fix a problem your company caused?" His exact words to me were "I read more

Extremely poor service dept at the batesville, ms location. These people, from the service manager to the poorly undertrained & overpaid 'geturdone' techs, arent qualified at all. Techs should be able to spin off of the sophisticated diagnostics equipment that is provided to them via the manufactuers and their service manuals. These guys cant even properly use a multimeter for crying out loud. Within a day, after bringing the car in, these goons told me that i needed a bcm for a cruise control malfunction. After almost 6 weeks i did not hear from them again. Guess they gave in after they realized that i was not going to call to check the status. They called & stated that a t'mission solenoid was bad. I asked for the old bcm that they was supposed to replace & of course they said that they didnt have it & of course i was expected to pay for the initial disrepair. These wannabes really give qualified ase personnel a terrible name. To be on the safe side, take your vehicle to memphis if possible. read more