They are the most dummist people I ever met I talk to 8 representatives 2 supervisor I have 3 of my…read moregrandkids only 1 is not active and we all live in the same house in there computers only one is not active and they gave me a run around for total of 7 days they do not no wat there doing no communication with each other at all they gave me 8 diffrent stories in a week neaver herd nothing like it I'm changing all my grandkids insurance

Very un-professional when a doctor request test and procedures done due to…read moresevere health issues, and a health coverage company denies the request. medical decisions should not be determined by the health company. a doctor is requesting this done due to health problems and Affinity denies the claims. this is unacceptable -because the patient's life is in jeopardy. i hope nothing happens due to this claim or i will hand this over to a lawyer. Mother Judy Obloj Fargonej@aol.com

To Multiplan Insurance, this is in regards to a Mental Health outpatient service that you use:…read moreClearview Outpatient (Odyssey Mental Healthcare) : 200 s Los Robles suite 250, Pasadena, Ca 91101, (626) 317-8669. I wish to advise you that they have disappointed me and that I suggest that you review their operation and staff to verify if they are worth keeping them as a vendor. Note my review on Google: (Pasadena location: Horrible experience, unprofessional staff. I am now worse because of how the staff mishandled my illness. It was not a safe place to reveal my most vulnerable traumas. It seems like they used my traumas against me. Eternal shame on Clearview forever. We will be watching this review to see if it's deleted. Also to all insurance companies that use Clearview, I'm extremely re-traumatized and disappointed with Clearview staff and ask if Clearview is more of liability than an asset.)

If I could give Multiplan PPO negative numbers, it would be a Negative 100 infinity. This is a…read morescam. IT IS NOT INSURANCE. They offer "discount" service....whatever that means. I don't know why they exist. They say, "people are confused about them." Do you know why? Because they lie, cheat and steal. If it were legit, there would be no confusion. If they had scruples, they would tell you exactly what their "discount" will be. No matter how you look at it, they take your money and run. I signed up because they said I would be covered if I needed medical help. It is sold as a "discount" plan. Words like, "Up to" and "Covered" are used. You are "covered," but the coverage is extremely low...meaning 10%-12% off the total bill. You pay 88%-100% of the bill. I was told I could get one Preventative Care appointment and that it was covered. Turns out, they straight out lied to me. It was NOT free and it was barely covered. When I called before my appointment to be sure I wouldn't be charged, they said, "You are covered, don't worry." After the appointment and when I received the bill, I called and spoke to Chris, the stupervisor, and he said smugly, "You are covered, but we don't pay 100% of anything. This is a discount service. Didn't you read your pamphlet?" I said, "Yes, and I also called and was assured that I would get a preventative care appointment to get established and that I wouldn't pay anything." Chris said, "Well, the person that told you that was wrong." He was so smug and arrogant about it. I couldn't believe what I was hearing. No morals. No conscience. They are ripping people off. The discount he talked about was 12% of the total bill. I am on the hook for 88%. If I knew that, I wouldn't have gone. It was just to get established at the Dr. Office and I was told I wouldn't pay anything by two people. I already paid for this bogus middleman. The appointment cost $545. I had to pay $430.33. That is NOT coverage. It is NOT insurance. It is a middleman collecting your money. I paid Multiplan PPO $1500+ for "insurance." If I had no insurance, I would have saved $955 and just paid for the appointment. If you are at an emergency and had a $15,000 bill, they would maybe discount it...by whatever they want. You are on the hook for the rest. The staff are nice UNTIL you sign up. Classic con man move. After you sign up, they are hard to reach, they are rude, disengaged, couldn't care less and smug.

I thought I could trust AARP and get the insurance that they endorsed because of their reputation,…read morebut after reading the reviews for New York life insurance on Yelp, I frantically was trying to get a hold of customer service also to rectify the situation to cancel my policy ASAP took me a little while, but I finally called this number1-2125767000 and followed the prompt and sure enough soon I was talking to a real life agent friendly professional looked up my account without anything, but my name and Social Security number. I told him I was in financial distress and needed to cancel until I could afford insurance again, some other time he went right in deleted my financial direct auto pay information and cancel my policy and gave me the professional piece of mind. We all deserve if you're still having problems with their customer service call this number and it should work as well for you as it did for me! next time I'll do my research thoroughly before I am best!!!

Very frustrating experience with customer service. I have been calling for the past two days to…read moreclarify a billing issue, and unfortunately I received inconsistent and confusing information from multiple agents. Each time I asked a basic question about my premium or billing, I received different answers. At one point, I was told to pay an additional amount even though my understanding was that the balance had already been paid. After being placed on hold, the answers would change, which made me question whether the representatives were properly trained on their own policies. Communication was also difficult. I specifically requested that all correspondence be sent by email only, but the request was not followed. The lack of clear explanations, empathy, and confidence from the agents made an already stressful billing situation even more frustrating. I hope this company improves agent training, communication skills, and consistency in their billing information because customers deserve accurate and reliable support. I talk to a supervisor she's covering for her incompetent agent and lied that's it's not recorded so I'm not confident about this co it's scam