One of the groomers cut our dogs nail past the quick - therefore blood all over our floors and carpet. We called 3 times asking why the groomer wouldn't tell us, We went to the store and no owner or adults and absolutely No response! We will never go there again! Horrible Dog and customer service!!! read more

Horrible customer service. Went there to get my cat's nails trimmed and felt like I was more of a burden than a customer. Trying to rush the whole process, not friendly at all then when she realized I was agitated tried to make nice. Went there another time and had a bad experience with the guy at the front counter. I will never go there again. read more

Masks are encouraged but they don't harass you if you aren't wearing one. I appreciate this policy because I shouldn't have to explain my medical reasons to anyone. Aside from that I enjoy shopping here. My doodle suddenly became a picky eater. I tried a sample for her and then went back to buy it. The gentleman working the front offered a bogo coupon. That was a nice surprise!! Buying quality food adds up quickly. It was nice to save $14.00. Also, their groomer just fixed Lucy's bad cut from a different groomer. I was happy with the outcome. I have also taken Lucy in for Toenail Tuesday. It's a quick in and out and $7 for the service. read more

Healthi Paws - Lucy looks great after their groomer cleaned up someone else's bad cut. - Pet Groomers Near Me - Valparaiso, Indiana

Took our yorkie in for grooming. Came back after 3 1/2 plus hours looking like an uneven cut poodle with some bare spots. They also groomed our neighbors dog and it also came back looking like a poodle. Maybe they should start specializing in poodles, seems they can't do other dogs. read more

Took special care with my fighty and bitey former-street-cat. He's the best boy but new places make him anxious...and he is Big. He needed a sanitary clip and I can't believe they were able to complete the task! read more

Do NOT get your dog groomed here unless you enjoy terrible haircuts and an attitude to match. We had an AWFUL experience with one of the groomers, Hanna. Our dog, Brandy, had her first puppy cut on 10/17/18. As you can see from the date-stamped pictures, prior to her groom she had a normal, shaggy puppy face/head. When we picked her up, we were shocked to find out that the groomer had basically given her a flat-top about an inch into the top of her head and then left the rest sticking up like crazy. From the side she looked deformed (completely flat in the front and then wild on the rest of her head). Luckily, our breeder agreed to trim her up and fix it the best she could, because she was also shocked at the pictures we sent her (her exact words when she saw her were, "Wow! She really screwed her up!!"). I have attached pics of Brandy after the breeder shaped her up. Because we were able to rectify the situation on our own, we didn't make a big fuss out of it at the time with Healthi Paws. We even decided to give them another chance, so we booked Brandy for an appointment today (12/20/18), with the expectation that we would talk to the groomer (unfortunately the only one they had available was again Hanna) beforehand and specifically point out what went wrong previously and give clear directions for what we wanted this time. We arrived at 8:00am for our appointment, but the groomer was late. We waited as long as we could, but ended up having to leave for work, so we asked that Hanna call us when she got there to go over things with her. She called me at 8:54am, almost an hour after our scheduled groom time. She *immediately* had an attitude and started saying that she didn't do anything wrong during the last cut (she tried to blame it on us!?!?), and that all she did was trim her eyes and paws. I was really surprised at her attitude, because all we were intending to do was talk to her so that we were on the same page this time around. I was still being calm at this point and tried to explain how an inch of the top of her head had been cut/shorn and the rest had been left wild. I asked her if she had seen the pictures from the last cut, and she responded rudely by saying, "Why would I have seen pictures?" I tried to explain that we had left screen shots with the employee at the front desk, and she interrupted me, again insisting that she had not done anything wrong and that Brandy had looked fine when she left. I will let you be the judge of that from the pictures. If that is what Hanna at Healthi Paws thinks is "fine," then I believe I have just provided justification for the poor review. Having made it clear that all she wanted to do was argue with me and be defensive, I told her not to touch my dog and that we would be picking her up as soon as possible. It's unfortunate that Healthi Paws has chosen to employ such an argumentative, unprofessional, and incompetent employee, as we would really have liked to continue using them for services due to the convenient location. As is stands, we will be taking our dog elsewhere, even if we have to drive significantly farther to do so. read more

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Vanessa is amazing! Really cares about your pet! The amount of effort she puts into doing things the right way is priceless! Also, couldn't say enough about how wonderful the ladies in back are as well! Even when dealing with a pain in the rear like myself! read more

I'm all about supporting local businesses and always buy my dog's food and treats from here. Have used their basic grooming services once, so far and was very happy. I love that they have all shapes and sizes of dried animal parts(rawhides, bones, ears, etc.) Employees are knowledgeable and helpful. Only complaint would be that it can be pricey...have never left without spending at least $60 and I'm not buying a lot. Would love if they had a frequent buyers card where the 10th product was discounted or possibly a bulk rate for certain things like chews. My last store, in Chicago, had a punch card...wasn't a big discount but it keeps people coming back. read more

I think it is odd that the store receipts leave a place to tip the person who waits on you. Employees should be paid a living wage, and tipping does not belong in this type of business. Prices are high, and tipping in addition to the prices, is too much. Some of the employees have a know-it-all attitude. One emphatically argued with me when I asked a question about the amount to feed. I asked for a different salesperson, and she did get someone else but continued to stand there. I had to ask her to step away. They have a good selection of foods, including raw, and healthy treats. read more

I can't say enough good about Healthi Paws and their employees. The owner, Vanessa, treats each dog like her own and each customer like family. She took a special interest in my dog and did research and helped me with diet recommendations and topical treatments for a skin problem. With her help, he's doing great. The products they offer are top of the line. From collars to chew toys to treats and food, they're great stuff. Their groomers are great with the dogs too. Quick service - mine only took an hour last time. Self service dog baths ( 1/2 off Sundays), toenail Tuesdays ($5 toenail clipping all day), great service, great products, great everything. read more

Very organized clean store with a great selection of pet food. Some of food lines have loyalty programs and they do carry a small selection of toys/ beds as well. The groomers did a great job on my 2 dogs and we went regularly for several years however whenever I called to make an appointment I had to leave a message for a return call to book an appointment for grooming and if I wasn't available to take their call it ended up in phone tag. Unfortunately this issue of not being able to easily make an appointment has forced to take my dogs elsewhere for grooming. I would still recommend this shop for grooming and high quality pet food read more

DO NOT GO HERE!!! I VERY specifically asked for only a half inch to be taken off of our Irish Goldendoodle, as I just loved her curls. I spoke with a worker who said the owner would be doing the grooming and she would let her know. When I picked her up, she had a complete puppy cut. No one called me to say that anything different needed to be done. Had they called, I would have just asked for a face and foot trim. No one listened at all to what I had requested, and she looks like a completely different dog. It is not their choice to make, but mine as her owner, and the one who is going to pay. Again, I have never written such a strongly written review, but DO NOT GO here! Or at the very least, ask to stay with your dog. They are not to be trusted. read more

I took my dog to Healthy Paws for grooming yesterday as I had used them once in the past. I had several people tell me that they were very good. When I first met the groomer she seemed very nice and knowledgeable, but said that my dog really needed to be cut down short and just start over again due to some matting. I brush my dog out every day and even though he had some mats, with a little time and combing you could get them out. Or at least I could. I got a call telling me that the dog had a medical issue and that they could not finish him at this time and should have him checked by a vet. I took him to the vets office and was able to be seen immediately. When I returned to the groomer and told her that the vet said there was nothing wrong and he could be groomed, I was told that I would have to sign a waiver in case something happened so she was not responsible. She also questioned me that I had seen a vet and got back so quickly. I felt like she thought I was lying but I could have taken in the receipt. Since she couldn't finish the job she took $5 off the bill. However I ended up with a vet bill of $59 to find out there was nothing wrong, based on what she said. I am not happy with the way he looks (head, tail and ears were not trimmed) and I will not be going back. read more

Love this place. Close to where I live and has the best selection of high quality dog/cat food including Midwest locally owned brands. Four stars only because it is a little pricey but no worse than Petsmart or Pet supplies plus. Doesn't have anywhere near the selection as those other two stores but that can be a nice thing when you just need to pop in and grab food/treats and not have to walk though a whole huge store. read more

I will come for any of my dogs needs. I love to support a small business and an especially superb one at that! This store is a gem and so are the helpful employees! Support small businesses over corporations. Everyone with a dog must check out healthi paws. read more