Friendly, knowledgeable, prompt service and the only supplier I could find that was able to get…read moreHumana Medicare advantage to pay for my equipment.

Run away don't be fooled. Den of people who take your money and don't stand by there word. Any…read moreplace would be better than a family of people who only take money who don't care about the lies they tell. Beware if you get taken by fancy words and then you only have yourself to blame.

I wished I could give 0 stars…read more Warning: they have supplier contracts with local area IL hospitals and will sell you medical equipment via these hospitals, cheap medical equipment for hundreds and hundreds of dollars. The quality of the equipment does not match the price and you can purchase cheaper medical supplies that are better quality online. The way their scam works: a hospital employee, in our case a hospital physical therapist, will push DV Jahn equipment down your throat in your worst moment, shortly after surgery. They will make it sound like you will not survive without the equipment and might even tell you that your insurance will definitely cover the device. Then they'll just put a DV Jahn invoice in the midst of all types of hospital paperwork and get you to sign for it while you are still on who knows on how many meds and barely off anesthesia and can barely think straight. Let alone think about insurance and what is covered or not by it! Next thing you know you are being released from the hospital with a cane or walker, but little do you know that DV Jahn will be harassing you with bills months later for the device because they are actually not covered by your insurance. When calling their billing office it seems like there's only one employee who has a very heavy Eastern European accent. When asking her for a reference or confirmation number she will not be able to give you one because this company is so small that she's writing manual notes for each account record. She is rude and they will start adding on late fees and will continue to send you bills even when you and your insurance call them to let them know that you have filed for an appeal with the insurance company and that they should put your account on hold. They do not understand this process nor what it means and will continue to send you bills regardless. At the end of the day you will have to pay up or pay a remaining balance the insurance didn't end up covering. All I have to say beware of this company as they are in the business of taking advantage of people who need medical equipment!

DV Jahn has extremely poor customer service. Actually NON-existent customer service!…read more My Dr. John ordered 1 hospital bed variable height claim #22094****** from provider DV Jahn. 847-573-1908. The hospital bed stopped working and I called the provider and left messages on 02-01-23, 02-03-23, 02-09-23. Finally on 02-10-23 when I called I got the same voicemail but this time I pushed the prompt for billing and spoke to Korrine at 12:13pm who told me she was working from home. I could clearly hear a baby crying in the background. Korrine told me she did not know why my many message were not returned about my non-working hospital bed. Korrine told me the office is not always staffed but usually return voicemails. Is it not Medicare policy that providers have a brick building and normal business hours to service the products they bill Medicare for? After all it has been over TEN DAYS that DV Jahns hospital bed has not been working and they NEVER called me back.

I've never used their products but can speak out about their customer service. Two weeks ago they…read moremistakenly sent us three large packages and despite spending hours on the phone trying to contact the company (mostly on hold, it does not appear they have any customer service agents located in the US) they are still sitting on our porch blocking the front door. Each of the times I've tried to contact them I've spoken to a different person, there is no carry over of the information to the next person. If this is my experience just trying to get them to take their own product back, I can only imagine how it is for paying customers.

I have been using the adult briefs maximum absorbency for my husband who had a stroke and is in a…read morewheelchair I love them, they don't leak and they will last for approx 5 hrs without a change. I am very please with them. Alway get max abs And YOU will be happy. Sometime hard to fine at other medical supply store. I give them 5+.‍‍

Apria has some of the most Sketchy billing practices I have ever seen. I stopped using Apria over…read moreyear ago because of their billing policy, Today received a bill. The statement does not have any information as to why I have a bill, just pay $83 I reached out to them, and they told me it was for a bill from 09-25-24 for CPAP Supplies. That my insurance just got back to them late. I actually found the bill from Sept 2024 in my file and it shows I paid the full amount due $198). Checked the BCBS webpage, I can only go back to 2025 to see claims. Called Apria back to tell them I paid the bill in full, oh, yeah, they see the $198 payment, but now, it is that BCBS sent them an update in May 2026 stating that my deductible was not fully met, and they should have charged me an extra $83 back in 2024. They cannot give me any proof. Keep your records and documents I would actually love to give them zero stars, but... Darn yelp

Dishonest, corrupt business practices, running scams under the auspices of process. Went through…read moremonths of paperwork to move my transaction from a purchase to a lease. Doctor submitted multiple times. Insurance company submitted multiple times. Conveniently they "lost" the paper work every time to keep the rental payment coming. On another occasion when a device was ordered for my elderly father, they lost the paper work 4x before the transaction was completed. Find another provider for your healthcare needs!!!

I want to thank lifeway mobility for building my new ramp I'm so excited my whole family is I've…read morebeen waiting for this for a long time. They did a fantastic beautiful job in the representative was awesome and the people that did my rent was Eric and Wayne wonderful people to work with anybody needs help to build the ramp please feel free to call them. I love these people. They're very good people to work with spread the word around. I love my rent so much thank you guys so much for everything.

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.