Mom is a Senior with end stage heart failure, end stage COPD, and pneumonia. Transported from…read morehealth facility to Summa ER. ER saw her and requested her be admitted. Summa does not take her insurance plan, so now being transported to Akron General delaying care hours more. Disgusting. Insurance and hospitals need overhauled by the government. Mother was a nurse for 40 years, and this is how all the seniors are being treated. Disgusting. Do no harm is the medical oath, but it's all about money. Smh

I had to have a surgery that required staying in the hospital for a couple nights after. I received…read moregreat care from the nurses and doctors. Although I didn't have a huge appetite, I found the food to be good, especially the soups and the bacon they served for breakfast. My room was large and comfortable and I heard very little noise from the hallway. There are huge windows and it felt very welcoming for a hospital room. My room was kept clean and tidy and I had plenty of amenities (wash cloths, toothpaste/toothbrush, lotion, etc.). The pre-op nurse Pam was so nice and made me feel at-ease, even though I was anxious. Nurses on my floor: Chrystle, Melody, and Bryan were all awesome as well as the nursing supervisor Becky who came to check on me several times. Nursing assistant, Liv was beyond sweet and helpful. My surgeon and the residents were all knowledgeable, straightforward, and kind. I felt like this was high quality care and I was kept well-informed of everything. It was convenient having my pharmacy order delivered to my room before being discharged. Great experience at a modern facility.

This is my first time at St Thomas(Crystal Clinic Orthopedic Center) for a surgery. I came early…read morefor surgery & was greeted by very friendly staff. I was taken back to prep which is my least favorite part because I hate getting IV's. I believe the woman that did mine is named Allie. She saw that a wear a watch and decided to go in right there because a watch band will often constrict the area a bit and make it easier to find a vein. I have to say, she didn't hurt me at all and this was the best IV I've ever had!! I usually feel it and am constantly aware that it's there. Not this time. I'm able to move around and there is zero discomfort. Every single nurse I've had has been absolutely wonderful. The aides and dietary staff have been so friendly and helpful. The doctors have been great making sure all my questions are answered. I haven't had to wait more than one minute when I've had to push the call button for the nurse. Room service has been great about my orders. The food is just ok. The gravy on the pot roast had raw onions in it and the roast itself was extremely dry. The best things I had were the spinach side salad with French dressing and the cheeseburger for lunch and cream of wheat for breakfast. The eggs are your typical scrambled eggs that are bland and the turkey sausage was dry but overall, they didn't let me go hungry. I have to say I'm very impressed with everyone that has helped me here. If I had to do it all over again, I'd do it here in a second!

Review based on MRI and registration experience only. Because of this, I have not given it a 1 star…read morerating as to be fair. Awful, awful awful! Worst experience ever regarding a procedure. I am still in complete awe of how poorly this went. I am a Lupus Warrior so medical appointments, procedures and processes are not new to me. I also worked in the medical field for 17 years. I started off by going to the entrance on the rear of the building as instructed. The parking was free so bonus there. I walk in the entrance marked MRI. The interior was dark and abandoned. It was like I walked into a business that had closed. There was a check-in station, closed and unlit, a waiting lounge, again unlit, a chain across a hallway with a stop sign on it and another hallway off to the side. Ok...creepy. After standing and looking around, a gentleman walked in from outside and asked if I needed help (where he came from..no clue). Of course I said yes I am here for an MRI. He points to a phone sitting on the ledge of the check-in desk. Pick up the phone and they will help you. He then leaves. I pick up the phone, it begins ringing. A voice answers from the great beyond. Have I been to registration yet? Um no. Hang on I will be out. Ok. Finally a person walks up behind the chain. I'll get you started on your way to registration. Ok. Several turns down a long, desolate hallway and we reach a set of elevators. Ok take these up a floor...then more directions to registration. Up and away I go. Follow the directions except there is nothing on my left...Lots on my right. No information desk (I am actually at the main hospital entrance). I see a surgery desk. Low and behold, the same gentleman that helped me earlier saves me yet again! Now hurry up and wait and wait and wait. Almost 45 minutes later, it's my turn (the only person ahead of me was the one at the desk when I got there.) Finally registered. Now, to make the looonnngg journey back through the bowels of the hospital. Back at the deserted desk. Pick up the phone. I'm backkkkk. The tech is now rushed as it is over an hour past my scheduled appointment. Rushes me through a bunch of questions and has me put my purse in a locker. Another tech gets me set up and sucks me in the machine. Oh, btw, this is for my ankle. I put my headphones on and she walks out of the room. No "Are you ok?" Or "We are starting now". Just music. No status checks or updates are given. I begin to feel my toes go numb. Ignore it. Now I involuntarily start tearing do to the extreme discomfort that has now turned into pain. Push the button....mistake! A voice speaks to me through my headphones. "What do you need?" "Are we almost done?" "NO, what's the problem?!" "I am in pain, can we re-adjust?" "NO! We have 20 minutes left. If we stop now, we have to start all over! What do you want to do?!" "Continue I guess." Silence. Machine starts again. So uncomfortable. I manage to the end somehow. Out of the machine. I grab at my foot. "Don't move yet! I have to put the table down!" "Too bad, I am hurting!" Table down. Glaring at me as I am not leaving the room fast enough. My foot is not cooperating. Finally stumble out of the room. "Get your things. Go back out the way you came in." Hobbling down the hallway, I let myself out of the chained hallway and to the parking lot. Awful, awful awful....

I had to get my blood work done after recently finding out I was pregnant. Quest Diagnostics sent…read moreme on a wild goose chase trying to get this taken care of. Their hours are extremely inconvenient, and when I showed up for my appointment, that I made over the phone, (at the Akron/Bath location) AND took off work for, they were closed! I found this location instead because they were open 1 hour later so I could just make it. I would give Quest 1 star, but the only reason I am giving 5 stars is because of my nurse Anitra. She was kind, helpful and actually made the experience pleasant. I was nervous because I don't like needles or blood but she talked to me the whole time keeping me distracted and made it almost painless! Quest sucks but Anitra is great! Thank you Anitra!!

I am here right now for an upper scope (gastro procedure.)…read more On mornings when I have not had coffee, I am not a joy to be around-- but this team has been friendly, caring, and engaged with me the whole time despite my likely obnoxiousness! From the first contact in the lobby through the comforting visit from anesthesia, every person at this Cleveland Clinic location has gone above and beyond to make sure that I feel safe and confident. (I think I was in oversharing mode, so that's no small task.) Often when someone is talkative in such a setting the staff is not actually listening, but that's not the case here. I have carried with me since childhood a note in my medical history file that lists a penicillin allergy-- Karolyn (even after listening to stories of my "I was a fat kid" childhood hell) had the presence of mind to catch that detail and brought me a brochure regarding allergy testing for penicillin (it turns out many of us who have such a note don't actually know if we are allergic to penicillin.) Competence being assumed, listening is the most important skill for a medical provider. The Cleveland Clinic employee culture seems to promote this value. The woman who was with me right before the procedure and rolled my dizzy self through the snowy morning out to the the car deserves more than this anonymous shout out, but sadly I was too out of it to catch her name. (For anyone who is curious, the procedure went well.)

Terrible timeline to get an X-ray report! I had an X-ray there on 10/10/24 & was told yesterday by…read morea tech that they were swamped with getting X-rays read! I would NEVER recommend them for excellence in care! You can be sure your bill will be sent PROMPTLY and be over priced!!!!!!!!!

quick shout out to dr piccard, finally someone that sits down and explains stuff to you. he saved…read moremy life, got me on right meds, i have had to see him like 3 or 4 times in last 2 mos..thanks for paying attention in college doc. i feel so much better..he truly cares about his patients​

If you go to one building for services, literally each room you go into is somehow a different…read morecorporate entity. You'll get a different bill from each different corporate entity. They make even the most straightforward service unreasonably complicated. You will still be receiving bills from them a year after your visit. Even though your insurer provides you the exact amount you owe, it will never align with any of the CC bills because CC applies any payment to any bill in any amount and any billing date they want. You make a $50 co-pay at the time of one visit but CC spreads it across five different visits in random amounts- $1.83 here, $2.56 there, $14.85 to another one. Avoid obtaining services from CC at all costs. The level of care you receive won't ever be worth it. Akron General used to be great. Corporate greed got the best of them. CC is the worst.

Had the unfortunate need to use their services this past weekend. Everyone was super friendly, from…read moresecurity guard to the PA that saw me and got me squared away. Waiting room had plenty of seating, and the vending machines were a nice touch. All in all, a good experience, but I hope I never have to go back here. Hahaha

Daughter went to the ER on Friday 3/6/26 with swollen/bruised ankle from a fall. Dr told her "it…read morewasn't broken because she was limping on it." X-rays were done, and confirmed the Dr was wrong. . Dr NEVER returned. Nurse came in later w/crutches and boot. The nurse was shocked Dr hadn't been back to consult. Our daughter was sent home with a TORN TENDON and 2 BROKEN BONES. They didn't feel she needed any pain medication, they stated she could ask her new Orthopaedic Surgeon the following week. Are you kidding me?!?! Stay away from this "hospital." They will not treat you properly.