I had nasal, throat, and pulmonary congestion caused by a viral infection. I thought about the…read morefrequent chem trails that criss-cross in all different directions up in the sky on a clear day and wondered what effect the noxious chemicals that we're being sprayed with have on our health. I'd been having symptoms of the infection for 7-10 days when I decided to schedule an appointment at the Sauganash Immediate Care facility on April 10, 2026. I was running late and I wished that I could've simply called the site directly to let them know and change my appointment to a later time, but unfortunately there's just a general number for all the sites that is answered by that obnoxious fake AI voice - it's virtually impossible to talk to a real person. When I arrived at the center there was a nice guy at the desk who greeted me. There was a phone on the desk, so I knew that I could've easily just called and talked with him on that phone to let him know that I needed to reschedule for a later slot that afternoon. The most convenient way to communicate for many patients is via a simple phone call, not an app or a website. He informed me that the medical staff was out to lunch and would be back in 45 minutes. I just decided to sit and wait. Forty-five minutes later I was seen by a nurse practitioner, Joanne Da Silva. She listened to my lungs and determined that they were not severely congested and that I did not have pneumonia. She also ordered a COVID test that was negative. She advised me that if my symptoms worsened, I should come back and they would do a chest x-ray and prescribe an antibiotic. At that point I should've said that if my symptoms had not decreased or became more severe, why don't you give me the prescription for the antibiotic now and I can just have it filled in two weeks if I need it - rather than come back a second time and pay again for a follow-up appointment for the same illness. I didn't do that, however, but will do that in future visits to IC centers. Or there should be an easy way to contact the facility and request that the prescription be sent directly to my pharmacy without having to make a second visit. The issues I had were not with Joanne, but with the powers-that-be in her organization that I'm sure are probably in compliance with federal laws. I had problems with the treatment options (all OTC medications) that were offered to me: either regular Mucinex or Coricidin, a nasal spray ("Ocean" brand or Neil Med Sinus Rinse that I'd never heard of and are not available at local pharmacies were specifically recommended on the After Visit Summary instructions). I went to a local pharmacy and checked out the active as well as the inactive ingredients of the medications. Both of these name-brand medications are expensive and not covered by my AETNA PPO insurance. I also compared the ingredients to their generic counterparts. The active ingredients for the Mucinex knock-off were the same as the name-brand and the inactive ingredients were very similar: cornstarch, several dyes to make the pills look appealing, magnesium stearate, maltodextrin (Dr Eric Berg, a renowned natural food and supplements expert, states in one of his videos that maltodextrin is a totally vile substance that is harmful to one's health and has no benefits whatsoever), microcrystalline cellulose, polyethylene glycol, polysorbate 80, polyvinyl alcohol alcohol, povidone, silicon dioxide, sodium starch glyconate, stearic acid, talc, and titanium oxide. If anyone out there can explain to me why these ingredients are necessary and promote healing I would be totally shocked! I purchased this item, but just couldn't make myself take any and will be returning them to the pharmacy this week. In the meantime, a friend of mine who is knowledgeable about natural remedies gave me a bottle of capsules called Z-Stack by Zelenko Labs that has vitamin C , vitamin D3, zinc, and quercetin. I hope (knock on wood) that I will be totally well very soon now. Next time I go to an IC center (which hopefully will be a long time from now -maybe never) that I'll have a much more positive experience than I had this time.

Kind of surprised what they can not handle. Had a serious upset stomach, could not hold anything…read moredown.seriouly dehydrated. I called to get an IV, found out they don't do it, went to a hydration clinic by my house. A 1 liter bag with vitamins, I feel better. Northshore your loving business

Worse experience ever had my appointment for 11:30am sat in front for 2 hours everyone else was…read morebeing seen even walk in we're going in except me. After finally going into the room I waited 2 more hours when finally an assistant said well you insurance won't cover your visit and I said I don't care what it cost here is my credit card after that it took them 10 minutes to Check me out (walking pneumonia) . Never will I come here for any treatment

Overcharged Copay & Inability to Verify Insurance--Requesting Manager Follow‑Up…read more I had a scheduled appointment today, Sunday, June 29, 2025, at 9:20am at Physicians Immediate Care on Northwest Highway in Chicago. I checked in early, pre-registered as usual, and was promptly informed by the front‑desk receptionist that my copay would be $60. I reminded her that under my Blue Cross Blue Shield insurance (BCBS PPO), my copay is actually $20 for primary care and $30 for specialists. She admitted that her system couldn't verify insurance on a Sunday, calling it "wonky with BCBS," and stated that they must charge me $60 upfront, with a promise of reimbursement later. When I asked them to bill my insurance directly, she spoke with a colleague and insisted billing in advance was impossible. As someone with 17years of experience working in a physician's office, I've never encountered a situation where a provider refuses to bill insurance and overcharges based on a system glitch. This appears to me to be potentially fraudulent. How is it compliant to: 1. Overcharge me for a copay you know is incorrect? 2. Guarantee reimbursement, yet refuse to bill my insurer? 3. Turn me away from care based on a "system" limitation? I've visited this clinic several times--including on Thursday of this week--and was never charged extra or refused service. I feel dismissed and unjustly billed today. Legal Protections & My Rights 1. Illinois Surprise Billing Protections Illinois law (Public Act 96‑1523) prohibits balance billing for insured patients receiving care at in-network facilities. Providers can only collect your in-network cost-sharing amounts, such as copays, coinsurance, or deductibles--not arbitrary or inflated charges . 2. Federal No Surprises Act (2022) Similarly, this law safeguards patients from surprise billing in emergencies or when treated at in-network facilities by out-of-network clinicians. While urgent care doesn't fall under "emergency," your copay still must match the in-network agreed amount -- and your insurer pays the rest . 3. PPO Contract & Illinois Statute Under PPO agreements and Illinois statutes, providers may only charge up to the negotiated in-network co-payment, deductible, or coinsurance--not exceed it or delay insurance claims without justification(). 4. BCBS Illinois Verification Requirements Providers are contractually bound to verify insurance eligibility and benefits prior to service . To refuse billing your insurance on the basis of a "Sunday system issue" is unacceptable and contrary to these standards. What I Am Requesting * A manager from Physicians Immediate Care or BCBS liaison to contact me within 24 hours to: 1. Explain why I was unable to receive care and billed incorrectly. 2. Correctly bill BCBS for my visit and adjust my out‑of‑pocket to the proper copay of $20. 3. Provide assurance this situation won't recur. Under federal and state law, consumers are never allowed to waive their protections or be subject to inflated balance billing . Next Steps I Will Take * File a complaint with the Illinois Department of Insurance and the Federal No Surprises Help Desk if I don't receive a satisfactory resolution . * Consider contacting BCBS Illinois Provider Services to confirm they received any legitimate claims tied to my visit . I've been a loyal patient and returned most recently just last Thursday without issue. It's disheartening to be turned away and overcharged today. I expect professional resolution and respect for my rights under the law. Please call me to rectify this matter promptly.

I have gone to this clinic twice and both times left disappointed…read more Visit #1 - I tested positive for covid, was borderline miserable and the NP refused to prescribe Paxlovid but instead wrote a RX for a coughing pill. The pill did nothing for me so I called my PP and within minutes he sent over an RX to my local pharmacy for Paxlovid. The meds worked great and was back to normal within a few days. Visit #2 - I had a bad infection. The NP at the clinic determined it was a viral infection and I would need to tough it. A few days after my visit the infection got worse so I called my PP for a same day appointment. After doing the same basic tests as the NP my doctor determined it was a bacterial infection and wrote an RX for Z-Pak. The Z-Pak worked wonders and I was back to normal within 48 hours. The moral of the story is two separate times I was feeling like shit and both times the NPs did nothing to help me. What is the point of having health care professionals manage these locations when they are scared to prescribe basic meds to help ailing patients. Minute Clinic stole my money twice but never again. I will never be back.

Do not go here. The NP was rude and unprofessional. My insurance covers minute clinic and they…read morestill charged me $184 after charging my insurance $184 as well. Don't waste your time or money.

I waited 9 months to be seen for an annual exam, including bloodwork, hbp diagnosis/cancer…read morescreening and other concerns. This was the first appointment available with any primary physician, only to be cancelled less than 24 hrs notice. The next available appointment when I tried to reschedule available was this upcoming oct 12th. If you have a year and a half to wait regarding your health concerns, this is the perfect place for you. What a joke.

Review for immediate care services: patient Always been seen fast, parking is easy and free,…read moretrustworthy NM reputation, good communication, not much more you can ask from an urgent care. Clinical care been on point 9/10 times.

they do not listen to you and they do not care. i came in for a culture and they told me they were…read moregoing to give me a pregnancy test. i said no, it's impossible that i am pregnant and i do not want a pregnancy test. they said they'd give me one. i said i did not consent and i cannot be pregnant and i don't want a pregnancy test. they gave me a pregnancy test with the sample i provided for my culture. already an egregious violation of my autonomy if you ask me, but what is even worse, is that i owed $25 of the $40 from that pregnancy test and they wasted no time sending my $25 bill to collections. i honestly can't understand what they were thinking. what a strange, petty clinic. i don't know why anyone would come here.

The actual clinic would be a solid 4 stars, other than a fairly long wait time with an appointment…read more(waited about 35 minutes after the scheduled time) things were great. BUT. And yes I posted this on Google too because this is insane. Literally run from this medical group because their billing department is a disaster. I need a copy of a past invoice and apparently that's an impossible ask. I have emailed the clinic, emailed the billing department and spent over 6 hours on the phone (most of that on hold) over the past two days. I've worked in billing before, this request should take about 2 minutes, so I don't understand the issue and thus far no one has bothered to explain it to me either. Yesterday the agent told me it was going to be emailed after our almost 2 hour call, but nothing was received so here I am on with them again (just over an hour so far) and no resolution in sight.

From the moment I walked in the receptionist was very kind and welcoming such a pleasant atmosphere…read moreextremely clean and I mean extremely clean when you're in environment is clean you feel like you've died and gone to heaven beautiful place and everybody I talk to. They were so kind and helpful. Very nice. Very nice experience and the doctor was very sweet very compassionate and very caring. She's in the right field. Thank you very much for the great service

I brought my daughter in and the care we received was beyond exceptional! Tatyana P and Betzva R…read more Are a great team and i would recommend any and everyone to them!

I was here twice and after you get in your room and put in insurance paperwork they say go to the…read moreER. Both times the X Ray machine is down. Plus they don't X Ray heads. No doctor there. A nurse practitioner says she can't tell. Go to the ER. THEN You have to sign a waiver you are not going to the ER. Or that you will not take an ambulance.

Save time and don't go here. I unfortunately had to go here due to it being work related, but I…read morewill never walk into this place again. Not worried about what I actually walked in for. After reading my after visit notes the dr put false information on it. The dr I saw wouldn't wear gloves when she was touching my face and eye. Like I said, go someplace else that cares about their patients and doesn't make them more stressed and anxious.

I made an online appt for 130, then am told when I show up it's a 90 min wait. What's the point of…read moreonline checkin if I have to wait 90 mins? And I made the appt a full week ahead of time. The front desk employees are consistency abrasive, non apologetic or friendly, everytime I go . The nurses and PA are very nice and helpful.

Total incopetence. The PA gave me a frightening diagnosis. This caused me distress for two entire…read moredays. What she said ended up being incorrect. They knew the day of my visit after a doctor's review that the diagnosis that the PA gave wasn't correct. But, no one told me or called me. I had to make call after call, lose a nights sleep thinking I am contagious to all.. The PA had no right to give a diagnosis, it is not her job. The should be the doctor reviewing the tests and xrays and that is who should give us the diagnosis. This woman should lose her job.

One star is giving this place too much credit. Even with an appt time I was there for almost 2…read morehours to spend maybe 1 whole minute with the PA. I could have walked one door over to Chipotle for better medical care.

We had an excellent experience at urgent care in Park Ridge. I know I can sometimes provide a lot…read moreof details when explaining what's going on, but the doctor was patient and understanding. Rather than brushing off the symptoms he genuinely took our concerns seriously, and he carefully worked with us to find a solution. We are grateful for the care we received and would highly recommend this urgent care to other.

This man only wanted to treat me for a disease that I have never been diagnosed with. The whole…read moretime he was trying to shove serious drugs down my throat for an ADHD diagnosis and refused to treat me for a sinus infection. I've been waiting since the dare days to cross paths with an aggressive drug dealer, and Cory Chen is it

Great doctor. I saw him for several years. Always…read morethoughtful, good listener, and easy to work with - making sure that I had everything I needed. I am trying to get in contact with him, since he has moved on from the medical group that was near where I lived.