I think that West Michigan Hearing Services is a very good place to go if you think you have some…read morehearing loss before it gets too bad. I feel that the whole staff takes the time to listen to you and especially that Dr. Ed really listens to you and knows how to ask questions so that he can prescribe the best hearing devices for you, depending on your life style. I have only had my hearing aids one year but the staff encourages me to come back every three months to have them checked and also to see how things are going. They ask questions that lead you to think of things that you may not have thought of that can improve your use of the aids. I also feel good about recommending them because I have every confidence that they will receive the same good service that I have received. Elizabeth Druckrey

We really appreciate the professional, persevering, and patient care of Dr. Ed, Vicky, Stacey,and…read moreAnn (and sometimes Dr Mrs Ed). Anyway the number one full service hearing service matches a person to first class hearing system. Ask about the "streamer" it will really improve your quality of hearing and of those around you!

I had a hearing exam performed here. The assessment process was fine. The audiologist stated that…read moreshe would contact me within a few weeks to discuss a new product coming to market, that would be appropriate to my needs. Time passed and I received no further communication. I have called twice, and spoke with the receptionist both times. She assured me that I would be called back, but this has not occurred. I do not feel valued by this practice, and can not recommend them, based on my experience.

From the owner: At McDonald Hearing Services, we understand your busy lifestyle and want to help you get the most…read moreout of it. We want to make sure that you never miss a memorable saying from your grandkids, an important conversation with a colleague, or the punchline of a friend's joke. We're here to make sure that you're ready for all of life's best - and often unexpected - moments. Discover today what we've been able to accomplish for so many others in Grand Rapids, MI Kentwood, MI and Greenville, MI suffering from hearing loss. We've helped them to regain control of their lives through our better hearing services. We've provided them with solutions to help make speech clearer through highly sophisticated hearing technology. We've counseled them on effective communication strategies that have made communicating with family members, friends, and colleagues easier. We've helped them... and now it's time for us to help you!

The folks at McDonald Audiology are excellent. Everyone is very friendly and welcoming. My…read moreaudiologist Kelly Lyons is extremely knowledgeable and has guided this first time hearing aid consumer through thick and thin as I adjusted to something I never really wanted but am so glad I have! She listens to my needs and takes all the time I need to get the best adjustments for me. I've had my hearing aids for two years and the service is as phenomenal now as when I was still just trying them out. She answers all of my questions. Her dedication and interest in caring for her patients is evident every time she meets with me. I look forward to seeing her every six months and will continue to be her patient.

I sure wish we would have started my Mom's hearing care journey with Kelly Lyons at McDonald…read moreHearing. We started at an independent audiologist and they just priced us out, and the customer service was lacking. From there we tried the big box store and they did offer cheaper hearing aids, but the follow-up service was horrible. Finally we found McDonald Audiology & Hearing and have been here for years. The quality of care is exceptional. They truly want to enhance your quality of life with being able to hear. The hearing aids come with follow up care so you can always hearing at your best. And the technology in these new aids is amazing. The staff is friendly and they take our insurance. If you are just starting out your hearing health care journey, or you've been wearing aids for years, I highly recommend McDonald Audiology & Hearing Health Care. Their customer satisfaction is unbeatable!

I have been coming to this combination office for nearly 10 years - first the ENT side for…read morediagnosis and then the hearing resources side for audiology and hearing aid fitment - the doctors and audiology staff are knowledgeable and professional, when it came to offering options for hearing aids I received several options that fit with my loss, and once I chose a model was able to try it out under a 30 day return period. If I had issues they would welcome me back with a no charge office visit, and Nora especially bends over backwards to make sure we have the right solution. Highly recommended.

Not a good medical facility. They are only interested in selling you a new pair of hearing aids at…read morea cost of $6,000 even when your current aids are working. Their aids are no different than Costco's hearing aids which sell for less than $1,600. Good luck Hearing Resources!!!!

Going to the Kentwood Beltone office was a great experience. The receptionist was very friendly…read moreand made me feel at ease. The doctor did the same. I am very happy with my hearing aids. I would highly recommend this office for any hearing needs you may have.

From the owner: Beltone Hearing Aid Center proudly serves the Kentwood, MI community as your local Beltone Hearing…read moreAid Center. We provide comprehensive hearing tests and evaluations, expert hearing aid fittings, and the latest Beltone hearing aids, including rechargeable, custom, and Super-Power Behind-the-Ear (BTE) models for severe hearing loss. Backed by 80+ years of hearing aid innovation and recognized by Newsweek as one of 2025's Best in Customer Service for Hearing Care, we deliver trusted, personalized hearing care to help you hear your best.