Absolutely deplorable care from nurses and administration. Learning from multiple patients with…read moreparalysis that they were sitting in their own feces for hours at a time & only getting half of the therapy their insurance was paying for was so disheartening. My grandfather deserved better care, and when he brought his concerns to administration they refused to help him leave the facility. Taking away his only means of mobility. I am not sure who is running this place but it needs to be looked into. Please consider other rehab facilities in the area unless you can ensure you're physically checking in on your person multiple times a day!

they don't deserve to be open they treat ther employees bad and they don't care about the residents…read morei seen so many residents come down with bruises on them and they don't clean the place only on special days and they don't clean out the containers where the food suppose to be in they even be lacking on giving the residents there medication they done had so many dead residents there haven't been a day where the fire fighters or ambulance came to the place

Putting your parent in a nursing home can be an overwhelming experience. It was a hard decision…read more The staff at The Oaks treated my dad with kindness, respect and care. They all knew him by name. Everyone i encounted from housekeeping, therapists, nurses, nursing assistance, activity director, social worker, to the chef and dining room staff were courteous and treated dad with care and respect. Dad was there from 11/17 - 2/20 when he passed away under hospice care there. I appeciate all they have done.

My mom was a monthly respite visitor to this facility for about a year. During its transition from…read moreHeather Hills to Trilogy it went further and further downhill. Her last two stays were the worst. Upon scheduled admittance during the first of those two stays, I had to hunt down the new gal in charge THREE times before we had the paper work completed. Mom was put in a dirty room with no TV and worn furnishings. I opened a dresser drawer to put her clothes away and there was sand or dirt in it. While on past visits, residents were engaged with others in recreation activities, this time most were slumped over in wheelchairs lining the hallways. Mom said the food wasn't as good and the CNAs were always in a rush. The last time was even worse. No more private rooms. They had closed a wing and jammed everyone into crowded semi-private rooms (with 2 TVs blaring at once). Mom came home haggard, soiled and wet--with no protective pad in her wheelchair. And, of the five outfits I had packed, she came home with only the clothes she was wearing. I called and the CNA I spoke with made it plain that her clothes got lost the first day and she had been wearing the same outfit all week. I had to drive out to the facility to get her clothes. When I got there, I had to wait a long time before I was directed to the laundry room where I was allowed to rummage about for my mother's things. She is still missing 3 cardigans, her Lands End slacks and shirt, nightgown and a homemade quilted lap blanket, a gift from her church. Now The Oaks is threatening to take me to court for the $32 mom owes them. Their motto is "Where family comes to live." I wouldn't even send my exes there to die.

Now called BRIO Independent Sr. Living prev "Porter Hills" Bailey's Grove location. Mngr here is…read morein charge of 3 facilities. Should not be in charge of any Sr. facility. She comes in at 5 am, leaves at 1 pm 2 days a week so as to avoid residents as much as possible. We have a 20 year disabled resident whose little 540 sq ft apt HAS NEVER BEEN RE-PAINTED, RE-CARPETED or updated in any way despite her asking. Personally, I find that shameful and neglectful but Ms. B says HUD is not required to do so. (SO MUCH FOR CHRISTIAN ATTITUDES UMRC! ) I have decorated 2 floors, the entire building the last 3 Christmas's using my things and items I purchased with my own funds because there are no funds or allotments for decor or replacement of the 20 yr old furnishings. FOUR yrs in a row our double closet size storage room has been robbed of Christmas decor. The 1st time 2019 there was almost NOTHING left by thief. Mngmt refuses to install any surveillance in the building (Yes, we have a thief or two and visiting thieves too.) citing expense but you can now get DIY systems for under $200 for 4 cameras. After 2 yrs they changed storage locks but refuse to give me a key so I cannot lock up nights during the decorating process over TG wk & wkend. Staff are all gone for a full week or more. Again things disappeared. Ms. B attitude is basically TOO BAD, SO SAD. One of the other facilities was so discouraged by her they did no Christmas decor at all Dec. 2022. REALLY SAD! We have many disabled residents who live independently with part time assistance and this woman has not a shred of empathy. She lifts not a finger for anyone or anything. She has refused to do wellness checks or ph calls on residents who have not been seen (we have had several die (another 1/16/23) or lie injured in their apt's. This is the reality of Sr. places) but we do try to look out for our neighbors. These issues are just the tip of the iceberg and I and others could honestly go on all day.

Starting the search for a place for my mother. Note: The facility is not going to work for what we…read moreare looking for. The street going into the property was very busy, the staff was kind during my visit. When I called and spoke with Tierra (assistant property manager) prior to my tour and discussed finances I was initially told $1800 would not be enough to stay at this property only to be quoted 1,197.00 today for a one bedroom. The facility is older, and needs some renovations. The garden was over grown and being summer I would have expected a little more beautification of the property. When I was given a tour I was told that trash could be thrown down A garbage chute from a room marked trash but when they open the door, the room is filled with garbage bags. She immediately apologized and said that's not how it was supposed to be and shut the door quickly. So every door I passed marked trash I envisioned full of garbage bags waiting to go down the chute. The exercise room was small, dark and disorganized. Stains in the carpets and a definite lived in feel. I understand we are working with a limited budget but there must be other places then this.

It seems to be a good option for lower cost living. Staff was friendly and professional. Facilities…read moreare nice and were clean.

Update. Story Point has taken extra efforts to clean up the water damage and make things right for…read moremy parents who were moved into another room during the mishap. I'm hoping future security will be on top of issues and inform residents quickly as what has happened and if any action needs to be taken. My parents have been told there is another room that has opened up and no longer need to be crammed into a one bed one bath. Thank you for correcting these issues. The staff at Story Point are very friendly. The only suggestion I have is to create a heart diabetic healthy eating guideline on the menu. Thank you.

I waited a few months after my dad passed away so I wouldn't be emotional in my review. For one…read morethere is no NURSES HERE to take care of your loved one. Some of the reviews aren't telling the truth or they plainly don't have a clue. There is one medical person who they call a nurse but he has nothing to do with the care of your loved one. IF YOU HAVE A LOVED ONE THAT NEEDS DAILY MEDICAL ATTENTION AND CARE -- STORY POINT IS ABSOLUTELY NOT THE PLACE TO BRING THEM. The story point staff managers are great and they are there to talk to and help with your situations but they don't do the carrying of your loved ones. MOST OF THE CARE STAFF IN ASSISTED LIVING ARE "TEMP"!!! They are people going through training. THEY DO NOT CARE OR EVEN ATTEMPT TO CARE ABOUT YOUR LOVED ONE. Some are foreigners and can't understand them. They have ZERO knowledge of anyones medical needs. When my dad was in memory care for a while and some of the girls would be sitting in the corner on their phones after 5:00. I was at this home every single day !!!! I know what went on. Just so you know the SALES women IS A GOOD SALES PERSON !!!!! Once you commit and she gets her commission she didn't have anything to do with me or my husband. So if you're just looking for a place to live and you don't need medical attention daily This may be the place for you. It's a beautiful building and has great entertainment. Let me be clear - the management staff is wonderful. The few ladies that have been there forever are wonderful. THE TEMPS THAT COME AND GO IN ASSISTED LIVING AND MEMORY CARE THAT SUPPOSED TO CARE FOR YOUR LOVED ONES ARE HORRIBLE! Can't say it enough.

I would be remised if I did not submit a Review for Crossroads of Grand Rapids, Michigan and one…read more"Outstanding and Compassionate" Julie Johnson! Over the last Twelve Years since I Retired from Forty Years as a Law Enforcement Professional I have been the Primary Care Giver for my now Ninety Year Old Sister. Now my sister has slowly deteriorated both Physically and Mentality to a point whereas changes had to be made. Julie Johnson from Crossroads has Faithfully and Professionally checked on by sister's "Well Being", what really stands out is her Compassion and Heartfelt Caring. It was time for to take action to a Location to finish out my sister's remaining years in a Safe, Healthy Environment. With the Assistance of Julie; "Mission Accomplished"! As my sister and I tried to navigate the issue of Mover's and Cleaners; I could see right through some of these Movers and Shakers as I call them! So many try to take advantage of our Elderly. Maybe this is not appropriate but I am going to do it anyways. Julie; recommended a Mover and Cleaner named Home Grown! As it turned out they handled all of the aforementioned Reasonable, Professionally and with a Caring Ethical fashion. Needless to say my sister and I were very happy that Julie made the recommendation. "HEARTFELT THANKS TO CROSSROADS AND MOSTLY JULIE JOHNSON FOR THE HELP AND GUIDANCE SHE PROVIDED SINCE 2018! Yours in service, Michael (Mike) K. Schuitema aka Chief and or Sergeant Mike

Sonja at Eldercare Planning was extremely helpful in identifying assisted living options for my…read moremother in Michigan, while I lived in California. She was considerate my mother's needs (and indecisiveness on moving). Sonja educated me about what my options were in various assisted living levels, as well as what aspects in a facility I should be considering. She even helped me plan a driving route for my site visits and set up appointments. A few sites were surprised by my visit, so there is an opportunity to better confirm appointments, but I suspect that the disconnect was at a facility, not at Eldercare. Overall, for those faced with this difficult and often traumatic process, I would highly recommend contacting Crossroads for a low-pressure process, but with very knowledgeable staff!

As long as you do not need any skilled care, this might be a good place. Skilled care patients…read moreBEWARE!!!

The facility is absolutely lovely, The beautification of the property is exactly what you would…read moreexpect to see for the middle of summer. Flowers everywhere and great colors. I was greatest kindly when I arrived and asked to sign a check in log stating my business and the time I arrived. I very much appreciate that process is in place. I arrived early and was offered tea, coffee, or water while I waited. I was given freedom to look around the facility while I waited if I was interested in doing so. I found myself drawn to this really fun finch enclosure where you can watch the birds play. It was in the library and board game area. The facility was bright, well lit, clean, smelled great and marked with directional signs everywhere. When my scheduled time arrived for my tour I was greeted by Kristin with smiles and a welcoming handshake. She was very knowledgeable on the property and provided me with physical informational documents to take as well as information during our tour. Both the studio and one bedroom were in great condition. I appreciated that the balconies were cement not wood so it provided a safer more sturdy feeling. The dinning hall was also very impressive. The room itself had high ceilings with great architecture. Overall great trip and lots to think about.