On July 1, 2026, at approximately 12:20 p.m., I stopped by your office at 509 Front Street, Suite…read moreA, Summerville, SC, during my lunch break to pick up hearing aid supplies. When I arrived, the lady at the front counter told me that I could only pick up supplies between 1:00 p.m. and 2:00 p.m. because she was on her lunch break. Unfortunately, the interaction was not friendly or welcoming. As a result, I left without the supplies I needed. I am scheduled to receive new hearing aids in approximately four months and have spoken with Steve Kulsar about that process. However, after my experience today, I do not feel comfortable returning to this location or doing business there while that employee is working. Because of this experience, I will also be sharing it with my friends and recommending that they consider other locations for their hearing care. I believe everyone deserves to be treated with courtesy and respect when seeking medical services. I wanted to share my experience in hopes that it will be addressed so future patients receive a better level of customer service. Thank you, William Johnson

Well, they used to be nice back when Jennifer worked there. Now there is some male audiologist that…read moredoesn't listen and was not willing to work with a veteran in need. I called the Nexton location and when I asked "Is this the office in the Nexton area", he responds, "We do not have a location on Nexton Parkway". Not what I asked. My previous audiologist knows I am a veteran and tried to support my disability claim for tinnitus. 12 years of being an aircraft mechanic. The VA says its not caused by my hearing loss. Asked for a nexus letter for "noise exposure" and he wanted me to come in for another hearing test. Already done that. Have had tinnitus for 10 years. Documented at MUSC bilateral since Jan 2016. Enlisted 2003-2016.

Michael Beasley is very knowledgeable, answers all my questions, and makes it easy to understand. I…read morewas happy with my old hearing aids. He explained a newer aid, the Phonak Lumity advantages. I got the new ones and am so happy with the new aids. The advances are remarkable. I am also happy with my ear cleaning. He does much better than ENT. He also explained how to clean my ears at home. I wouldn't go anywhere else. I've recommended him to several friends. He is a real asset to your company. Dave Mascioli ( customer for life)

Elite hearing centers appear to be a national franchise. Like other franchises, some are better…read morethan others. I recommend the center on Johnnie Dodds Blvd., near the USPS.

I highly recommend Palmetto Hearing Healthcare in Charleston. Very knowledgeable, professional…read moreservice, with caring attention to detail. Particularly impressed with their prompt and reliable help with a recent problem. We are thankful to have crossed paths with Palmetto Hearing. We will return for all hearing aid needs from here on out.

I saw Tommy in their Summerville office. They were very timely and friendly. He programmed…read morehearing aids that I got 6 years earlier and haven't worn in years, as well giving me a hearing test. ALL FOR FREE!! I would recommend Tommy to anyone who is having even the slightest problem with your hearing. Don't be bashful, its alot nicer to be able to hear than saying "WHAT" all the time.

Love MUSC as a whole, however, Virtual health is a complete joke. The PAs responsible for care are…read moreextremely dismissive and lack empathy. People like the two ladies I encountered do not belong in healthcare. Such a shame that such an excellent and reputable hospital is being represented by the likes of them.

My mom had an emergency at home , which resulted on her having to flown into MUSC. The care she…read morerecieved after her surgery was horrible. Nursing staff was not pleasant, not helpful and didn't listen to the patient needs at all. Got my mom out of bed without proper restraints and without PT or OT in the room. Sat on a potty chair that was improper to say the least..then my mom was discharged with others from her dr for them to set up home health care and skilled nursing. Discharge on thursday evenings no care was set. I started calling Friday morning no response no return call. Ikept calli.g to try to find information about home health referrals kept getting the run around.( can't reach the dr office have to leave a message that probably wont be answered for 24-48 hours) then I found out after calling back that the referrals were sitting in her folder no results. I kept calling until they fi alaly sent referrals to home health on Wednesday almost a week later. Now I get a return call and this lady just made excuses why they didn't respond. Oh it usually takes a while to set up these kinds of referrals. We'll im going to liaison dept call you. But no call. I am filing a formal complaint if the treatment And and the way this whole situation was handled that could have cause alot more damages and harm to my mom. Please be mindful when using these facilities and dont leave your loved one in the hospital alone.

The audiologist is very knowledgeable and friendly (Alexis). Very patient when adjusting hearing…read moreaids. Would Definitely recommend.

Recently when traveling to Charleston my husband forgot his hearing aid charger…read more Miracle Ear recommended this company. They were so accommodating. They lend out to travelers hearing equipment that they didn't bring with them. When you're done you just return it to their office. In our case we mailed the charger back to them as my husband needed the charger for our trip home. We were just charged a 62.00 office fee. The office couldn't have been nicer. They saved our vacation!!!!

WONDERFUL! They hear you AND listen to you! They checked my father's hearing & got him fixed up…read moreright as rain. The team there is SO patient & kind. Explained everything to us thoroughly. If only every business/healthcare institution treated patients/customers this way!!

Miss Ally and her staff are beautifully knowledgeable about the profession…read more They are bubbling with joy and excitement while treating their patients Place of practice was cleaned and comfortable with their waiting area and their patients treating areas

Do not use their online ordering to purchase anything! I broke my wrist and was not able to drive…read moreso I purchased an item online. The moment I confirmed the order I realized the computer had populated an incorrect address. I immediately contacted them and also followed up with a phone call. They told me they would redirect the shipment or send the product to the correct address. I also said if it was easier they could just cancel the order and I could have someone pick it up for me. Weeks went by and I called yesterday and they were surprised I hadn't received my order. This morning they called and said they couldn't cancel the shipment or redirect the shipment so they won't refund my money or reship the item. Had they told me this weeks ago I possibly could have tried to retrieve the shipment from the place they sent it to. There is no way this item was shipped out within seconds of me ordering it.

I was here a few months ago for a procedure, followed by several follow up appointments. The staff…read morehas always been friendly and the doctors I've seen have been well mannered and seemed to know their stuff. The building is a lot bigger than it looks like on the outside. Lots of free parking too.

Heads up,Receptionist is nasty.Family member had an appointment today at 8:30 and arrived…read more8:30.Nasty Receptionist handed him paperwork then said he is here 8:31,we cannot see him. After requesting to see a more competent person,she walked to the back office ,did a quick turn back and said doctor confirmed the same,without speaking to no one Good luck with this place,will never go back and will tell others about their poor customer service