I scheduled an appointment after requesting a referral from my primary care provider because I was…read moreseeking documentation related to my hearing condition. I waited several weeks for the appointment and completed the audiology evaluation before being informed by the physician that the practice does not provide Nexus letters. I wish that policy had been communicated before the appointment was scheduled, as it would have saved time and frustration. I also felt the discussion regarding hearing protection came across as somewhat condescending. I have professional training and experience with proper hearing protection, and I would have appreciated a more collaborative and respectful conversation. The audiology staff was professional during the exam, but clearer communication and bedside manner would have improved the experience significantly.

My first appt.with Charleston ENT was Monday Feb.24th. The staff was very…read moreknowledgeable,courteous,and friendly.Dr.Scott was my doctor. He answered all my questions and performed a short procedure on my nose.I was extremely pleased with the treament I received and look forward to being a patient at Charleston ENT.

The physicians are a revolving door, and the clinical staff are incapable of helping refill…read moreprescription prescriptions timely. Being a cancer patient this is not acceptable nor is it acceptable to any patient. The Care is horrendous.. what sad is the manager Katherine at 9313 Medical Plaza Dr. is absolute useless.. She just shows up to work that's it. She doesn't wanna do any other thing. I had to complain three times because my prescription was not called in. Apparently it annoyed them and asked me to go to another office that was said by katherine the manager once I started speaking, she hung up on me.. I was new thank God I found out now. Needless to say I found a better primary care physician's office that actually cares and wants to give quality service to their This office is absolutely horrendous and should be

My husband and I moved to Summerville a few months ago. We both needed a primary care doctor. My…read morehusband looked for ones his insurance were good with. I asked new friends for recommendations. We both unknowingly picked the same doctor. He made an appointment on the phone, I went in person. in October. My appointment was for Feb 27. I got a message on Feb 12 that my appointment would need to be rescheduled. I called and was told I wasn't scheduled in a "new patient box" so I'd have to reschedule. Next new patient box was in July. I could however see a nurse practitioner the end of March. I made the appointment but will cancel. I found a doctor who could see me in March. My husband became alarmed and called and they told him he hadn't shown up for his appointment in the 4th and they would not reschedule another. He did not receive any texts or emails. I guess we won't be using this facility bc their office staff isn't efficient or helpful. I don't know if the doctor is good bc we never met.

Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

The office 9313 Medical Plaza Dr. Needs to be investigated. The entire office is a joke. The…read moremanager is a joke.. recently became a patient- It took one month to get my prescription from the day that I became a patient Early October.. My prescription wasn't called in until November 16 ... after I called the office numerous times and spoke to the manager katherine who's always at a meeting and when she calls you back, she's immediately on defense mode ...then They called it into the wrong Pharmacy and left me with no medication for 5 days , manager acted like it was no big. I want to add, I am an active cancer patient, I finally called to refill my prescription and they retracted the prescription ??! the question is why because their office is not fit to service patients in the medical field. I spoke to manager Catherine today she didn't let me speak rather said what she wanted and hung up the phone on me after telling me that I told someone that I was leaving the practice which is a complete lie and she said I should go find another office so now I am a cancer Patient left without my medication... which is illegal, they need to give me 30 days to find another physician.... I should add they want me to leave because I'm not things that are unprofessional and dangerous to any patient in that office.!! when I asked the manager Catherine for who she reports to and I want a phone number to administration. She hangs up on me... This office is a complete joke!!