I have had hearing exams and accompanied others to exams and hearing aid follow up. She even…read morecleaned the wax out of my ears so she could get the most accurate readings. Nothing compares to the service received by Katie Walsh! I started using My new Phonic aids yesterday and they work perfectly! She scheduled a follow up in case I have any questions and to get used to the aids before setting up Blue Tooth, etc. She covered so much more than any other provider. I can't say enough good things about the experience. Sue E

I liked their helpful and pleasant service. My hearing aids work well They helped me get the most…read morefrom hearing aids.

All follow up exams/adjustments are included in the purchase price; that is nice. No more…read moreout-of-pocket costs. They update my hearing aids 2x/yr and do a hearing test every two years.

I never went to the Prairie Clinic people are talking about but I had Dr. Kim Miller for an OB/GYN…read moreyears ago when I had my children and she was wonderfu! I first met her when I went to the emergency room during a miscarriage prior to my other pregnancies and she impressed me so mich, I chose her for all my further care until I changed insurance. She is a wonderful doctor and cery caring! She had much better bedside manner than many other doctors I have had.

I'm almost out of my first trimester (first pregnancy), and so far Miller, who I see at the UW…read moreHealth West Towne Clinic (I started with Unity and now have Physicians Plus), seems like a decent OB. I found her before I got pregnant, searching for an OB who could supervise my high risk pregnancy without making unreasonable demands for unnecessary interventions. Miller was the third whom I interviewed, and the first to say that if I didn't want to be induced, we could work out an alternative--the first two insisted that induction was necessary for ANY pregnant person taking anticoagulants, even after acknowledging that the only real issue was with epidurals, which I clearly indicated I was happy to forego. Miller is probably more amenable to avoiding interventions because of her age; I would guess she's over 70, and is already only part-time with UW Health. This means that her availability is not great, but I was won over by her frankness when she told me she didn't know for sure what we'd need to to do to avoid induction, but gave me her best guess (which I know from research is exactly what they do in Australia for pregnancies with the same clotting factor issues), and told me she'd look into it. I highly value a doctor who is willing to admit when they don't know something and look it up; this is a characteristic she shares with my GP (Mark Beamsley), who recommended her in the first place. In fact, I value this quality in Miller so much that I endure a two-hour round-trip bus ride for almost every appointment--West Towne is the clinic that is the furthest it is possible to get from my apartment and remain in the Madison city limits. I will say that my standards are a bit lax here, because it is SO difficult to find someone who is reasonable about my anticoagulants. Miller is not very good, in my opinion, at communicating with patients on an equitable level--that is, I have a masters degree in the social sciences, and I have tried to explain to her that I want fairly technical explanations of risk, etc., and I am still not getting them. Most patients probably don't care about this, but it frustrates me when I can't get a doctor to treat me like a person who is as intelligent as their medical students, just pursuing a different career path. I do find, however, that if I press Miller with sufficient questions, I can usually end up getting answers that are basically satisfying. Before I became pregnant, I also saw the NP at the clinic, Cathy Hubbard. She was very pleasant and friendly, and as a substitute for one of the OBs on staff with minor issues, I highly recommend her. Unfortunately, the main nurse who works with Miller, Gloria, is a NIGHTMARE. This would be a four-star rating if Miller and Gloria were not apparently a package deal. She doesn't seem to know anything about any aspect of care--when she was pushing very strongly for me to get the first trimester screening for Down's syndrome, she couldn't even answer my question about the false positive rate with the screening--and she is EXTREMELY uncommunicative. When I came in at 8 weeks for my first ultrasound follow-up, I was already on Zofran (an anti-emetic) that had been prescribed by Hubbard. I explained that I was still very sick most of the time, not throwing up but constantly nauseated, and Gloria grudgingly allowed that I could take one more pill a day. When I asked if we could try a complementary medication, she dismissed the idea out of hand. She also couldn't find most of the materials she was supposed to be giving to me, and was constantly in and out of the office; that afternoon, I got a call at home from Miller because Gloria had forgotten to look at the sonogram with me, the ostensible purpose of the entire visit! Then, when I saw Miller for my 11-week visit, it turned out that a) I could take FIVE more pills a day of the Zofran, not one, and b) she was happy to write a prescription for two other anti-nausea meds to supplement the Zofran when the nausea was especially bad. I finally discovered, when I had to go through several rounds of phone tag getting the dosage info on the Zofran changed so that insurance would refill it at the appropriate time, that Gloria had assumed at my 8 week visit that I was on the 8mg pills. I wasn't--I was on the 4mg ones, and she had never asked or, apparently, made any effort to even confirm her assumption. I firmly believe that there are three weeks of my life I could have felt mostly okay instead of horribly, permanently hung over, but I lost them because Gloria is incompetent. Every phone interaction I have the with clinic is painful, because Gloria is always the first line of "communication." If I didn't already know how difficult it would be to find an OB who is reasonable about interventions, I would be looking for a replacement. As it is, I put up with Gloria because I need Miller, but it is far from an ideal situation.

If I could, I would give zero stars. I've been dealing with an ear infection that started as an…read moreallergy diagnosis from the place. Despite three visits, my condition worsened to an infection and then a perforated eardrum. I was referred to UW, but they can't see me for three months. Meanwhile, I'm suffering from ear pain, dizziness, loss of hearing, and fatigue. I've called multiple times and keep getting directed back to UW or told there's nothing they can do. This has significantly impacted my work and daily life. I have waited for almost a month, no one can help and no one really cares. I am changing my provider but I wish everyone could stay away from bad experiences. Why am I paying so much for health insurance if I can't see a doctor when I need one? This delay in care is unacceptable. If the contractor is so far out of reach, why can't they make adjustments to get me the help I need now?