The staff is horrible at the front desk for reception. Never answer calls, or return them, rude, never a pleasant greeting... Not sure how someone gets hired to be the face of a place when they aren't nice or polite or well tempered. Latest upset is I left a form last November with them when I brought my mom for an appointment. They never called to say it was filled out. They did say I could just get it when I next came in seeing I don't live close by. Came on today and they can't find it. Worse even is that there was not even a note on my account about the form being handed in in the first place. I was questioned if I even left it with them. Rediculous. If I didn't love my family doctor I'd switch already. Luckily you can use now a kiosk to sign yourself in with so you don't need to speak with them as long as it's straight forward. Regardless, if I could give this place no stars at all I would. Also I'd like to add I wasn't even offered an apology for them losing the form. They told me just to have my doctor print it out during my appointment... Shouldn't this be something they can help with? Would have taken maybe five minutes tops but apparently they rather I waste the doctor's time. *update one of the assistants (who was so nice and understood why I was very frustrated) found my form when I told her what happend. She went to double check and found it. Like I said earlier the staff are great just reception is awful on a regular basis no matter who they hire over time. read more

I had to get my foot x-rayed the other day, and decided to stop by the Rideau Valley Health Centre as it seems to be the closest to my house. It was my first time here. The centre host a variety of services, such as doctors, a pharmacy and diagnostic imaging. I went to the diagnostic imaging are for my xray. It was quiet (perhaps due to the election) so service was quick. I waited perhaps 20 mins and was taken back to get the xrays. The lady at the reception desk said the usual wait is about an hour or two I believe, but it was quiet that evening.Getting the xrays done took a whole 5 mins and that was it! The staff were very kind and polite. The centre was also really clean which I like. Overall, very satisfied and I will keep this place in mind next time I need xrays. read more

The Rideau Valley Health Center is very clean and modern. However, it is very difficult to call to make appointments as I usually have to wait on hold for about 20 minutes before being able to talk to a receptionist. I have a great relationship with my family doctor, Dr. Wu, however have had less than stellar experiences with other doctors I've seen when my MD was not available. In 2 separate incidents, with 2 separate doctors (Dr. Sweet and Dr. Fitzpatrick), I was misdiagnosed or given the wrong prescriptions which landed me in the hospital! In the first incident, Dr. Sweet prescribed me antibiotics for what he thought was a sinus infection after simply shinning a light in my throat, and I ended up in the emergency room twice over the next week because it turns out I had a completely different virus! More recently, Dr. Fitzgerald prescribed a topical acne treatment to me, after I informed her that I had previously had an allergic reaction to an over-the-counter acne product. As it turns out, the medication that she prescribed to me had the same primary ingredient as the over-the-counter product that I had a reaction to previously. Within 3 days, I had a severe allergic reaction and was rushed into the emergency room. I will continue to go to RVHC to see my family doctor but I will never again see another doctor there and will be expressing my concerns to management. read more

This place is a joke. Unless you have a appointment (and even then it's not guaranteed) forget about going here. They make no effort to keep a doctor on duty during their business hours. They say they're open, but call before going. read more

I am very unimpressed. Every time I go in there the Urgent Care is closed. Very frustrating, what is the point of an urgent care if its always closed. read more

I tried to book an appointment on Monday. I spent 2 hrs and can't connect with any administrator.

I was truly disappointed with this clinic. Not only were they rude to me, I specifically asked to find out that day whether my foot was still broken prior to waiting for two hours for an x-ray, only to find out that I have to wait 7 months to see a specialist. Ridiculous! I originally broke my foot abroad 8 weeks ago and was told that after 6 weeks I should get an x-ray to see if it had healed. I've called numerous times asking if the nurse could just tell me whether it was broken or not from the x-ray, but they all tell me I have to wait: not in a polite fashion I might add. I actually was hung up on by one woman when I was trying to explain that nobody was telling me why I couldn't access my x-rays. I will never go back to this place if it's the only clinic open in Ottawa! read more

Do not even think of becoming a patient here! While the doctors and specialists are very nice, the organization itself is a money grab and nothing else. The wait times when calling in for appointments are much too long and you can leave a message but will not be called back until much later in the day. Their referrals are not well thought out, they just pick from a list of who is available without vetting them. Everything seems to be haphazard and disorganized and you certainly don't get a feeling of comfort or care from the administration staff. Attention to detail seems to be lacking. The labs and X-ray departments are great....but only the Xray is apart of the Rideau Valley Health Centre. The lab is not...and it is run very well. The staff are very young and I bet they get paid nothing because their demeanour reflects it It appears that the doctors are rushed to get the appointments done as fast as possible and as a result attention to things like possible drug interactions etc are not taken into account. I had been going to the same doctor for 25 years ( and I am a very good patient) and when he closed his practice I signed up here.What a mistake!!! read more