Not at all happy with advice or service I was provided…read more I should've looked at the Consumer Reports issue where they recently rated Costco as the absolute best place to buy hearing aids. Great service , products and matching of customer needs to those products. I was very unhappy with Listening Stack. I am very pleased with the Costco product and service.

I ordered one hearing aid from Listening Stack due to a recent ear injury from snorkeling and…read moresubsequent surgeries. I have tinnitus and issues hearing high frequencies. It took a long time to adjust to my new state of being but my hearing aid has made such a difference. Justin was very thoughtful and understanding of my issues and helped me with adjustments as I dealt with increased tinnitus and challenges in different hearing environments. His office assistant is also very responsive and professional. I would recommend them to anyone in Santa Cruz who already has a prescription and just needs help for unique situations of tinnitus and mild hearing loss.

We've been going to SC EN&T Medical Group at 550 Water St. in Santa Cruz for several years for our…read moremother who will be 100 years old in just a few months. On April 14th I called because the tip of the hearing aid got stuck in my mother's ear. It usually takes 5-10 minutes for them to remove the piece. The hearing aid also needed a minor repair which also normally takes just 5-10 minutes. I called at 9:15 and left a message explaining the issue, but didn't receive a call back. I called again at 10:30 and the receptionist told me she would call us back. By 1:00 we hadn't heard from them so I had to take my mother to Sutter Urgent Care which took two hours. By the end of the day, we still had not heard from SC EN&T Medical Group. The next day, I took the hearing aid into the Water St. location for the repair. While I was trying to explain what needed to be done to one person, the receptionist who I talked to on the phone the previous day interrupted and claimed she tried to call us back. Well, we all know our cell phones provide a list of incoming and outgoing calls and none of the three phone numbers (mine, my sister's, or my mother's) shows a call from SC EN&T and no message was left. This review gets two stars only because the woman who helped me when I dropped off the hearing aid for repair (I think "Molly") was gracious, ready to listen, and it was ready to be picked up within an hour after I dropped it off. I understand the office is busy and people need to wait in line for service, but at the same time, consideration should be given when you know you have a 100 year-old client with a problem that can be fixed in 5-10 minutes. Instead, we had to go to Urgent Care where our mother was potentially exposed to sick people and falling asleep in the waiting room. I also do not appreciate being interrupted while I'm trying to explain a concern. Be respectful.

Where do I start. I…read morehave a referral for my kid. I received a call to schedule an appt. I specifically asked, working in medical background as a nurse, to check our insurance to confirm we are in network. She did, confirmed my insurance and then also confirmed they are in network. So.. 3 hours later, I receive a call letting me know that for my upcoming appt, my insurance is not in network and the office wanted to let me know. So I responded and said, that's strange as I specifically had your coworker who made the appt, check our insurance while I was on the phone. The lady said that she's the only one that checks insurance. After letting her know that I'm in the medical field and that's not how that works, and usually when a referral is sent the doctors office checks insurance before phoning the patient to schedule the appt and that I could've spent the last 3 hours looking for an alternative place for our serious issue we were benign seen the following day for. Horrible horrible horrible office with horrible staff. Delaying a pediatric patient the needed imaging to rule out cancer because of your incompetent staff. The 2nd lady that phone me to inform me they do not accept our insurance admitted the first last that phoned me needs more training. From reviews.. it seems the entire office does. You're here for the damn patients, remember that.

This is the worst provider we have ever seen in the whole Bay Area. He doesn't listen to any of his…read morepatients. I am so very happy that my husband and I both fired him!!! All he cares about is greed and making more money. We had to go to him because of True Hearing as he's a provider for them. As a result, I had throbbing in my ears and his hearing aids would not stay in my ears. We both are so much happier and better off now that he's out of our lives!!! We're both going to new providers now. Do yourself a huge favor and go to someone else other than this LOSER!

Top-notch service. Professional assessment, supportive atmosphere, personalized after-care. In…read morethese uncertain times, it's great to feel safe, seen, and supported. The free mask was a welcome added bonus.

Dr. Shoquist was probably a good audiologist when hearing aids were simple and had limited…read morecapability. My experience was -- to put it mildly -- a disappointment. He was utterly incompetent at setting up a Phonak hearing aid, starting from the beginning when he changed the factory settiings because he thought they messed them up. One year's frustration followed during which he completely failed to deal with the computer-intensive setting process and completely failed to realize the potential of this aid to help my hearing.

Donelle has been fantastic! She wants to make sure I have the best hearing experience with my…read morehearing aids. I was able to try three different hearing aids before making a commitment. Donelle even made molds for the opening to my ear canal to make sure the receiver fits properly in my ear. I highly recommend Donelle!

It is now called hearing by Manny. Manny was well informed about various premium hearing aid…read moreoptions and technologies from companies like Oticon & Phonak which are not sold at Costco and offer hearing solutions which Costco cannot sell. It was an education to learn that Costco cannot sell at a great price that solves hearing issues for the majority of customers, but Manny and other audiologists are only ones that can sell the Best technology, I needed that so I had to pay more than something that wasn't working for me. Manny was an authorize ld Zip hearing center and I saved $1200 from other private audiologists that are authorized to sell the best technologies available. I'm very happy & more important, my wife is happy I can hear her again . I am no longer repeating the phrase " What did you say"

He's a cheat and stole my money by overcharging me as I didn't know at the time the average c in…read moreits. He's old with no updated knowledge Yes it's my fault I found out too late. True. At the same time he is what it is. Awful experience to have to learn . A little too late to get a refund. I inquired and take a guess ? I simply wanted my differential expense returned. No . It didn't happen .

Dr Shoquist overcharged me by twice the amount for test g and hearing aids. I going out after…read moreresearch b other audiologists in the area. His bilateral test g was incomplete I wish I j ew before I visited him. Do your due diligence. He's been reported to consumer affairs .

Unlike many offices Donelle carries all the major Hearing Aid brands. She has a well-earned…read morereputation for being knowledgeable and kind and I found her very easy to work with. Her many years of experience make her a valuable resource for all things relating to hearing loss. Highly recommend her!