I went to Dr. Jeannine to get a hearing test in preparation for hearing aids. She was delightful,…read moreunhurried, thorough, and explained everything in a way that was understandable. She is professional and I honestly can't imagine going to anyone else. I wish more doctors were like her!

Thank you! Staff is very friendly and accommodating when it came to scheduling. very professionalread more

We've been going to SC EN&T Medical Group at 550 Water St. in Santa Cruz for several years for our…read moremother who will be 100 years old in just a few months. On April 14th I called because the tip of the hearing aid got stuck in my mother's ear. It usually takes 5-10 minutes for them to remove the piece. The hearing aid also needed a minor repair which also normally takes just 5-10 minutes. I called at 9:15 and left a message explaining the issue, but didn't receive a call back. I called again at 10:30 and the receptionist told me she would call us back. By 1:00 we hadn't heard from them so I had to take my mother to Sutter Urgent Care which took two hours. By the end of the day, we still had not heard from SC EN&T Medical Group. The next day, I took the hearing aid into the Water St. location for the repair. While I was trying to explain what needed to be done to one person, the receptionist who I talked to on the phone the previous day interrupted and claimed she tried to call us back. Well, we all know our cell phones provide a list of incoming and outgoing calls and none of the three phone numbers (mine, my sister's, or my mother's) shows a call from SC EN&T and no message was left. This review gets two stars only because the woman who helped me when I dropped off the hearing aid for repair (I think "Molly") was gracious, ready to listen, and it was ready to be picked up within an hour after I dropped it off. I understand the office is busy and people need to wait in line for service, but at the same time, consideration should be given when you know you have a 100 year-old client with a problem that can be fixed in 5-10 minutes. Instead, we had to go to Urgent Care where our mother was potentially exposed to sick people and falling asleep in the waiting room. I also do not appreciate being interrupted while I'm trying to explain a concern. Be respectful.

Where do I start. I…read morehave a referral for my kid. I received a call to schedule an appt. I specifically asked, working in medical background as a nurse, to check our insurance to confirm we are in network. She did, confirmed my insurance and then also confirmed they are in network. So.. 3 hours later, I receive a call letting me know that for my upcoming appt, my insurance is not in network and the office wanted to let me know. So I responded and said, that's strange as I specifically had your coworker who made the appt, check our insurance while I was on the phone. The lady said that she's the only one that checks insurance. After letting her know that I'm in the medical field and that's not how that works, and usually when a referral is sent the doctors office checks insurance before phoning the patient to schedule the appt and that I could've spent the last 3 hours looking for an alternative place for our serious issue we were benign seen the following day for. Horrible horrible horrible office with horrible staff. Delaying a pediatric patient the needed imaging to rule out cancer because of your incompetent staff. The 2nd lady that phone me to inform me they do not accept our insurance admitted the first last that phoned me needs more training. From reviews.. it seems the entire office does. You're here for the damn patients, remember that.

Not at all happy with advice or service I was provided…read more I should've looked at the Consumer Reports issue where they recently rated Costco as the absolute best place to buy hearing aids. Great service , products and matching of customer needs to those products. I was very unhappy with Listening Stack. I am very pleased with the Costco product and service.

I ordered one hearing aid from Listening Stack due to a recent ear injury from snorkeling and…read moresubsequent surgeries. I have tinnitus and issues hearing high frequencies. It took a long time to adjust to my new state of being but my hearing aid has made such a difference. Justin was very thoughtful and understanding of my issues and helped me with adjustments as I dealt with increased tinnitus and challenges in different hearing environments. His office assistant is also very responsive and professional. I would recommend them to anyone in Santa Cruz who already has a prescription and just needs help for unique situations of tinnitus and mild hearing loss.

I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Dr. Patty is categorically the finest example of what a healthcare provider should be. In fact, the…read morewhole practice is. Every interaction, from scheduling an appointment, to experiencing your first consultation, to the customised and meticulous nature of the solutions to your hearing needs, is handled with such care, empathy, and authenticity. Dr. Patty is EXTREMELY knowledgable and has the rare ability to connect with her patients on a human level; leading to you walking out of every meeting with a profound understanding of the complexities of your ear and brain's anatomy as well as peace of mind knowing your needs are being met at the highest possible standard. In my case, I went in searching for custom hearing plugs as I experience some very loud environments with my job and in my day-to-day life. Dr. Patty sat down with me and walked me through every step: educating me on how the inner workings of the ear, the methodology she has honed to create the custom mould, and how to find the ideal reduction in decibels that would best suit my needs. You are also given the option of picking from a variety of colours! Dr. Patty then brings you back in for a fitting and followup to ensure the plugs are the perfect size and achieve your protection needs with a comprehensive audio test (If you're lucky she will also bless you with a plethora of fun animal facts!) I am blown away by the level of care I was provided with. To Jalisa, Melissa, and Dr. Patty, thank you SO much for being such amazing people and for all of your time and help. To anyone looking for treatment for their ears (or preventative measures to protect your hearing long term like me) look no further.

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

I have a hearing aid that was sent out for repair or replacement...that was several weeks ago...I…read morenever hear anything from them...they have it now...I made an appointment...had to wait for more that a week...went there today and there was asighn on the door that they were closed until further notice...wasted my time going there like many times before..never a call from them..most unprofessional place that I have to deal with...will I get my hearing aid back this year?

I met with Robert Felthoven, who is a licensed BC-HIS Nationally Board Certified Hearing aid…read moredispenser, who was very helpful along with being very pleasant to chat with about all things hearing and hearing aids... He took good care of me, including a review of my hearing test and I will be back for future tests and all things hearing aids/products/advice I highly recommend!

Great service. Team is professional always available to assist with questions or maintenance of…read morehearing aids

Dr. Hinton and her staff are the absolute best. Their detail to customer service and individual…read morecare and the attention they give to each and every patient​ deserves recognition. I am grateful that I am in their care.

Dr Lao and Hanah Pham are phenomenal. Patient care and satisfaction are primary. My previous…read moreaudiologist retired and sold the practice to a business with many outlets. It became apparent that care and satisfaction were not primary. The practitioners did not have the skill level necessary to take care of my hearing needs. I phoned Phonak for a recommendation and they directed me to their website where I found Precision Hearing. Dr Lao responded to my inquiry the same day. She explained the practice was just she and Hanah and that they see one patient at a time. Four years ago I went for the first time for a hearing test and hearing aid checkup. I've never had a more thorough hearing test. And the hearing aid checkup required a number of adjustments that I didn't know I needed. When I left the office that first time my hearing was better. In the first week of July '26 I went for my third hearing test and hearing aid check up. My hearing aids were nearing the end of their life but functioning well enough. Hanah offered me the opportunity to wear a pair of the new Phonak Audio Sphere Infinio 90 Ultra hearing aids for two weeks. I took her up on the offer. Hanah spent over an hour programming these hearing aids to meet the needs as outlined in my hearing test. I wore them for two weeks with daily texts to Hanah to relay my experiences and some concerns. At Hannah's request I visited the office three times during the demo period for adjustments with very positive results. I purchased the new aids because I could not believe what I couldn't hear: being able to participate in a meeting without asking to repeat information, sitting with four at a noisy restaurant and participating in the conversation, a siren from afar, a bottle cap being twisted open - unbelievable! And most exciting for me was finding that my balance had improved - explained that my brain could hear my footsteps and give me better guidance. These new Phonaks are as good as they are because Dr Lao and Hanah have the skillset to meet the needs of their patients, the patience to correct the hearing aids, no matter how many times it takes, to deliver the results I need. They care! At 83 years old I feel very fortunate to be under Dr Lao's and Hannah's care!!!

Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they…read morereplaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology!

Donelle has been fantastic! She wants to make sure I have the best hearing experience with my…read morehearing aids. I was able to try three different hearing aids before making a commitment. Donelle even made molds for the opening to my ear canal to make sure the receiver fits properly in my ear. I highly recommend Donelle!

It is now called hearing by Manny. Manny was well informed about various premium hearing aid…read moreoptions and technologies from companies like Oticon & Phonak which are not sold at Costco and offer hearing solutions which Costco cannot sell. It was an education to learn that Costco cannot sell at a great price that solves hearing issues for the majority of customers, but Manny and other audiologists are only ones that can sell the Best technology, I needed that so I had to pay more than something that wasn't working for me. Manny was an authorize ld Zip hearing center and I saved $1200 from other private audiologists that are authorized to sell the best technologies available. I'm very happy & more important, my wife is happy I can hear her again . I am no longer repeating the phrase " What did you say"

Having been a chiropractor for over 20 years, I know about non-pharmaceutical-driven healthcare…read more The integrative medicine practiced by Rachel Abrams MD is the future of healthcare, and she is a shining star in that discipline. Rachel excels at determining exactly which lab tests to order, how to interpret them, and then how to prescribe the best supplements to correct the problem. She is especially adept at resolving hormonal issues and cholesterol problems, but can handle any medical problem, and especially preventative care. However, she is also there with a hug at the right time when needed. She is brilliant, caring, and very kind-hearted, and this comes through in her holistic approach. Rachel really helped me and gave me my quality of life back. She listens and takes the time to get to the real root of the problem. I truly trust her and her body of knowledge and can't I imagine not receiving this kind of healthcare. I am super happy with the high-quality healthcare I am getting from Rachel. The only downside to Rachel's practice is that her office does not bill insurance plans and she is not a preferred provider on PPO plans and is not on any HMO plans, so she is out of network. However, this is understandable given that dealing with insurance companies is an unpleasant, full-time job. Therefore, her services are expensive, but are worth it, so overall it's a good value. When it comes to your health, it's really worth it. If you just want to take a pill for the rest of your life and are OK with all of the possible side effects, then integrative medicine is probably not for you. However, if you want to be able to spend quality time with your doctor and be able to talk to and work with your doctor to get to the root of the problem and solve it, and not just mask the symptoms, then Rachel is who you want to see for your healthcare.

Dr. Rachel cares deeply about her patients. She uses her extensive knowledge to hone in on exactly…read morewhat is important. Her explanations are clear and concise. She follows up and explains options. She's generous with her time. I highly recommend Dr Rachel and her integrative health approach.