I would not recommend Rome Pool and Spa based on my experience…read more Initially, I was very disappointed with the poor communication that occurred leading up to the installation of my liner. They then installed a new liner in my pool, but during the installation my pool frame was damaged. After discovering the damage, I immediately contacted them to notify them of the damage. The management (Beth) was unreceptive to request to assess the damage and I made multiple requests to attempt to rectify the situation by repeatedly asking to have them come back and assess the issue. Rather than taking the time to inspect what happened, they were dismissive and unprofessional throughout the entire process. Instead of accepting any responsibility or even investigating the damage, they blamed the winter weather, suggesting that leek and fold in the frame following the liner installation, was a result of rust never brought to my attention and winter wear and tear. Those explanations made little sense given the circumstances, and they seemed more interested in avoiding responsibility than helping resolve the problem. especially since a new liner should never leak. Good customer service doesn't end when the job is finished--it includes standing behind your work if something goes wrong. Unfortunately, this company refused to cooperate in any meaningful way or work toward a fair resolution. If you're looking for a company that stands behind its workmanship and treats customers professionally after the sale, this was not my experience.

We recently visited Rome Pool and Spas while searching for a hot tub. Their staff was great…read more Extremely helpful and educated us on the best options for our family.

Madison was incredibly kind, knowledgeable, and passionate about helping us as first time pool…read moreowners get our pool up and running. I definitely recommend this place.

We purchased our pool heater at this business in 2021, since then they have opened and closed the…read morepool each year. They opened it this year (2023) in May by the last week of June I noticed a leak from one of the pipes attached to the water heater. I called Riverside Pools and Spas and they sent a service person to repair it. I received a bill for $281.83! I was informed by the representative of Riverside Pools and Spas, when I called to question this charge, that because I contacted them so long after installation (2 months) that the $165.00 service charge was correct. Of course this would be the summer when because of the amount of grey and rainy days we did not use the pool as often and I did not notice the leak sooner. The service person indicated that the glue used to join the PVC pipe had failed, most likely because the heater had been turned on too soon after the pipes were joined, it would have been good to know this before it was turned on. What ever the case plumbing is not covered by a warranty. Lesson learned, we will be shopping for new pool service center, and I cannot recommend this business to anyone. If you do use them I encourage you to carefully check their work right after it is completed.

Acme Pool and Spa in New Hartford, NY, is outstanding! Their team is knowledgeable, friendly, and…read morededicated to helping customers find the best products and services for their pool and spa needs.

Excellent customer services. Purchased intake lights last year at 39.00 each. They stopped working…read more Spoke to Rick n he gave use two New lights... Great Place

Warning ! Warning ! DO NOT USE PICTURE PERFECT POOLS to install your pool! We have had issues with…read morethem from the beginning . Our pool was installed incorrectly ... wavey walls, wall depth fluctuations , and the most egregious of all, we cannot stand on the bottom of the pool as the liner has shards of porland cement protruding upwards into the liner. Craig Pritchard (Owner of Picture Perfect Pools) even admitted the bottom of the pool was installed improperly, but blamed the cement company. Really?! Long story short, we are pursuing legal action against Picture Perfect pools as they have gone radio silent. Please! Do yourself a favor and avoid pain and headache by not using this company.

I am a new spa owner. I was searching for a filter for our spa and having difficulty finding the…read morefilter needed. I stopped in this location and the owner of the store chose to embarrass and humiliate me in front of other customers rather than help. I was searching for a filter for a Jacuzzi spa which was oval with a round hole on top and oval hole on bottom of filter itself. I came with photos and measurements. The owner of this store told me that nothing like this existed (in the face of visual proof) and that I needed luck to find my "make believe" filters. He went on to yell out of the store front door as I was leaving, and in front of other customers, that I did not know what I was talking about, he has worked in this business for over 40 years and that I was "making up" the filter sought. Another store assisted me in my search and I purchased the filter sought. The Picture Perfect Pool and Spa store owner was mean, arrogant and I do not recommend due to his outward disrespect.

Have dealt with them for over 7 years with our hot tub. Excellent service . From opening to closing…read moreand testing.

Happened upon this pool store back in July when the normal chemical store I used was closed. Love…read morethis place. Staff are friendly and informative. They load your car with chemicals which is great and are willing to take the time to answer your pool care needs. This is now my go to pool supply store. Highly recommend for anyone that has a pool or spa or is looking to purchase a spa or hot tub.

Wow! We contacted Alex, the owner of Nagy Pools, asking him to replace our liner, update our…read morechlorine system, and interface with the masons working on our pool deck at the same time. He was prompt in responding to our call, and quick in coming out to review the situation and give an estimate. His prices were very reasonable, and he was diligent in coming out to measure for the liner and arranging for installation. He also coordinated effectively with the water delivery business, saving us from having to make these arrangements ourselves. In addition to his consistently fine work, Alex was impressive in his frequent communication with us about the steps he was taking throughout the project, a quality much less evident (sadly) this day and age. His work ethic, commitment to excellence, and determination to get the job done within a reasonable time frame make him stand far above many of the other pool businesses we have worked with locally, over the 27 years we have owned our pool. We have no reservations about recommending his business, and we certainly will be working only with him for any future needs for our pool!

From the owner: Swimming Pool & Spa Openings, closings, sales, service,…read morerepairs, in ground, above ground, liners, chemicals, weekly bi weekly maintenance, underwater patching

We will go to Tucker for every pool related need we have! We were in need of a new liner at our…read moreprevious house. We were ripped off to the tune of over 3k by someone who was freelancing and used the Tucker name as a reference. Tucker pools was alerted of the scammer and they stepped in and made everything right. Installed a new liner and gave us a VERY reasonable price. When we moved to our current house, we wanted a new inground pool installed, and of course, we called Tucker. Best decision ever! Ben and his crew worked quickly, but professionally. Top notch work. They are always ready to answer my questions and the staff at the store are wonderful. Tommy is the best! We highly recommend Tucker Backyard Pool & Spa!!

Terrible place to purchase a pool from. They are start off okay, nice and friendly. But they…read moredon't install pools correctly or close pools correctly. Our pool has only lasted 5 years because they didn't close it correctly, causing rust to eat a hole through the pool. They didn't try to make it right, they didn't want to hear anything about it. Never again. I wish I could give no stars because that's how bad they are. New pool company that we are working with said they have had to clean up a lot of their messes.

I have been working with Hunter Springs since December of 2021 and each time I meet with them as a…read moregroup or individual it confirms that they are the ideal client you want to work with. They truly hold to their Core Values of Dedication, Integrity, Professionalism and Quality. I would highly recommend me!!!

We have used the professional services of Hunter Springs Landscaping at our former home preparing…read morebeds and tree planting. The choice of trees was very appealing and the beds added charm to the property. In our current property we have relied on Hunter Springs for a number of tasks. They performed extensive tree and brush removal to significantly open our yard view to our lakefront. They corrected drainage issues with below ground drain pipes, and a stone retaining wall. Tree plantings have provided charm and needed privacy. There will be more to come this spring. We certainly recommend Hunter Springs, and know that you will enjoy working with them.

First we bought two chairs and the legs on one was bent. They came right to the house and repaired…read moreit. More importantly. We bought our bed and mattresses from them. After a few years my mattress began sagging. They sent a rep to our house and decided it fell within the 10 year warranty. We got the mattress replaced (not pro rated) with no questions or problems. Easy as all get out. They were like a breath of fresh air.

We have had 2 deliveries by Dave and his crew, Dave and his 2 teammates are exceptional. Efficient,…read moreprofessional, very personable and exactly on time, we highly recommend Joe Tahans and Ashley and cull out Dave and his team as the best!)​