Great work with patients. Helping them move to independent living ! Thank you for working to…read moretruly help your patients

It's a skilled nursing facility in a town of 7000 people. Very nice staff…read more (I have three assisted care situations going on right now, the others are far different than this). It is hard to be apart of this.

You walk into Alpiine Vista and its a little unassuming but I'm here to tell you that this place is…read morea gem. The three women managing the place, Medora, Britany and Kaitlyn are the most compassionate, charming and funny ladies you would ever want watching over your loved ones. I just can't say enough about how caring and hard working they are. I would give this place ten stars if I could. The rooms are spotless and spacious enough to be comfy. My friend Paul has lived there for the past couple of years and he has really enjoyed all of the people there and looks forward to the many activities they offer and to top it off he actually brags about the cooking in the dining room. I want to give a hearfelt thank you to all of you for going above and beyond in caring and helping in the countless ways you have for Paul and my family.

The treatment of the residents is unbearable and unbelievable. It's a senior apartment, yet they…read moretry to tell the residents what they can and cannot do. Who they can and cannot have in their apartments. In the lease, you are paying for 3 meals served in the dining area, apartment cleaning services, laundry, activities, as well as rides to appointments. This is so inaccurate...... no cleaning, activities, food is horrible, no laundry, tenants were told there family would have to clean their apartment if they couldn't!

Luther Park is home for many.They are treated with respect and care. The facility is amazing. The…read morestaff is incredible. They are caring treat you with dignity. I'm so amazed at the staff from the front desk, the dining room to the caregivers who treat the residents as family. The facility its self is homey , the rooms are home not a hospital setting. The dining staff treat you like royalty.. There are activities daily. They had so many activities I don't know how you would pick..On a final note.. I wat to thank everyone you works at Luther Park, they took such good care of my Mom.. They treat you like family.

Everything could improve here! If you're looking for an assisted living facility for a loved one,…read moreDO NOT SEND THEM to Luther Park in Sandpoint! Seriously understaffed and under trained. Nickel and dime the family almost into bankruptcy. You can bring in snacks and personal items for your loved one and it's stolen regularly. Personal care is atrocious. There are literally to many negatives to list. The only positive. The interior is nicely decorated. Be careful, administration will give you a false sense of security for tje welfare of you loved one's last days.

I can inform you they do not take care of their residents, the workers are lazy. I witnessed first…read morehand a resident get left in bed no food no water no changing for 3 days straight and when she died she made made fun of and her death was a joke. They do not take anything seriously it's a toxic environment to be in and I wouldn't send your worst enemy there.

I understand that most people will never be satisfied with the care that strangers give your loved…read moreones but I would never recommend Pacifica. We've recently moved my Grandmother and are desperately trying to get her healthy again. My Grandmother did not get needed medication for 3 weeks, it ended up being stopped suddenly which made her anxiety and dementia exasperated. When trying to talk to any staff, NO ONE EVER TAKES RESPONSIBILITY. It's always someone else's fault, that no longer works there. No apologies, no accountability. We were also told that when my Grandmothers LIFE SAVINGS had been exhausted she would be able to continue staying at Pacifica on Medicaid. Concerned because there had been SO many things that changed or were not true, we made an appointment to discuss this and other issues. We were immediately told NO she couldn't stay and again, It was the old employees fault for telling us that. It was always filthy, they are always short staffed and the urine smell is awful. When we moved my Grandmother out it became even more obvious how poorly she was cared for with the amount of dirt everywhere. They are building MORE houses and I'm wondering how they will be able to handle more residents? If you're lured in with the new construction, be sure you go over every single detail, because you can not take anyone's word. And if you have a loved one move in, be sure to be there every single day, be there for every doctor appointment, make sure you are aware of every medication. Basically, micromanage every little detail because you can not trust them to truly take care of your person.

I am so disappointed in this facility! When my dad and I first moved my mom in everyone was so nice…read moreand now I just realize it was because we were a cash pay family and they found every way to get more money out of us and not tell us why and they're so quick to take your money but as soon as your loved one passes and you have questions of why you're being charged for a month of care after they've passed away no one will call you back. These people have these fancy titles like Kirk the executive director and Vonnie is another director, then Steven apparently regional director down in the Billing office in San Diego. Not even the courtesy of one call back I've been calling these people for weeks. I've been nicely asking them to go over things with me and Kirk was very rude to my dad. He had just lost his wife and all they care about is money this place disgusts me. They're trying to charge us to renovate a room after we left it better than we got it. It was cleaned and the items were removed. These people only care about money. Be careful before you put your loved one here they'll act nice to your face, but as soon as the money stops, they could give a crap about you or your family! So to all you people over there with the fancy titles, you don't deserve them. You don't have the courtesy to call a person back asking for you to explain why you're charging for care and room and board the month after the person has passed away. This is a violation of CMS and Medicare. All you to say is refer to some paperwork, but you can't tell me which paperwork and where it is, you guys are a joke. I've been patient. I've been calling for weeks leaving messages. No one can call me back. You guys should be ashamed of yourselves. I'd like to thank Heidi, who has been able to help in her capacity and Jennifer the nurse at the location but other than that once the titles get higher, you people are despicable treating an older man who had just lost his wife like he's stupid and shove him out the door with an excuse of go read your paperwork. not acceptable! Watch out for Kirk. He cannot keep up with his lies. He says one thing to somebody, and then says something to somebody else he contradicted himself to me in the same day. We did read the paperwork and this phony language that you said is in there it's not there. I'm asking you to show me where this is why you're keeping over half my dad's money with some phony scheme of you're allowed to charge him for it. I have a bill showing charges for room and board for March and my mom passed away in February...horrible!