I understand that most people will never be satisfied with the care that strangers give your loved…read moreones but I would never recommend Pacifica. We've recently moved my Grandmother and are desperately trying to get her healthy again. My Grandmother did not get needed medication for 3 weeks, it ended up being stopped suddenly which made her anxiety and dementia exasperated. When trying to talk to any staff, NO ONE EVER TAKES RESPONSIBILITY. It's always someone else's fault, that no longer works there. No apologies, no accountability. We were also told that when my Grandmothers LIFE SAVINGS had been exhausted she would be able to continue staying at Pacifica on Medicaid. Concerned because there had been SO many things that changed or were not true, we made an appointment to discuss this and other issues. We were immediately told NO she couldn't stay and again, It was the old employees fault for telling us that. It was always filthy, they are always short staffed and the urine smell is awful. When we moved my Grandmother out it became even more obvious how poorly she was cared for with the amount of dirt everywhere. They are building MORE houses and I'm wondering how they will be able to handle more residents? If you're lured in with the new construction, be sure you go over every single detail, because you can not take anyone's word. And if you have a loved one move in, be sure to be there every single day, be there for every doctor appointment, make sure you are aware of every medication. Basically, micromanage every little detail because you can not trust them to truly take care of your person.

I am so disappointed in this facility! When my dad and I first moved my mom in everyone was so nice…read moreand now I just realize it was because we were a cash pay family and they found every way to get more money out of us and not tell us why and they're so quick to take your money but as soon as your loved one passes and you have questions of why you're being charged for a month of care after they've passed away no one will call you back. These people have these fancy titles like Kirk the executive director and Vonnie is another director, then Steven apparently regional director down in the Billing office in San Diego. Not even the courtesy of one call back I've been calling these people for weeks. I've been nicely asking them to go over things with me and Kirk was very rude to my dad. He had just lost his wife and all they care about is money this place disgusts me. They're trying to charge us to renovate a room after we left it better than we got it. It was cleaned and the items were removed. These people only care about money. Be careful before you put your loved one here they'll act nice to your face, but as soon as the money stops, they could give a crap about you or your family! So to all you people over there with the fancy titles, you don't deserve them. You don't have the courtesy to call a person back asking for you to explain why you're charging for care and room and board the month after the person has passed away. This is a violation of CMS and Medicare. All you to say is refer to some paperwork, but you can't tell me which paperwork and where it is, you guys are a joke. I've been patient. I've been calling for weeks leaving messages. No one can call me back. You guys should be ashamed of yourselves. I'd like to thank Heidi, who has been able to help in her capacity and Jennifer the nurse at the location but other than that once the titles get higher, you people are despicable treating an older man who had just lost his wife like he's stupid and shove him out the door with an excuse of go read your paperwork. not acceptable! Watch out for Kirk. He cannot keep up with his lies. He says one thing to somebody, and then says something to somebody else he contradicted himself to me in the same day. We did read the paperwork and this phony language that you said is in there it's not there. I'm asking you to show me where this is why you're keeping over half my dad's money with some phony scheme of you're allowed to charge him for it. I have a bill showing charges for room and board for March and my mom passed away in February...horrible!

Don't use them. The male pt and female nurse that took care of my neighbor were worthless. Did…read morevery little for him and with extremely short almost non productive visits. The nurse claimed that she had taught his in home friend (non medical person) everything to take care of him. This person would call me very upset not only not knowing what to do (example: vitals and setting up and administering meds). But seeing no improvement. The pt didn't respect the no shoe rule and ran through the exercises. And if I remember correctly the nurse initially didn't have gloves. Really!

I've worked for Life Care Center of Coeur d'Alene since 2009. I decided to branch out and take a…read morejob elsewhere but I missed my coworkers, I missed our amazing residents, and I miss the building. I returned in February 2018 and I was amazed that the building was even better than I remembered! The entire facility had been upgraded, we still had most of the amazing staff that was there from 2009 and I had the privilege of meeting and working with new employees. We have such an amazing team, nursing staff who truly care for residents like they were family, and a phenomenal rehab team that will make a huge difference in your recovery! When you place your family at a skilled nursing home, whether it be for rehab or for long term care, you should feel like home when you walk in the building. You should see a clean facility with content residents. You should be greeted at the front door with staff who help you with any concerns. I know there are negative reviews out there, but from your first step in to the building you will see the difference. We aren't perfect, but we do learn from our mistakes and we educate to make sure that our residents have the best care possible. The best feeling is when we get to see our residents successfully graduate from our program and walk out of the doors! Life Care Center of Coeur d'Alene is a great place to stay, a great place to work, and I welcome everyone to come tour and see the difference!

In my visits to Life Care CDA, my experiences have all been positive. And I visit them at least 2X…read morea month. The social workers/case managers are caring, compassionate and very competent. They keep the interests of their patients first and their in-house physical therapy team has the latest innovations on site to facilitate rehabilitation and a return to independent living.

I was transferred to Life Care for skilled nursing and physical therapy, after spending a month in…read morethe hospital. I spent a month in Life Care and had excellent care in this beautiful facility. Staff from Stacy in Admissions to Tara the most incredible CNA anyone could ask for were part of my staff. Just a great staff who made my stay most comfortable when I was feeling my worst . Your care was excellent, and a special thanks to Rick, Ben, Riley, Tara, Christine, Gloria, Liz, Jason, and Maddi. Extra special thank you to Natt, Wound Care Specialist and his team who mended me back together. Would definitely choose this facility if I need care again ! You're the best !

My dad spent three months there…read more That place is screwy. They tell you one thing... And then a couple weeks later they will tell you something completely opposite. You can't get a straight answer out of anybody there.

I started my journey with Centerwell about 15 montha agp. I had an abdomen wound, and Centerwell…read morewas the only home health place that was willing to come to my house for treatment. I started with the same two nurses Liam and Ryan. These were 2 of the most amazing nurses. They were so patient and did everything they could to make sure I was getting the best care. I wish the medical field had more amazing nurses like I had. Not only did they help with my wound care, they also listened to all of my concerns. Recently I have two more nurses Gwen and Nikki, and they are great too. This has been a long recovery for me but all of the nurses and staff at Centerwell have gone above and beyond, they have always been able to answer any questions, and more importantly they have shown such amazing care and compassion. This could have been a horrible experience but with Centerwell I have had the best recovery that is possible. I wish I could give them a million stars because they deserve it.

This is definitely the best agency I've worked with. All the nurses and therapists are great. I…read morewould recommend Kindred to any friend or family member needing home health care.

I came to this Adult Family Home to do design consultation for an expansion with the owners…read more From my personal observation, The staff are among the nicest and most caring people I have encountered ever in an adult family home. The environment was very clean, smelled nice, and felt very homey, not at all like an elderly home! The residence all seemed very happy and well taken care of. Great job, Star of the Sea-AFH, for setting a new bar for Senior Living!

From the owner: Adult family home care provider service 24/7, Registered Nurse owned and operated…read more  ​We are called to provide care focused on the whole person; physical, emotional, social and spiritual. We provide individually specialized assistance tailored to the needs, preferences and strengths of your love ones.

Sunshine is a top notch campus that meets so many needs! They have behavioral health, skilled…read morenursing rehab, enhanced assisted, living, memory, care, and now they are opening an assisted living! It is ran by private ownership that has been in the family for over 75 years! Check it out, you won't regret it!

My mother has been here for over 2 years. Currently she is in the Memory Care unit. The Staff is…read moreamazing, even with a fairly high turn over rate. The care given has been great. The reason for 4 stars instead of 5 is the food. Mom does complain a lot about the food. Otherwise, great job all.