I get wonderful service if I go into the bank to get services at the Middleton branch. I also get…read moreefficient service at the drive up window. The tellers listened to my specific needs and were able to form fit the money service requests to meet our families needs. However to be fair, I travel extensively and need to do banking from other states in the US. When that happens the service goes down to one star. I have repeatedly been unable to get transactions and financial informations from the Credit Union over the phone. The staff at the call centeris ill equipped to address financial issues consistently. From now on I will take the branch number with me when I travel, because the call center consistently, I think, does crowd control and the ultimate service ends in a dead end, a huge waste of time, and frustrating .Most of the time I just love being a UW Credit Union Member. Just not when I step out of the city. While overall the Credit Union does great service, the call center should be avoided.

When things change, it is not always a good one. I had been a customer of UWCU and Summit before…read moreSummit was called State Capital CU. Back when Ron Dayne ran the ball for the Badgers. Now, this year, they get a new system. I move back, it stopped my card access to check me for fraud ID. Had to change my accounts to not get new fees. Then applying for a mortgage, I was denied a VA loan and asked to call Fairway. Nice students run it, but the mortgage is what sent me to another bank. We are told a credit union would be the best place to go. But, if Old National (Anchors), USAA, Bank of America and a few other mortgage brokers approved me at the same rate.. what gives? Please do better. I am not going anywhere, but more loyalty would be greatly appreciated

Great, friendly service from the tellers! I had a question about an equity line and the banker came…read moreright up and answered all of my questions through the drive-up. This will be my go-to branch from now on!

They are so nice and friendly at this location. I didn't have any issues cashing my check and…read moremaking a deposit into my account. My debit card and PIN came in the mail a lot faster than I had expected so that's a plus! They don't have suckers but they have tootsie rolls for the kiddies which is always a win for the kids. I had absolutely no issues opening up an account here and am happy with their services. There is no charge in opening an account and a minimum of $25 for deposit to open an account. I just thought it was weird that I wasn't able to put a bigger deposit down to open the account. Apparently the max amount was about $50 when you are opening an account online. Anyway, everything was pretty simple and they have a mobile banking app as well which is awesome for those of us who would rather do online banking or mobile banking than to actually physically go to the bank to make deposits. This is a very nice and convenient location as it is close to my home and very easy to find on GPS if you are not familiar with the area or its location. They don't pressure you into opening several accounts with them so that's always a plus. So far it's going well with US Bank and I would highly recommend!

Staff greets you with more than a smile, always willing to help! Answers questions quickly and…read morepolitely. Never any problems.

tellers love to sit there and stare at waiting customers and make them wait 20 minutes with nobody…read morein the drive thru and a 2 person line inside. 4 tellers and not one was working.

Called for additional information about an offer advertised in last week's Capital Times. Was told…read moreby the woman who answered the phone that she didn't know of a CD having been offered at the advertised rate, checked her computer for current rates which were the same at branches which did not offer this special (windsor and appleton only) which I had already checked. I read the ad to her and she said the current rate was a number substantially less. Very condescending about me having legitimate information. I was simply checking to see if rate was still valid only a few days later after the ad appeared. She gaslit me and told me rate had never been available. So, was she uninformed or was the ad just bait.....either way seems like a bad place to do business

Short staffed and seems to have a staffing problems as staff turns over every few months. No ATMs,…read moreno drive through, and can't even enter their building. Very limited hours.

I submitted extensive documentation establishing that Heartland Credit Union's customer knowingly…read moreand intentionally made a reservation at The Oleander Hotel through Booking.com. The customer voluntarily entered his own credit card information to secure the reservation and received **16 separate communications by email and text**, including our cancellation and check-in policies. The documentation provided shows these communications were successfully delivered. The customer subsequently claimed that he called The Oleander Hotel to cancel his reservation. We dispute that statement and have no record of such a cancellation. More importantly, reservations made through Booking.com must be canceled through the appropriate Booking.com process by the guest. The hotel cannot simply cancel a guest's reservation on the guest's behalf based upon an alleged telephone call. Despite the substantial documentation we provided, Heartland Credit Union accepted its customer's unsupported representation and reversed a legitimate charge for a reservation that was knowingly made and subject to clearly communicated terms and conditions. The result is extremely concerning: the cardholder was permitted to avoid payment despite the merchant providing documentation of the reservation, payment authorization, cancellation policy, and 16 separate communications regarding the stay. In my opinion, this raises serious concerns regarding Heartland Credit Union's dispute-review procedures and the protection afforded to merchants when a cardholder disputes a legitimate transaction. Consumers and merchants should reasonably expect a financial institution to evaluate objective documentation rather than accept an unsupported assertion that is contradicted by the transaction records. I have retained the complete documentation associated with this matter and stand behind the accuracy of the evidence submitted. I strongly dispute Heartland Credit Union's decision and believe the evidence overwhelmingly supports the validity of this charge.

I have banked with Heartland for many years in Madison. I moved to the PNW last May. I thought I…read morewould end my relationship with them, but the customer service they give is exceptional. A shout out to Norma (yes she knows what for). I don't care if Im half way across the country, I'm loyal. Jobs well done Heartland

The American Parkway location has awesome staff who always provide a great customer service…read moreexperience. Whether you're at the front teller window or drive-up they are all so kind and helpful!

They care about your finances and YOU as a person. They've done loans for my family or friends when…read moreno one else would and they made it quick and easy. They educate you and care about your goals moving forward. I've never experienced a bank/CU like this one!

There for me, when I needed them!…read more It is an awful feeling when your bank account is dwindling and you are not the one doing it. On a Saturday, one day before leaving on an extended trip I logged into my bank account and noticed multiple pending transaction that I did not make. I called the Bank of Sun Prairie and even though it was on a weekend I got to talk to a live person. Hector was very helpful, he was able to determine how the charges were being made and after a while of investigating he recommended we close the account immediately. He said he would do everything possible to ensure the false charges did not clear my account and there was a chance they would be able to transfer all my bill pay information to a new account. This was a stressful situation for me and Hector was very patient, understanding and made me feel confident that I was in good hands. In a couple days I was contacted by Pam from the Bank of Sun Prairie, she understood we were traveling and assured me they were working to protect our account as well as establishing a new account for us. A couple times it was late evening when Pam was texting with me to verify information. Pam managed to set up a new account, transferred all bill pay info and even held the old account open for deposits. Everything was accomplished in a timely manner and all done electronically which was a great benefit to me. The customer service from these two people and the Bank of Sun Prairie was far above and beyond what I expected. They made an awful situation, painless. Regardless of where you bank, it is not a matter of if you become a victim of fraud, but when. I highly recommend the Bank of Sun Prairie for all your banking needs. I, for one, will be a customer for life.

Apparently if you leave a small savings account sit in this bank, they simply take it. Went to…read moreclose my account today because we are moving and the amount I had was gone. It was a savings account that they don't have to maintain, your money just sits there. But not here. I left it there so I could do some business without having to go to where the bulk of our money is. Apparently if you are inactive even on a simple savings account, they will take your money without a so much as "here's a check in the mail" or a "come get your money out". The Bank of Sun Prairie will take every penny. I'm thankful the rest of my money is in a Credit Union where they care about you and your money. I only give it two stars because front line staff is very nice.

I like doing business in the bank BUT, their credit card support is horrible beyond words. They…read moredenied a refund for fraud because the vendor had my card number, never mind that they double billed me w/o my permission - the credit department doesn't consider that fraud - no refund denied refund. The phone quality has poor, when you call into the credit department, most everyone has accents I don't understand on top of being hearing impaired and rotten quality phones they use. I cancelled my card with them. Just know, if you use their card you are no longer protected (change in policy).

This is my bank I go too and very friendly people who work there . And they decorate during the…read moreholidays