There for me, when I needed them!…read more It is an awful feeling when your bank account is dwindling and you are not the one doing it. On a Saturday, one day before leaving on an extended trip I logged into my bank account and noticed multiple pending transaction that I did not make. I called the Bank of Sun Prairie and even though it was on a weekend I got to talk to a live person. Hector was very helpful, he was able to determine how the charges were being made and after a while of investigating he recommended we close the account immediately. He said he would do everything possible to ensure the false charges did not clear my account and there was a chance they would be able to transfer all my bill pay information to a new account. This was a stressful situation for me and Hector was very patient, understanding and made me feel confident that I was in good hands. In a couple days I was contacted by Pam from the Bank of Sun Prairie, she understood we were traveling and assured me they were working to protect our account as well as establishing a new account for us. A couple times it was late evening when Pam was texting with me to verify information. Pam managed to set up a new account, transferred all bill pay info and even held the old account open for deposits. Everything was accomplished in a timely manner and all done electronically which was a great benefit to me. The customer service from these two people and the Bank of Sun Prairie was far above and beyond what I expected. They made an awful situation, painless. Regardless of where you bank, it is not a matter of if you become a victim of fraud, but when. I highly recommend the Bank of Sun Prairie for all your banking needs. I, for one, will be a customer for life.

Apparently if you leave a small savings account sit in this bank, they simply take it. Went to…read moreclose my account today because we are moving and the amount I had was gone. It was a savings account that they don't have to maintain, your money just sits there. But not here. I left it there so I could do some business without having to go to where the bulk of our money is. Apparently if you are inactive even on a simple savings account, they will take your money without a so much as "here's a check in the mail" or a "come get your money out". The Bank of Sun Prairie will take every penny. I'm thankful the rest of my money is in a Credit Union where they care about you and your money. I only give it two stars because front line staff is very nice.

The American Parkway location has awesome staff who always provide a great customer service…read moreexperience. Whether you're at the front teller window or drive-up they are all so kind and helpful!

They care about your finances and YOU as a person. They've done loans for my family or friends when…read moreno one else would and they made it quick and easy. They educate you and care about your goals moving forward. I've never experienced a bank/CU like this one!

Staff greets you with more than a smile, always willing to help! Answers questions quickly and…read morepolitely. Never any problems.

tellers love to sit there and stare at waiting customers and make them wait 20 minutes with nobody…read morein the drive thru and a 2 person line inside. 4 tellers and not one was working.

I like doing business in the bank BUT, their credit card support is horrible beyond words. They…read moredenied a refund for fraud because the vendor had my card number, never mind that they double billed me w/o my permission - the credit department doesn't consider that fraud - no refund denied refund. The phone quality has poor, when you call into the credit department, most everyone has accents I don't understand on top of being hearing impaired and rotten quality phones they use. I cancelled my card with them. Just know, if you use their card you are no longer protected (change in policy).

This is my bank I go too and very friendly people who work there . And they decorate during the…read moreholidays

Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

Great customer service, timely, quick and efficient…read more Not much to say, just a very straight forward bank with incredibly nice people.

Quick, easy, and full of friendly staff that love to get to know you by name. Thanks, Brianna,…read moreJennifer, and Houa for all assistance and transactions.