My mom was in hospice care with Heartland and I thought it was going to be a good thing. However, I started watching the videos in her room and was shocked and appalled at the treatment given. The last straw was when the aide had given her a shower on a Monday that I came to visit. Mom had a podiatry appointment and I was SO glad I was there to see the seeping wound on her middle toe with the redness starting to go up her foot. That should have been noticed by the aide. But it gets worse. On Wednesday of that same week, I saw an aide drag mom up by her arms after roughly pulling her legs over the side of the bed and then she picked her up and basically threw/dropped mom in her chair. Mom was screaming the whole time and the aide never said one single word to her the entire time she was in the room. This is not the care I would have expected from a company that is supposed to be taking care of elderly frail people. In addition, I talked to Heartland and explained what happened and that I was very angry. The person I talked to said they would send a different aide. I offered to send the video but they declined. I decided to change companies and when Heartland called me to ask why, the person on the phone had no idea that I had any problems with them and was not aware of my mom's treatment. There should have been communication of some sort and I doubt if the aide would have been pulled since there was no communication with the management team. Don't trust them !!!!!! read more

Heartland started strong--within a day of signing up for home care for our mother, we had oxygen and a hospital bed delivered, and they sent in prescriptions. Yay! The caregivers, for the most part, were wonderful, as were the people who answered the main phone number. The process needs work. After the first week, performance declined precipitously. There seemed to be bad communication between the field staff who visited our home and "the office." A nurse would request prescriptions via their archaic computer system, but half the time, the pharmacy wouldn't get the order. We would have to call the office ourselves to get any action. Initially, we were to get nurse visits on Tuesday and Friday, but we often got just one visit. When mom was transitioning to dying, we were told that we would get daily nurse visits, and we needed them badly to help care for mom. That didn't always happen, but we were never notified or given a reason why. On mom's last day, the nurse didn't show. The prescriptions that were supposed to have been called in the day before were not received by the pharmacy, and then the nurse didn't show, didn't answer our requests to talk. We were terrified, because mom was in terrible pain, and we didn't have enough medication to get her through the night. We called and called, and ended up having to drive to a farther pharmacy, racing to get there before they closed. We got mom through the night, and she died the next morning. But that last day was filled with confusion and panic, and we were never told why the nurse didn't show. I will never forgive them for making mom's last day so horrible, for her and for us. Then, we got a sympathy card that said "Remembering...[mom's name]." It was signed by about a dozen people--none of whom ever dealt with us. Not one nurse, PA, caregiver, or doctor that we spoke to or met signed the card, just a bunch of strangers. Find a different hospice company. Heartland Hospice broke our hearts and made the end more difficult than it should have been. read more

We used Heartland Hospice in December of 2017through May 1 of 2018 to assist with our mother. The entire staff was awesome and so compassionate as well as informative. It is an extremely difficult time but they got us through it as best as possible. God Bless you all! read more

Do not use this company to take care of your loved one! This company robbed from me of the peace I sought by being able to focus on the precious little time I had left with my father (WWII Vet). Instead, I was distracted by the pathetically uncoordinated field operations of this terribly managed company, It was a disaster. Though they have some exceptional field people, who cared passionately for my father but every, and I mean EVERY other aspect of coordinating the care for my father in his final days was messed up. It was a classic example of what happens when there is a complete communication breakdown between the people sitting in their offices and the field people trying to do the "right thing". Good-luck, it's not fun but you will be rewarded for spending this precious time with your loved one. read more

https://www.hospicepatients.org/prosecutors-stall.html My experience was less than desirable and less than my mom deserved. This article encompasses my thoughts about our experience. https://www.hospicepatients.org/prosecutors-stall.html read more

Caring staff, very qualified nurses and doctors. I recommend this hospice over all others. They have an Isis ally well-rounded staff and they truly listen to the needs of the family. They go above and beyond what I've seen in other agencies. If you are looking for hospice care, meet with Heartland first. You will see the difference. For most families, hospice care is a one shot deal. Get the best care, don't take a risk with the others. read more

Heartland Hospice - Hospice Near Me - Raleigh, North Carolina

My mother was abruptly discharged from Heartland Hospice. Although she has chronic, debilitating COPD, CHF, and TIA, she has not declined quickly enough over the past 6 months to qualify for recertification in the program. We were notified of the discharge and terminated within 24 hours. The decision was made by a dr and a nursing supervisor who never actually met my mother. This lack of warning and preparation for discharge did not give us enough transition time to transfer to other health care services for her oxygen therapy, prescriptions, and other supplies she uses daily. As a family we felt abandoned and treated without compassion. We are disappointed and angry with the way the discharge was handled and think that a week or two to plan would have been more appropriate. read more

As the anniversary of my mother's passing approaches, I am reminded of the hospice care she received. I was less than pleased and now feel the need to leave a review. As I recall, the nurse visited very few times in the short time my mom was in hospice. I don't think I even met a nurse. My mother lived with me. I wasn't always home though. Getting her medications was frustrating. I recall a couple times making repeated calls because the meds were not at the pharmacy. But what really got me, was when she passed away, I called to tell them. The response was less than warm and lacked sympathy. I never heard from her nurse. I never got a card, or call from the agency. I did hear from the wonderful aid who called to express sympathy and share stories she heard from my mom. About two weeks later I got a call from the chaplain or social worker? I don't remember. But he was calling to see how my mom was doing!! I informed him she was dead. The agency didn't bother to come get all of the medications, including narcotics. They left all the oxygen equipment for me to deal with. No follow ups. No nothing for the grieving family. 5 years later, nothing. I guess they got their money and that was all they cared about. Maybe things have changed by now. I sure hope so. I wouldn't want someone else to have the same experience I had. Rest In Peace mom. read more

I found Heartland's staff were responsive and professional. Their attention was mostly directed to our Dad and meeting his needs. We appreciated their expansive list of services to assure comfort care and were especially grateful for one dedicated nurse who stayed an entire day to help us manage our Dad's pain. We were not left to our own devices. We received a lot of support! Thank you, Heartland! read more