My mother has been taking my father here for approximately six months. My father has Alzheimer's,…read moreand has done really well there as they are so welcoming. They are warm and loving and go out of their way make it fun for the people there. My mom has absolutely loved it. I highly recommend this facility for your loved ones.

This franchise in Raleigh NC address 2245 Gateway place 27607 she is a phony she looks for the…read moreworst in some of the employees and favor others, she never turn down a client no matter the sisuation with them being that it is bed ridden, psychotic, as some has been, some have diseases and mental impairments that the caregiver and PCA are not equipped nor trained medically to handle, the owner Marshall throws her workers under the bus and sticks them with any clients to deal with as long as it mean that she gets to make more money by not turning down a single client no matter their medical sisuation, there has been so many injuries at that facility Sarah care Lake boon trail and The owner Marshall covers it all up and ask that her workers do the same oh yes she tells them what to say and how to handle these injuries with the family members, There have been many family members removing their relatives out the care of Sarah care Lake Boone trails because of all the cover up and injuries sustained in the facility, even the workers at the facility gets fed up and not take care of the clients as necessary like they should, it even becomes too much for then at times to the point where they say to one another that they will leave the clients with poop on them, and that's what happens some of the clients go home poop and smelly like urine, The owner Marshall only cares about money the more clients she can keep squeezing in the door the better for her, the place has been over Crowed a lot so much so that she comes down hard on the workers to do everything becomes too much to do and tend to all at once, exspecially when it comes to toilets and changing diapers, This is one place would not recommend my friends nor family to bring their relatives to, i see too much go on here at this place and it is not a pretty site in fact it discussing, and a disgrace

My dad was in the hospital with Heart Failure and Senior Helpers was aware of this but they still…read moresent someone to the house even though we were not there and they knew of the situation. They charged us for the day because they said we didn't cancel the caregiver but they knew he was in hospital. They also charged us for an amount of hours that we have never used for my dad for an any given day. Below is the nice email I sent to owner, Ryan Murray and after multiple calls and emails, I still have not received a call back nor email and it has been several months. So disappointed in the level of professionalism . It's not even about the money at this point, it is the lack of care and respect as I have never experienced an owner or organization not communicating with their customers. I am in the customer service business myself and I would never treat my customers like this even if I felt they were wrong. ------------------------------------------------ Dear Ryan- I'm reaching out because I'm genuinely concerned about how long it has taken to hear back from you. This isn't the level of communication I expect, especially as a customer. You also know that we have never had anyone here for seven hours straight. I can understand being charged for our usual three to four hours, but seven hours has never happened and doesn't feel reasonable. I want to be fair, and I'm sorry this situation has become so frustrating, but communication is a basic expectation. Responding to calls and messages is the first step in good customer service. I work in this field myself, and I would never leave a customer without a response, regardless of the situation. It's simply not professional, and it feels like you're not acknowledging how concerning this is from our side. ---------------------------------------------- Again, Ryan Murray, never responded to the above email. Ryan, you have to do better than this going forward if you want to have a business in the future. This market is too competitive to not act kind and professional.

I have been using the same Senior Helpers now for the last 14 months. As I am in a wheelchair…read morealmost full time, I have needed additional help in my home just to give my wonderful husband a break from being a full time caregiver. I use the helper 2 times a week for 4 hours each time. This lovely person, Natacia, has been an additional light in my day. We have so many similarities in our personalities, that I couldn't believe my good fortune to welcome her into my life twice a week. She has been such a positive influence, she has been able to help get me to doctors appointments, to swim at my local pool for exercise, assists me with bathing, grocery shopping, cooking, and has meticulously changed the linens on my bed every week. I can't say enough about the caliber of the staff at Senior Helpers. When my husband was too ill to care for me, Senior Helpers was easily available to step in for a few days to help out, until he was better. We are happily living independently in our apartment. We travel (cancel when we need to) and occasionally adjust our schedule with them and they always accommodate. We feel the additional help is well worth the expense so we both get what we need.

My mom is in memory care at TerraBella Northridge, she has been there nearly 2 years now. The…read morestaff is amazing; very caring, nurturing and loving. Mom is happy with the food, activities, crafts and medical care she receives there. I could not say enough about the staff, there is little turnover so there is stability and consistency.

My wife was admitted to TerraBella North Ridge about 6 weeks ago to the memory care unit and needed…read morehelp for all the daily living catagories. I had reviewed 3 other facilities and took my time in evaluating each as I was not pushed to make a quick decision. I made a number of inquiries to them as I learned more about Long Term Care and determining what was important for the care of my wife. The sales group was very helpful and getting information that I requested and provided information they anticipated that I might need in planning. After about 4 weeks, I decided that TerraBella North Ridge was the facility that met my budget and care concerns. Lot of paperwork to be completed but that went pretty smooth. I made a number of trips to visit my wife at different times to see how the memory care unit was being run. The care staff were impressive in how they care for the residents. They are outgoing and helpful in the care of the residents. The memory care unit has residents with various needs and they work to meet them. I was not aware that TerraBella has PAs that can take over the role of Primary Care Provider so the residents do not have to go out which would have been a problem for me. There are also long term pharmacies that can provide the needed medications that packaged to TerraBella requirements. I continued to learn other things the care group does such as some hair trimming and trimming finger nails. I checked on the dining offerings and the food served was good. They have food that is prepared in different ways that the resident may need. I have been impressed with TerraBella in providing all the needed care that my wife needs. I would recommend that you setup an appointment to see the facility and talk with with staff there if you are looking for assisted living or memory care.

My mother-in-law stayed at Spring Arbor, Raleigh NC from 2012 to 2014. Now, my mother is in the…read moreplace that my wife's mother was as far as mentally when we decided to place her mother here. My mother has Alzheimer's disease and we want to transport her from her home in Southern Pines to where we live here in Raleigh. I immediately thought of Spring Arbor as the place for her to go. My mother-in-law got such great treatment and loving care and that's what I want my mother to receive. It's hard enough making that hard decision to place her in a facility. I just want her to go to a place that I know will care for her the same way that I would.

The staff at spring arbor--particularly those in the memory care unit--are some of the nicest, most…read morecompassionate people I have met. My family had experience with three different facilities and the care, concern, and communication that I saw from spring arbor staff was top notch. The facilities are clean and the staff is incredibly professional. My grandmother recently passed and the staff went to extraordinary measures to provide her comfort and showed such generosity of time and spirit to my family in a very difficult time. Truly, they made our experience as positive and low stress as it possibly could have been--I am so thankful my family was able to entrust my grandmother to their care.

My visit to Magnolia Glen was great. My mother lives there and I enjoy going to visit her…read more Thank you for taking care of my mom! Meri Sherson

I visited to do a Catholic Communion service. The residents who participated seemed to be grateful…read moreto be there and told me there was always help when they needed it. The areas I was in appeared clean and safe and well maintained. i would consider Magnolia Glen for my own future needs.