My mom was in hospice care with Heartland and I thought it was going to be a good thing. However,…read moreI started watching the videos in her room and was shocked and appalled at the treatment given. The last straw was when the aide had given her a shower on a Monday that I came to visit. Mom had a podiatry appointment and I was SO glad I was there to see the seeping wound on her middle toe with the redness starting to go up her foot. That should have been noticed by the aide. But it gets worse. On Wednesday of that same week, I saw an aide drag mom up by her arms after roughly pulling her legs over the side of the bed and then she picked her up and basically threw/dropped mom in her chair. Mom was screaming the whole time and the aide never said one single word to her the entire time she was in the room. This is not the care I would have expected from a company that is supposed to be taking care of elderly frail people. In addition, I talked to Heartland and explained what happened and that I was very angry. The person I talked to said they would send a different aide. I offered to send the video but they declined. I decided to change companies and when Heartland called me to ask why, the person on the phone had no idea that I had any problems with them and was not aware of my mom's treatment. There should have been communication of some sort and I doubt if the aide would have been pulled since there was no communication with the management team. Don't trust them !!!!!!

Heartland started strong--within a day of signing up for home care for our mother, we had oxygen…read moreand a hospital bed delivered, and they sent in prescriptions. Yay! The caregivers, for the most part, were wonderful, as were the people who answered the main phone number. The process needs work. After the first week, performance declined precipitously. There seemed to be bad communication between the field staff who visited our home and "the office." A nurse would request prescriptions via their archaic computer system, but half the time, the pharmacy wouldn't get the order. We would have to call the office ourselves to get any action. Initially, we were to get nurse visits on Tuesday and Friday, but we often got just one visit. When mom was transitioning to dying, we were told that we would get daily nurse visits, and we needed them badly to help care for mom. That didn't always happen, but we were never notified or given a reason why. On mom's last day, the nurse didn't show. The prescriptions that were supposed to have been called in the day before were not received by the pharmacy, and then the nurse didn't show, didn't answer our requests to talk. We were terrified, because mom was in terrible pain, and we didn't have enough medication to get her through the night. We called and called, and ended up having to drive to a farther pharmacy, racing to get there before they closed. We got mom through the night, and she died the next morning. But that last day was filled with confusion and panic, and we were never told why the nurse didn't show. I will never forgive them for making mom's last day so horrible, for her and for us. Then, we got a sympathy card that said "Remembering...[mom's name]." It was signed by about a dozen people--none of whom ever dealt with us. Not one nurse, PA, caregiver, or doctor that we spoke to or met signed the card, just a bunch of strangers. Find a different hospice company. Heartland Hospice broke our hearts and made the end more difficult than it should have been.

Quality Care - Compassionate Caregivers - High integrity company…read more We used Homewerks for one of our family members and can personally attest to the high quality care and compassion provided by Paula and her team. Similarly, we have referred them to many of our friends and business colleagues who consistently give Paula and her team rave reviews. Paula started the company after caring for one of her own family members so she approaches each case at Homewerks with the understanding and personal experience of what it means to have someone warm, competent and trustworthy at the person's side. While we are supporters of the quality care provided by Homewerks, we also cannot say enough about Paula and Tom as individuals - high quality people with unquestionable integrity.

I have immeasurable gratitude for the team at HomeWerks. 24-Hour in home care for my Mother, who's…read moremental health was progressively deteriorating from dementia, was accompanied by a lot of challenges as well as several emergencies. However, Paula and her team stepped up 7-days a week & at all hours of the days/nights. The caregivers always communicated with me and treated my mother with dignity & respect, even in the most difficult of circumstances. And, when I needed medical guidance, along with some personal support, Paula rose to the occasion often speaking with me late at night and on weekends and she always placed a follow up call to see how things were going- - even after my mom made the transition to full time memory care. If you are looking to find an extended family for your loved one/s, look no more. Have the utmost confidence in choosing HomeWerks

The care has been comprehensive and caring, especially the nurses Stacy and Robyn. I would highly…read morerecommend to anyone with aging loved ones. Stacy just left and I wish I could've kept her here. I have a hundred questions and she answers them all.

I called Amedisys Hospice care for my Dad. They were kind and understanding and very prompt in…read morecoming out to my house for an evaluation. All the nurses and care givers were prompt and helpful. They gave me advice and help on dealing with difficult situations. I hope not but I would use them again as I can't say enough kind words.

The title should be : A Place For Mom, If you have CASH to blow. Ridiculous, I called for help to…read moretry and find a facility near me for my brother. Filled out some stuff online, hit submit, and got called immediately. The person obviously did not read any of the content, and kept speaking over me while Im trying to explain I needed a Medicaid bed. She asked if I could pay 1000 per month on top of that, I said Hell NO!. Immediately she was not interested and transferred my call to an automated voicemail suggesting I call 411. Please! Scammers looking to get a commission for a referral I assume.

My online query resulted in an immediate call. Online, with an operator, and with a rep, I…read moreimmediately said my mother had Medicaid. They asked a LOT of questions, then said they don't do Medicaid facilities. What a waste of my time!

This is the absolute WORST facility one could possibly put their loved one. My love one had a…read morefractured hip and was sent here for rehab. The rehab team has been great in with PT. The rest of the facility should close. My loved one has not had a nurse assessment since arrival. Had problems with Medications not being given. Fell out of bed, no one ever notified family. We found out from a staff member who by chance asked if family member was doing okay. Okay from????... yeah never communicated. Call bells go unanswered. Very short staffed with nurses and CNA's . One morning there was no nurse on the our hall until an hour into the shift. Laundry is no longer white, it's brownish. My hopes thigh and I wish I would have read all the reviews that are say the same thing. Poor care, substandard! Read DHHS reviews of this facility! Call the state if you place your loved one here. Trust me, there will be problems

My 87 year old mother with dementia was sent here for 2 weeks of rehab following a fall and…read moresurgical repair of the femur. I found the facility clean and staff attentive and friendly. Her meds were obtained and administered appropriately. The food was appealing and she enjoyed all the therapy prescribed. The staff was always approachable and willing to resolve any problems. When they had a problem they always called the family.

Inetta and the team she organized has provided wonderful care for my wife's parents. She started…read morepart time when they needed some assistance and for the past year transitioned to 24/7 in-house care. She provides professional personal care for my chair-bound father in-law, interfaces with the hospice nurses, medicates, cooks, cleans, and is a wonderful companion. Other members of her team cover days that Inetta cannot be there. A Seniors Comfort, and especially Inetta, are a godsend and have our total trust.

From the owner: A Seniors Comfortread more