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    HeartPlace - Red Oak

    4.0 (1 review)
    Open 8:00 am - 5:00 pm

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    2 months ago

    Helpful 3
    Thanks 1
    Love this 2
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    Brian G Schwartz, MD FACC - Beats Cardiology

    Brian G Schwartz, MD FACC - Beats Cardiology

    4.3(27 reviews)
    38.0 mi

    Dr. Schwartz has been caring for my 70 year old mother this past year. She has some ongoing cardiac…read moreproblems; she had seen more than 3 other cardiac specialists and none was able to assist her with her heart palpitations and general cardiac pain. I was SO impressed that this Doctor actually took the time to 1) do some extensive testing, and 2) suggested my mother take some homeopathic vitamins to assist her. I'm extremely impressed that first of, the homepathic vitamins worked when NOTHING else did. Second, that a DOCTOR would recommend them. I abhor most of the institutionalized medical profession, as many simply prescribe painkillers and ignore preventative/alternative remedies. This was extraordinary to me both that he was thoughtful enough to evaluate all traditional routes and then offer her some non traditional solutions. And one that WORKED. She is so much better. I haven't even met this doctor but knowing how much pain my mother has been in the past few years, and what she had to say about him, I needed everyone to know that this guy is the real deal. Go Dr. Schwartz, you rock. She also said he has a great bedside manner, etc. All that good stuff. Yay!

    My experience at this office today was unacceptable. My appointment was at 1:00 PM. When I first…read morearrived, the door was locked. I noticed a plaque stating the doors may be locked from 12:30 to 1:00, so I waited until 1:00 before returning. When it was still locked at 1:00, the time of my appointment, I knocked to alert staff that I was there. The staff member who opened the door was visibly irritated, pointed to the plaque, and asked if I "had a question" instead of welcoming me or simply saying hello. Her tone and attitude were rude and unprofessional from the start. Once I was inside, another staff member came around the corner and, instead of showing professionalism or trying to diffuse the situation, made a sarcastic comment about the plaque and their lunch hours as she walked away, clearly meant to be rude. If the office is closed until 1:00, then maybe appointments should not be scheduled at that time. It is customary for patients to arrive a few minutes early to check in. Had the first staff member simply opened the door, greeted me, and said "let's get you checked in," the entire situation could have been avoided. Instead, she acted as though I had inconvenienced her by knocking. The echocardiogram technician was not rude, but she was indifferent and impersonal. She seemed rushed and less thorough than other technicians I have experienced. What truly concerned me was that after telling me I would need to undress and put on a gown, she did not leave the room. When she realized I wasn't changing, she asked if I wanted her to leave, but in a way that made it seem unnecessary or inconvenient for her to do so. That should never even be a question. Patient privacy should always be assumed and respected. In my 50 years, I have never had a nurse, doctor, or technician ask that in any medical setting. They always leave the room to provide privacy. It was unprofessional and inappropriate. The room itself also appeared unclean, with a trash can overflowing with used gowns, dirt on the floor, and dirty chairs, which made the environment feel unsanitary. It's a shame when poor staff behavior reflects so poorly on a practice. There are too many options out there to tolerate this level of unprofessionalism.

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    Brian G Schwartz, MD FACC - Beats Cardiology

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    Baylor Scott & White  - Waxahachie - Trash can in our room

    Baylor Scott & White - Waxahachie

    2.2(92 reviews)
    7.8 mi

    Took my daughter to get evaluated for an ear infection- the doctor took a peek at her ear, didn't…read moredo much as far as an evaluation. Prescribed her a generic antibiotic for 10 days and told me to bring her back if it wasn't resolved. I called today, the receptionist told me that this would count as a new evaluation since it had been 10 days. She told me that if I would have had to come in sooner they could have done an evaluation if it hadn't resolved. I argued that she was still on the antibiotic and was told to bring her back after she had finished her course of treatment. The cost of each evaluation is $170. So I would be out of pocket $340, so they can prescribe a new prescription. The healthcare system is so broken! Consider going elsewhere for your medical needs!

    UPDATE: dear business consumer relations. I'm not going to send you a separate issue report to…read moretell you again that you don't have enough parking for the amount of patients coming in for services. Use your little screen shot tool and forward my feedback to the correct department. If you don't know how to do that, call your IT department. The parking is horrible. I had to take a friend in for tests today and the parking was very limited. I don't understand why a hospital would have so many services in one place but have such limited parking especially when they know they're servicing patients with health issues. UPDATE: dear business consumer relations. I'm not going to send you a separate issue report to tell you again that you don't have enough parking for the amount of patients coming in for services. Use your little screen shot tool and forward my feedback to the correct department. If you don't know how to do that, call your IT department. The parking is horrible. I had to take a friend in for tests today and the parking was very limited. I don't understand why a hospital would have so many services in one place but have such limited parking especially when they know they're servicing patients with health issues.

    Photos
    Baylor Scott & White  - Waxahachie - My poor husband at 2:00 am trying to sleep with a towel over his eyes

    My poor husband at 2:00 am trying to sleep with a towel over his eyes

    Baylor Scott & White  - Waxahachie - The window wall 4 feet from the bed that looks out over the brightly lit hallway

    The window wall 4 feet from the bed that looks out over the brightly lit hallway

    Baylor Scott & White  - Waxahachie

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    HeartPlace - Red Oak - cardiology - Updated August 2026

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