Wonderful experience with taking my 93 year old Dad. The extra care Mario took was phenomenal. My dad said he talked to him amd made him feel safe. read more

Showed up way to early for me to leave for my appointment. Showed up 1 hour 45 minutes after I called (it is supposed to be no more than an hour) then tells me he has to pick someone else up and then drop them off. When I said I needed to be home by 1pm the driver didn't care. He said then he would take me back to my doctor and leave me stranded. The latest they should have picked me up was 22 noon. If I get home and anything is damaged or a theft because I couldn't get home before my contractor leaves (1 pm) I'm holding Hearts2Hearts responsible. They were not caring or compassionate. I've already to my insurance I will not use them again. They have no consideration for the wasted time of the patient or what they made need t to do while they show up late. What can improve pick client up in the time frame set forth by insurance company and be honest when you giving client a pick up done. Be professional and give client a call ESPECIALLY if you are 45 minutes late. read more

Outstanding! We utilized Heart2Hearts non-emergency medical transport on 5/09/23. Our health insurer selected this company.for my wife's wheelchair transport for her doctor's appointment and we were very pleased with the company's performance and professionalism. Not only did they provide on-time service they also stayed in communication with us beforehand, their transport vehicle was perfect and their accompanying representative, Mario, made sure the trip went well. Highly recommended. . read more