Proceed with caution. The specific arborist I had was not good. (1) He did not properly advise me that construction on my neighbor's property could harm my tree. (2) He did not note early signs of decline because of the construction. (3) I called out a potentially problematic 30' branch on said tree & he said it did not need trimmed. It fell a week later. Had we been in the yard when it fell, someone would've been killed. His response..."well I guess gravity took over". That's when I was done with Heartwood. I always got the feeling they only cared about squeezing in as many visits in a day they could and never took the time to thoroughly inspect/treat the trees. Now I have to remove the tree (which shades 1/2 of my yard) at a cost of 5K. This all could have been avoided had Heartwood (and anther tree company I'll review as well) had simply done their jobs properly. read more

Although they sent a technician to our house, I've yet to receive a quote on the technician's suggested course of action, which he (and the lady who answered the phone) said I'd receive within a day or so. It's been over a week and I've yet to receive any follow-up from this company. In fact I've called them twice and they still haven't responded. I definitely do not recommend using this company if you need anything accomplished in a timely manner. read more

Heartwood Tree Service has been our go-to tree service for 20+ years. We had three 100+ year old willow oaks on our property. We are big tree huggers in our house-hold and it was a very sad day today when we had to have the last of these three mammoth creatures cut down after years care, feeding, and periodic crowning. Heartwood tree climbers have always taken great care to do whatever the could to keep our trees healthy. So, when the time came to finally say goodbye (after several major limbs dropped off the last tree this summer on extremely calm days), we knew that Heartwood would be the company to do the job. It took a team of professional climbers, crane operators (with access to a 120 ton crane), loggers and chippers to get a 100 foot tree down safely without injuring anyone or damaging property. Well done Heartwood. read more

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Called for emergency tree service, was told best they could o was 2 weeks to come to give us a quote and 9 weeks to have collapsing tree removed. When asked about other options, alternatives, and recommendations was given the run around on the phone. Do not recommend them. read more

Set up an appointment to have an arborist come look at my trees. The sales person assigned to my area was unavailable for a few weeks, but I still decided to meet with him. When Scott arrived, we talked about what I was looking for and what could be done. Scott seemed to be knowledgeable and assured me my trees were all healthy. We discussed the trees that needed pruning. He told me that there was a lead time of about 3 weeks if we wanted to move forward. Scott sent me an estimate a day or two later. I reached out to Scott via email and text to confirm something and ask a few questions but he was unresponsive. About a week or so later he finally responded. When I tried to schedule the work to be done, he was unresponsive again. I wanted to schedule the work to be done about 5-6 weeks in advance. This would ensure I got the day that worked best for me, but Scott didn't bother to return my messages. I felt that was unprofessional, disrespectful, and lacked common courtesy. Scott seemed to indicate that neither he or Heartwood Tree Services wants my money or business. Perhaps, the commission wasn't worth his time. Fortunately, they aren't the only gig in town, so I will patronize someone who wants and values my business. The lack of service and follow through at Heartwood Tree Services is disappointing. read more

Heartwood's arborist was extremely knowledgeable and professional, with tons of helpful information about several trees in our yard. The crew that trimmed our tree were courteous and efficient, and very considerate of the surrounding area. (And they humorously related their encounter with a surprised raccoon still living in the tree.) All we spoke with were good communicators. Their descriptions of the proposed work were clear, and pricing was fair as well. I will recommend this company to friends. read more

Fantastic job! They showed up on time and were very efficient throughout the entire process. They offered multiple options for tree removal to not mess up my yard and were very curious. Highly recommend! read more

Heartwood Tree Care - Tree Services Near Me

This review is long overdo, but I've used Heartwood twice, and a different crew worked on each job. Professionalism is the exact word to use regarding both crews, and the company overall. I had three different companies give me quotes - well, I attempted to get three quotes, but Heartwood was the only one of the three who would tackle the leaning trees in the back corner of my yard. It was right after a strong wind storm, and one was about to topple onto the neighbors shed. Because of a fence and being surrounded by other trees, no equipment could be used back there, so they had to climb it and cut it in sections. The other companies wouldn't even quote it and didn't seem interested in removing it, but Heartwood acted like it was no big deal. The second time was to cut some large pines that were pushing into my deck. Each job was quoted hourly, and the second job they sent enough guys to do it all in one day. I'm sure it was in part to avoid coming back the next day, but it was also a considerate service to me because I couldn't be inside the house during the ongoing work because there was a danger of very large trees potentially falling. Judging by how good the crew was, I doubt that was a risk, but in the tree business, it always has to be safety first. And for a crew working by the hour, the guys (and gal) moved very quickly, but very safely from what I observed. The first crew did, too, and I never saw any of them without their required safety gear. And in regards to safety, I work in the insurance industry - mainly in workers comp. And tree-removal companies pay some of the highest (maybe THE highest) worker's compensation rates in the industry due to the nature of the work. And the general liability rates are high, too, due to the potential damage trees can cause. And their auto and heavy equipment coverage is very high, too, considering they could have a couple hundred thousand dollars of trucks and equipment at several jobs throughout the city. So yes, tree-removal is expensive. And if it's not, there's a reason, and it's probably not a good one, as without the proper coverage or high enough limits, a homeowner could potentially be on the hook for any injury or damage from the job. So, when you get your bill, know that probably half - if not more - is going right to the insurance company. And the other half needs to cover the cost of the heavy, expensive equipment, and the fuel, and the workers' wages and the overhead and everything else required to run the business. I think the only way to make a tree-removal business profitable is to do many, many jobs very, very well (and safely) over a long period of time. I spent (I think) about $6,0000 total for both jobs, and they cut down several very large trees, trimmed limbs on several more, and manually cut down two that the other companies wouldn't do. And one final note. When I made the appointment, I was told there was a charge to have them come out, which is totally fair (and I believe it is then applied toward the bill if you have them do the work). I can't remember the amount - it was small, I believe, but when I tried to pay it (I wish I remembered the arborist's name, and I did for the longest time, but it's been too long now), he said, "The opportunity to come out here and potentially earn your business is worth more to me than that fee," and he wouldn't take the money. Conversely, the arborist for one of the other companies told me in regards to the leaning trees in the back that I should "find a company with insurance that uses a bunch of Mexicans" to get the job done. Whatever that even means; and how do you even go about doing that? Again, the word I keep coming back to is professional. And everyone from the crews to the office folks at Heartwood is exactly that. And they even cleaned up so well you wouldn't even know I had those trees to start the day, as aside from the smell of freshly cut pine, they left nothing behind. It was money well-spent for sure, and I will absolutely use them again. You guys do great work, and it's noticed for sure. Thank you! read more

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I used heartwood tree service a couple of times. First time was in a storm when a tree fell into my pool. Heartwood tree company was able to come out the very next day. I also had some HUGE trees cut down and Heartwood came out with a monster truck, cut the tree at the bottom and pulled the entire tree up, out and into the mulcher. It was fascinating to watch. Quick, clean and professional! You get what you pay for with price! read more

The joy of home ownership strikes again. Tree branches. Definitely not a sexy home purchase, but necessary upkeep in Charlotte. I've used Heartwood twice in the past 4 years. As my neighbors tell me, they are the most expensive service. They are pricey, but to my neighbor's surprise, this last visit's quote was not the most expensive. I don't mind paying a fair price for quality service that gives me piece of mind. I appreciated their customer service. The arborist that came and helped me understand what is necessary and what is something to think about for the future. Not all the branches needed trimming, but the ones that did and were considered dangerous, they fit me into their schedule and within a week they were taken care of. Prompt and courteous, just what you want when you are dealing with house stuff. read more

Had someone come out, and they seemed very knowledgeable. We decided to get some work done. We got a quote that we felt was high. We emailed back and asked what the cost would be for part of the service. After a week of no reply, we finally got one. We then let them know that we had already taken care of part of the project and asked if they could just do the treatment. We heard nothing back, and then someone showed up early one morning, woke everyone up. They spoke to my wife who was unaware of our email communications, and proceeded to engage the equipment to do the entire original service. I jumped out of bed half asleep and showed them my email communication. The person said they were sorry and that their salesperson does this all the time. I was just going to shake my head and let this go but then NOBODY CALLED MEFROM THE COMPANY , to apologize of clarify or anything. "We love trees" sure you fo read more

A WORD TO THE WISE.... As one of the other posts state they are expensive for sure. Make sure to get your pricing in writing. I was quoted a price to later find out it was twice as much. Sales person said "That's our price take it or leave it" Not to mention they are 6 weeks out to do the work. They are many tree service company's in Charlotte that WANT your business....... read more

I used Heartwood for the first time back in December. They trimmed some branches for me and hung a tree swing. Everyone from the sales person i spoke with to the guys who did the work were very professional and timely. I would definitely use them again and recommend them to others. They are not cheap, but worth it. read more

Job was performed adequately -- cleaning up a few trees and taking down some smaller ones; however, the crew broke our 6 month old driveway and also do not communicate well when they are going to show up at your house. A few times someone showed up at our house and I had repeat myself that I would call to confirm a time that works for us. It was a intrusive. Isn't it standard to call people before you show up at their house at 8 AM? They ended up fixing it but it was a huge inconvenience. We could only park one car on the driveway and I had to take a cab to work for 10 days. In addition, Owner demanded full payment of the job ($2500) even though we had extra expenses and had to invest a considerable amount of time. Cannot recommend unless you want a new driveway. read more

Heartwood Tree Service is by far the best in the Charlotte Metro area. This company of Certified Arborists is stronger than ever lead by owner and fearless leader Patrick George. Not only does each individual care about the health and maintenance of YOUR trees but they also take interest in the safety of one another on the job. They are smart, efficient and dedicated to the art of tree care. read more

Although I had originally posted a good review, I found out later I was naïve as a first time homeowner looking for tree canopy maintenance. When it was all over, I was disappointed about the price, thoroughness, and overall service. In my opinion, the arborist does not take into consideration the customer's long term goals. Instead, he has tunnel vision looking only to come up with ways to facilitate more work and expense. I spent a $1000 up front on a set of trees that we ultimately decided, six months later, needed to be cut down and replaced. The estimate for taking them out was also over $1000 more than the competition. As I told him, I would have much rather invested the original money into taking them out if I knew I was going to have to eventually do that anyways. I encourage anyone reading this to get a second opinion before pursuing big jobs. I remain upset considering I recommended the company to both my neighbors. After they overcharged them as well, all of us will be going with a different company in the future. I will not recommend them to anyone looking for tree service in the future. I am guessing the company has increased too much in size and lost good customer service in the process. read more

Heartwood Tree Service Asheville just did two full days of superb work for us. Our job was quite challenging: the removal of two very large White Oaks, one dead and the other dying, on a narrow Asheville street between closely packed houses. Concerned about the safety of property and people during the process, and the financial cost, we spoke with six tree service companies before selecting Heartwood. Heartwood's Mastor Arborist Tommy Masters was patient, knowledgeable, and stayed in very good contact with us from our first call to him to the completion of the job. He also quoted a very fair price. The strategy Tommy proposed -- using a large crane despite the narrowness of the street and the low-hanging (but, as it turned out, readily disconnected and reconnected) electrical and cable wires, gave Yona and the rest of the Heartwood crew secure control over the entire dismantling process. (Another certified arborist at a different company had recommended a much smaller crane that would have had a much harder and less safe time reaching the tops of the huge oaks, one of which was already rotting at its base.) Tommy arranged for all the permits, made sure the wires were detached and re-attached timely, and advised us as to what and when to communicate to our neighbors. Meanwhile, during the job itself, Yona and the rest of the crew were highly skilled and professional throughout. They skillfully cut giant chunks of tree, which were then transported securely by the crane, and the crew cleaned up the logs and debris on the street and site so thoroughly at the end of each day, it would have been impossible to know afterward that any tree work had just been completed. Also, the stumps that were left were about as expertly minimized as we could ever have hoped for, one of them blending into the sloping landscape, the other just the right height in the front yard for us to place something upon it. We cannot give a more heartfelt recommendation than this one for Tommy, Yona, and the entire Heartwood Asheville crew for a difficult job, safely, respectfully, and expertly executed. read more

They do a great job caring for our pecan tree. Neighbor asked to meet with them to get information, and they did so. Gave them the information needed for us to continue to maintain our tree and keep it healthy. Crew was prompt, polite, ...More read more

Everyone I've dealt with at Heartwood has been great. From the initial consultation through the job being completed everyone I have dealt with has been professional and prompt in responding to me. Bin really pleased with the work, and thought the cost was very reasonable. read more

Thank you Heartwood for the great service you provide for our trees. One phone call and Brandon was here in about 20 minutes with a followup clean up crew which did an outstanding job. Today the other crew came and pruned back the damage from the days before. It just amazes me how they climb the trees and tie off the damage to bring it to the ground. You have such pros which really care for the trees. They go over and beyond to clean up after they have completed the pruning. Heartwood is such a great name cause you can tell from the various crews we have had here over the years that it isn't just a job to them that they really care in taking care of the trees to give them years to come of life. Bob and Alice Ault, Davis Lake residents. read more

Heartwood Tree Service (lived up to their already high ranking in every respect. The owner himself (Patrick) responded to my request for an estimate (I intended to get more estimates but after his visit decided to accept his on the spot.) An arborist himself, Patrick identified and referred to our trees and bushes by name, making several useful suggestions as to where and how cut or prune half a dozen trees for added protection of our roof, to provide additional light to overly shaded younger trees, and to improve the view from our home. He even offered to take some samples of apparently diseased trees back with him for analysis and diagnosis. A few days later--in fact a day earlier than tentatively agreed--a smartly uniformed and helmeted crew of three tackled our fairly extensive scope of work. They completed in about 2 1/2 hours at the agreed upon reasonable cost. Yes, it's expensive, but all tree work seems to be ( I should have saved my 8 years of college and graduate school and learned how to be a tree person!). And these guys are insured and have workman's comp so you won't get sued if someone gets hurt on your property. That COULD be worth a lot! All in all, we were impressed and would recommend this company without hesitation. read more