Don't waste your time going here. I stopped in because on their window, in big pink windows, it says "YARN". So I thought they sold yarn. Silly me. I walked in, walked around for a while, and didn't find any. I asked the woman behind the counter "Where can I find the yarn?" and she VERY SNOTTILY replied "We don't sell yarn here." Okay, lady, I get it, you don't have to bite my head off. (I didn't point out to her that the GIANT WORDS ON THE WINDOW say "Yarn".) The store sells a variety of crap that you probably don't need- overpriced crappy jewelry, ugly handbags, that kind of thing. read more

Sadly, I went back a second time a few weeks ago and the women who worked there were not very nice. They hardly answered me when I asked a question and were overall snobby. I was extremely disappointed in them. I am giving them the extra star b/c despite their attitudes, the store still has nice things. read more

While I have had the "snobbish" experience one time, I have gone into the store many times, and usually find the women and customers quite pleasant. I have purchased some unique gifts and stunning jewelry there. For the most part the women are very helpful, but at times very busy. Sometimes you just need to go with the flow and let them do their job. They will get to you and help you. :) read more

I wish I could give this place 0 stars. I called before I went in to see if they had a specific Alex and Ani bracelet for my mother and the person who answered told me I would have to wait. I said I would just come in. So I walked into the store thinking it would be busy and I was the only customer. I was not greeted for ten minutes, as I stood right in front of her at the display case. The woman behind the jewelry case did not even look me in the eye. She don't seem to care at all that someone was in the shop. If it wasn't a close place to go to get the bracelet I wanted I would never go in. I avoid the Heather Shop like the plague. read more

Went in to buy two Pandora beads and four $25 gift cards. The woman put the beads each in a gift bag (which said "Pandora" on them). I asked for two small boxes (not Pandora boxes but the cheap cardboard ones I could see a lot of on the shelf) because I like to box up and wrap my own gifts myself (basically put the little bags in a box and wrap it with regular Christmas paper). At first she refused saying "This is considered wrapped." Then gave me one box, but was adamant about not giving me two. This was incomprehensible to me on several levels. 1) She will not be at our house Christmas morning, so why does she care how I wrap my gifts? 2) Why give me one box? Either refuse to give me any, or give me the two I asked for. 3) Why does she care so much about a cardboard box? How much could it possibly cost them? Over a box they lost the sale of $100 in gift cards, plus I will never shop there again. GREAT business decision. Atmosphere of snobbishness an condescension was pervasive. read more

I would not recommend people go to this store. The women working were unhelpful. When one was freed up to help another customer, she made a snide remark about how she had no idea who was next. Another customer said that I was, so I asked to check out. She commented on the fact that I was purchasing a sale item (Vera Bradley). While she was bagging the item, I asked what the return policy was and she rudely stated there is none. I looked obviously confused, and she basically told me that it was too bad because I already paid and on the receipt (which is handwritten) she wrote all sales final. ( I hadn't looked at the receipt yet, because I was busy paying.) I am very disappointed in the customer service at the Heather Shop, and I will not be shopping there again because I can purchase the same items at a store with nicer employees. read more

I knew there was going to be an issue with a return after reading other reviews. Walked in and wasn't even greeted, I was the only customer mind you. Couldn't help but hear the conversation going on between Debbie (I believe that was her name) and another associated about a mutual friend's personal grooming habits. They were bashing whoever they were talking about pretty hard, right in front of me. Found what I wanted to exchange and of course there was an issue while trying to process the transaction. Believe it or not, they only have a 24 hour return/exchange policy on jewelry, which accounts for about 75% of their merchandise sold. I stated that there wasn't anything on the receipt that stated this policy. Employee then pointed to a extremely small print sign behind the jewelry counter. Fair enough, I'm upset my mom even spent her money there. I will no longer be stepping foot back in this establishment due to the "catty-ness" of the employees. read more

Walked in about 30 minutes prior to store closing on a Tuesday (not like it was a Friday), and the store manager and another clerk were already closing the registers. I was never greeted, never asked if I needed assistance. When I asked to look at a few things behind the glass, the two were very put out. I was on the fence about buying an item and after I was treated so rudely, I walked out. Obviously I wasn't told to have a good night either. Second bad experience, I don't care how cute the store is! read more

Customer Service #101. Greet customers as they arrive in store - there were two Sales Associates behind counter helping one individual and i think one of them was the Mgr or owner. I was the only other person in the store. I was not asked if i needed anything or no acknowledgement i was even there. I Will not be back and with smaller businesses struggling in this economy you think they would be all up in your face. Time to learn some customer service etiquette. read more

I am a frequent customer at the heather shop in Holden. I frequently go there to buy Pandora charms, as well as other jewelry. I even bought a nice watch for my son there last year. I usually have good customer service there, but today was a very sad exception. I had bought a Pandora charm and my total came out to $35. They refused to gift wrap it. They said that you have to spend a certain amount of money in order to have something giftwrapped there. I was there just a few days ago where I had purchased more expensive Pandora charm that they did wrap. I can't believe that they refused to gift wrap a Pandora charm regardless of the price. The price of a box and a piece of wrapping paper is insignificant to the amount of money I spend there. I go out of my way to go there because I believe in supporting local businesses. From now on I will be taking my business to the mall. I will no longer go out of my way to go to The Heather Shop,which is very sad because it's a store I really enjoy. I will be sure to let my mother know who shop there frequently as well as other friends and family Michelle Ouellette read more

The previous review is misleading. The staff here are helpful and they have all sorts of gifts and a wides selection of Pandora items. I always shop here to purchase my Pandora items, for myself and especially for gifts. read more

Awful customer service! I went in to buy a Pandora bead and there were 2 salespeople and 1 customer already in the store. One salesperson was helping a customer and the other one was on the phone. When she got off the phone, she said that she would be with me in 1 minute. Ten minutes passed and she finally came back and starting making phone calls!!! She didn't acknowledge me or even apologize. I will never spend my money here again. Better to go to Sach's in Shrewsbury where they treat you really well. read more

I went there to buy three Pandora Charms. I was waiting in line, while holding my 1 year old daughter, for 15 minutes. When it was finally my turn, they totally looked right over me and asked the man behind me if they could help him. Probably right then, I should've turned and walked out. I stayed and eventually someone else asked if I was being helped. I chose my three Pandora Charms. I can't say that they were too nice to me about taking out of the case to show them to me. Then I paid with VISA giftcards and they were rude to me about that. I will never, never shop there again. I even wrote them a letter about my experience and they never wrote me back. Nice way to do business Heather Shop! read more

I've been to a couple of other review sites and saw that my complaint was not unusual. My son in law went to the store to get a few charms for my daughters pandora bracelet. No one helped him and treated him as if he should leave because he was too poor to buy anything from that store. This seems to be a common theme amoung the reviewers. I would encourage the staff and the owners and management to start doing some trainings on customer service. In this day and age of financial difficulties you are lucky to have any customers. Treat them with respect. Of course, the store is in Holden, a town full of people that think they are so much better than everyone else. Well, you are not, so get over yourselves. read more