My initial review of Marshall and his work was very positive. Here it is: Marshall and The Tile…read moreGuys did an amazing job on tiling our new shower. The substrate (installed by someone else) was a bit of a challenge but Marshall did an excellent job of professionalsetting the tile and making sure it was a smooth, even finish across the entire surface. Marshall was very efficient, his workmanship was outstanding and his price was very reasonable! I would definitely use Marshall and The Tile Guys Again and, without a doubt, will recommend him to anyone needing a tile job done right! Thanks, Marshall!! However, after the work was completed, I discovered an issue with the "shampoo nook" that was installed. The lower piece of tile was installed with a negative slope towards the back wall so water does not drain efficiently. Initially when I called Marshall he said he'd be out later in the week to assess the situation and what it would take fix. He didn't show up so after a couple of weeks I called him and he said he'd gotten sick and said he'd be out again after he completed another job which would have been another couple of weeks - that worked for me. Time went by and he didn't show so I started to call/text him - no response. A couple weeks later, I was having lunch in a place near our home and ran into Marshall. At that meeting, he said his job was just completing and again gave me an estimate that he'd be out in a few days to take a look. Again time went by and he didn't show up so I started to contact him again. After several days of no response, I sent him an e-mail and he finally responded by saying the substrate in the nook was installed wrong and he didn't "feel comfortable" looking at it (I have more than one witness - and pictures - to the fact that the substrate was installed with a slant towards to shower to accommodate drainage)! 1. If the substrate was wrong, why didn't he say anything when he was installing the tile in the nook? 2. Even if there was an issue, the base of the nook is one piece of tile which easily could have been built up in the back to provide the proper slope. 3. I'm nothing if not reasonable, I would have been happy to chat with Marshall to come up with a compromise - I.e. I'd have paid him to fix it! Bottom line is if you're in business, stand behind your work and certainly don't make multiple promises to show up to assess a problem and then change your mind and say it's the customer's fault without even looking at it. For this reason, I'm changing my 5 star rating to 2. Customer service and following through on your word matters.

Marshall did an incredible job! We would highly recommend him and his work. He was very…read moreresponsible, honest, and communicative, and does outstanding work. We plan to have him back for any future projects.

We had a pipe burst in our home and xtreme came out the first week of October for work. Our…read moreinsurance agent said to get an invoice asap and to stop all of the additional services as they add up quickly. The on site manager said he would get me the invoice the next week. I followed up with him repeatedly, nothing came. I followed up with the local manager several times, nothing came. We needed to make a determination on whether to pay for this ourselves or file an insurance claim. Xtreme was completely unprofessional, unreliable, and a total scam. Over 60 days later, yes, 60 DAYS later, we receive and invoice from their billing service, which was on a Thursday. I spoke with our insurance agent and decided to file a claim at that time. Our adjustor came out the following Monday and we were proceeding. The next day, Xtreme called me, emailed me in a most unprofessional way. Borderline harassment, asking for payment and said they offer a cash discount if it doesnt go through insurance. At this time, I had had the invoice for 4 business days. Now, I have had the invoice for less than 30 days. Our insurance is finalizing the claim and the expect to have everything ready in a few weeks. Extreme is putting a lien on our house because of the delay. The delay was because of them!!!!!!! I have records of each and every call, text, and email to everyone there. This is a total scam. Run from this company as fast and as far as you can!!

They were prompt, and seemed good on the job, After that, nowhere to be seen for follow up work…read more DO NOT STAND BY THEIR WORK IN A PROFESSIONAL WAY! I have emailed and called several times with no response! My conclusion? They'll just ghost you if they think something is wrong!

Mason was awesome from the moment he responded to my inquiry, right up until he left our home. He…read morewas so efficient and worked hard doing our three bedroom carpets, two area rugs, and multiple pieces of furniture. He explained everything and was just so pleasant the entire time! He is a hard worker and cares about the quality of his work! I recommend Ecodry 100%! Thank you, Mason!

This was the best home service experience I've had since moving to Missoula in 2018. First of all,…read morethe ability to book online makes everything so much easier and you don't have to play phone tag with anyone. Mason was able to come same-day and worked around dogs and kids with a smile on his face. He got adhesive and dye from a rug out of our carpet that I thought would be impossible to remove, and I really thought I'd have to replace the carpet entirely. He is incredibly friendly and personable as well. Unfortunately, two days after he cleaned our carpets, our puppy peed and my daughter got a bloody nose (classic). I reached out to ask him if he had advice for spot cleaning and he showed up 20 minutes later and spot cleaned it all for no charge. That is good business right there and really the best customer service I've encountered in Montana. We'll definitely be using him for any cleaning needs in the future. Thank you, Mason!

After a pipe in my boiler line froze I called Tim's and they came out within an hour. One of the…read moreworkers stayed until 10pm sucking up water and getting equipment setup for drying. They have been continually responsive.

Tim's does a great job of cleaning carpets, when you can get them to respond. After many years of…read moreusing Tim's, there was a continual need to call them repeatedly to even get a return call. This year, after 3 attempts, I had enough and used another service. Tim, I hope you can fix this problem.

I booked with them, but the cleaner never came on time and when he did, he did a very cheap job. I…read moreguess cheap prices lead to cheap business sadly

Scheduled a cleaning and on the first day they didn't show up. Then unfortunately on the…read morerescheduled day that he came he didn't do a very good quality job in my house and didn't want to work with me to come back for a reclean.

Murphy's did an excellent job removing the stains on the high trafficked area of our carpet. On…read moretime, polite and great value for quality service.

Philipp did an excellent job on our wool Berber carpet. He was on time, professional but also…read moreextremely pleasant and friendly. The booking and payment process went seamlessly with easy and prompt communication with Stephanie. I highly recommend using this locally owned business.

I had Jonny deep clean my house first and now I use him for weekly cleaning. I absolutely LOVE him…read more& his work ethic. He's on time, super thorough, very fast & I am soooo glad I was able to get on his schedule before the spring time/summer rush! Thank you, Jonny, for helping me with my crazy household!!!

We needed someone to come with in a 3 days and he was very accommodating. He did a very good job…read morespent time cleaning spots out of the carpet. The only issue we had was not getting a receipt for 5 days and that was fixed with a phone call and we got it with in a minute of the phone call.

I highly recommend using Big John's Carpet Cleaning. We had 1- 8x10 and 2 smaller area rugs cleaned…read moreby John and they look great! I would definitely use his services again

We ended up with some extreme damage to one of our rentals including damage done by cat urine. The…read moretenant left a bunch of damaged personal items and trash inside. We had no idea what we were going to do. A friend recommended Big John's Carpet Cleaning, so we gave him a call. John arrived and assessed the damage. He was professional, friendly, fast and reasonably priced. He and his team did an amazing job clearing out the damaged and old junk items. He took video and photos for insurance, and was excellent at communicating his progress and the condition of the property. I would recommend Big John's for any cleaning project, big or small.