My wife and I wanted to complete a home renovation that included the kitchen, half-bath, master bedroom, master bathroom, and attic. What we ended up with was not what we paid for.
The quality of the materials, the workmanship, and the project management were terrible. The communications, or lack thereof, were terrible as well. When there was communication between Heb-N-Co and my wife and I, it was inaccurate and untruthful. As an example, Heb-N-Co renovated our basement in 2006-2007. When they finished this renovation, we were unhappy with the tile work in the guest bathroom and hallway. When we began the latest renovation in January of 2015, I made it clear to Heb-N-Co that we did not want the same person doing the tile in the kitchen and master bath. They assured me that they had someone else. When I came home one day, I found the same person doing the tile as the last time. Other issues:
1. They do not measure anything properly. We lost six inches of space in our master bathroom because they put the new wall in the wrong place.
2. They do not read instructions. Our master bath tile was supposed to give the appearance of one continuous piece of tile on each shower stall wall. The tile vendor provided very detailed instructions, which Heb-N-Co completely ignored. The grout lines were too thick, and I had to have them re-grout several times to fully grout the shower stall.
3. The quality of the materials that were provided by Heb-N-Co were sub-par. The brand new wood floor in the kitchen was so soft that it started to scratch almost immediately (certainly before the renovation was completed). I made them re-finish the floor several times, and that did not work either. A woman with high heels was able to put pock marks all over the kitchen 6-12 months after the renovation was complete. Now, the kitchen floor is about 2 years old, it is covered in scratches and will have to replaced within 10 years. See the pictures for examples of how bad the kitchen floor is.
4. The foreman was not present through most of our renovation. Heb-N-Co failed to have a supervisor of any sort on the job to make sure that everything was measured properly, built properly, or installed properly.
The bottom line is that I would not wish Heb-N-Co on my worst enemy. read more