I purchased a closet system. I paid with my debit card. Lowe's submitted two holds on my card, both…read morefor the full amount of the purchase. I called the Fargo store and was told that nothing could be done at the local level. Fargo gave me a toll free number which I called and, after 21 minutes on the phone there, I was informed that the additional hold would stay in place but would go away in 3 to 10 days. In other words, my debit card has been charged double for the purchase and the corporate answer was, essentially, 'don't worry, the extra hold will eventually go away'. Meanwhile, if I use my card, the additional hold will undoubtedly affect approval of future purchases on the card.

I will give them a 5 star review cause of their selection. I give them a zero on their return…read morepolicies. When you have the app you can't use it to return something as proof of purchase. Also 90 days is all they give unless you use their credit card you get 365 days

This is the best Hardware store of all time! Thank you Joel and Kelly for outstanding help. They…read morewent way above and beyond to help my sister and I figure out the ratchet straps we purchased. So grateful, what awesome employees.

This is a well run small family hardware store with the best customer service. Forget the big box…read moreshops - stop here first! These guys are truly the best!

What great service! The folks at Simonson Lumber in Fargo delivered (just because they had some…read moreother deliveries in the area) a 16 ft stair rail to my condo....,,an hour after I phoned and asked if they had that kind of thing; I was trying to figure out how to get it home by tying it to my car or something...but I didn't need to thanks to this great business. If you are new in town and don't know where to get the lumber/home improvement products you need, just skip the big box stores and see these folks! --DVJ

We had previously ordered interior doors from Simonson - solid oak with oak jambs, and they tried…read moreto foist off veneered jambs on us. We wanted to give them another try, called to get email address, and sent them our list. Did not hear back, so emailed again and got a response saying they were busy and would get to it. A week went by and they evidently never got around to it - called ProBuild in Wheaton, had a price within an hour and ordered the doors.

Walked to the back to get sku of gravel bag, then up front to purchase it, like I always do at the…read moreMoorhead location. But the cashier told us we have to go all the way back to the yard cou ter to get a special pick up ticket and bring that little piece of paper all the way back to the front cashier again. Seriously? It's 2025. How does Menards not have a smoother process for a customer? We did all the walking just to come to long lines at the front checkout. Just stupid. We left to do our biz somewhere else. Somewhere more stramlined.

Made a credit card purchase and returned the item a few days later. The lady doing the return said…read moreit was a gift card purchase and wouldn't return the amount back to my credit card. She instead gave me in-store credit. That in-store credit doesn't pay my credit card!