This was the most expensive mistake of my life. We had our dream property and decided to go with heckaman as they built my in-laws house and they did a great job, 20 years ago. My experience was horrendous. I had to sue the contractor over how poorly my house was installed and hh was entirely unhelpful. My build ran over the estimated move in date by almost an entire year. And they were unable to complete my initial move in checklist, after my year warranty was up I just gave up. My foundation was the wrong size and my house was hanging off into free air. My cabinets are falling apart and they were the upgraded option. My house was missing code required light fixtures and I had to argue to have them installed. The customer service manager of hh was so shady when I explained I needed to start recording the calls to be used in my court case he refused to talk to me. They removed a window from my print without a change order and refused to replace it. My tub was installed with a crack, and the replacement that was included in the lawsuit was dragged and had scratches. Had I been the one there I would have refused it but my husband was so sick of the 2 year long battle that he just signed to be done with it. They don't side with customers when their certified dealers go out of business before a contract is completed. I wish I could return my house and start over. read more

We bought a Heckaman home in 2005. There really isn't a positive comment I could give them. The windows are horrible. From Anderson. I thought this was a good. The windows and doors aren't The bath tub and shower have chips on them. The kitchen cabinets are cheap. The cabinets are generic and just cheap!! The wood on the cabinets are starting to fade. The cabinets themselves aren't deep enough. We had to replace our roof already. Their roof has a recall on them. Heckaman didn't support us in way. Didn't want to eat involved. A representative came out looked at the windows. Told me to contact Anderson! If I could do it all over again. Wouldn't ever buy another! They are barely a step up from a trailer. Heckaman Homes just suck! read more

Heckaman Homes authorized dealer Cornerstone Homes is also at fault. Home arrived covered in road grime. Refrigerator door won't fully open, jog in walls of living room, hallway and front office. Staggered kitchen cabinets were requested. Shingles were not nailed at location called for on specs. read more

I am the second owner of this Heckaman built house. "The ten year guarantee doesn't cover the roof." That's what I was told when my roof started leaking around a vent stack. They really cheaped out when they installed/contracted this roof. Leaked within 7 years; have to replace shingles after 17 years. Other gripes include : -The lot was poorly graded which has led to some water damage. -The dryer vent outlet exited to the garage!?! If you can find your car in the winter due to the fog, you had to wipe the dryer lint off your windshield -Lots of air gaps between the house and foundation If you plan on staying in your house longer than 5 years, you should find someone else to build it. read more

Before I ordered the home, Heckaman claimed they'd dealt with my contractor for a number of years with no complaints. When things went south, they refused to accept my complaint, saying they were only the manufacturer and I had to deal with the contractor. After the fact, he said such things as backfill weren't included in the "turn key house" he promised for occupation in "July or August." It's mid January, he's had the full payment for a long time, and the project still isn't complete. Heckaman should NOT claim there were no complaints on contractors when they in fact have the receptionist trained to refuse complaints. I sent emails to the sales manager and CEO, with no reply. Heckaman should also fully disclose what is and isn't included in their modules. There was wiring and pluming for most appliances, but NOT for the dishwasher, as an example. I paid $500 for upgraded electrics, and the breaker box that came with the module was sub-standard without enough spaces for normal appliances. Bath tubs are tiny. Standard toilets leave skid marks and crumbs. It takes a long extension cord to vacuum the stairs do to no nearby outlets. Several interior walls were seriously out of square. The roof leaked before the roofing was applied, and I'm expected to paint the brown. The house is noisy in wind. The flooring is on low grade fiberboard. So far, that hasn't been a real problem. Windows pop in the wind. It's a shame. They COULD be a really good supplier if they accepted and dealt with complaints. Their main location is in a community that has a lot of good Amish and other Mennonite craftsmen who tend to work well and honestly. Heckaman's Web site should have MANY more details about the homes, including the issues I've mentioned. I would have been willing to have paid extra for decent sized tubs and toilets, for example. Even at retail, a decent sized breaker box is just $15 more! I hope my review helps Heckaman become a better company. They especially need to communicate with the end users of their homes and also make sure that their contractors are honest and do decent work! read more

Our Heckaman Home was set in December of 2016. During the finishing process, 6 area's of black mold contamination were found within our new home. The mold was present when it arrived from the factory. Since the majority of the home was finished in the factory and has not been disassembled, we are uncertain if these are the only area's of concern. We requested open dialog with HH to inform them of the situation, understand the cause, hear what their corrective action was to insure that the issue was addressed and to understand how long this issue has been ongoing. Finally, we were looking for some assurance that HH would stand behind their product if we uncover additional area's of mold or if the situation becomes chronic. After a month of continued request for feeback with no reply, we finally received a response. The HH reply stated "It is the understanding of HH that all mold has been remedied and that no further action is required..." then distanced themselves from any additional mold liability by stating "It is the homeowners responsibility to ensure that the home is ventilated and humidity levels are maintained ...to mitigate the development of moisture" which could lead to future mold related issues. Due to the lack of a detailed reply and ownership for the mold, we have no reason to believe that HH has remedied the issue, or that they have stopped producing and delivering homes with black mold. Good Luck to you in your choice of a trusted partner for your new home. read more

Our experience with Heckaman Homes has been close to a nightmare. We finally had our home set approximately 6 months after we were originally promised. We had several problems with the house after it was set, the house was not secured properly, not all of the electric lines were hooked up, there was a broken wire in the wall that they sent a repair man to fix, but he wasn't an electrician and had no clue what to do. The expensive spa tub was delivered damaged and over 4 months later still hasn't been repaired. They sent someone to repair it and found more damage than we could see, and he couldn't fix it. They refuse to replace it and it's under warranty. Their finishing of the home was sloppy. No one will talk to us on the phone, we mailed them a letter and their response was they are a subcontractor and don't bother them. We do not recommend them. read more