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    Hector Perez

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    2 months ago

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    AAA Menlo Park Branch

    AAA Menlo Park Branch

    (94 reviews)

    9/12/26 10:30 appointment made online. Easy parking, as office is located in medium sized shopping…read morecenter. Upon entering, we were greeted by a friendly young chap, who or whom (never sure of that one) noted our appointment, while directing us to the waiting area. Large building, giving it an open feeling, appeared very clean, while being sparely attended this Saturday morning. We were called an directed to an area in the back, where you meet with a customer service rep who services your issue. Ours issue: they had raised our premium $1000.00. This was Duchess territory. I watched in amazement as she gracefully and with some ferocity announced to Carlos, why AAA had got it WRONG! Carlos, who patiently, suffered the slings and arrows of the Duchess wrath, while smilingly tippity tapping on his computer annoucned an $800.00 decrease in our premium. Nice work Duchess! After all she proudly and demurely announced, "I been with this company for 52 years." . . . definitely recommend by the Duchess Oh! And 5 stars to Carlos!

    I would like to recognize Denise at AAA in Menlo Park for providing exceptional customer service…read more She was professional, knowledgeable, and extremely helpful throughout the entire process. Denise took the time to thoroughly explain my policy and answer all of my questions, making sure I fully understood my coverage. Her attention to detail and willingness to help made a great impression. This level of customer service is exactly why I continue to recommend AAA in Menlo Park to family, friends, and anyone looking for a reliable insurance provider. Thank you, Denise, for your outstanding service!

    Hector Perez - notaries - Updated September 2026

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