I brought in two customer-owned compressed gas cylinders for hydrotesting and recertification. Hedrick's folks said they were pretty busy but accepted my cylinders and promised they would have them done by the end of the day, which they did. In addition, the retesting costs were reasonable ($20 for 150 CU FT & $15 for 50 CU FT). Special thanks to John (tank tester), Monica (admin) and the young man at the counter whose name I didn't get but is destined to be a psychology major at BYU in the near future. Tips if you're interested in bring your own cylinders for testing: 1. Hedrick typically tests every Wednesday but because the test in batches based on test pressure and cylinder size, you need to get them there as early as possible or you might have to wait until the following week. 2. Hedrick personnel recommend you bring such cylinders to them by COB on Tuesday so they can be batch tested on Wednesday. 3. If they have a lot of cylinders to test (such as their own for customer orders), it may take a week or two for them to get to outside customer cylinders. 4. Make sure your cylinders are empty prior to bringing them in, especially if they contain a flammable gas. (I didn't verify they accept such gases, so call first.) 5. Consider attaching a waterproof tag to the cylinder so that it is clear to whom it belongs. We did not (because we originally thought we were going to wait there) but had no problem getting ours back. 6. Always carry cylinders in an open truck bed in case of a leak since pressurized gas is an asphyxiant (displaces oxygen) even if inert. read more

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Unprofessional and significant lack of customer service. I called and sent an email last week to speak to a supervisor after a disturbing and very odd call with one of their technicians who screamed at me and showed up unannounced at our place of business without permission and no one called me back to acknowledge my message. I do not recommend. read more

This place doesn't even deserve a one star review for the way they handed an unprofessional situation, I called to get a quote on my lockout for my vehicle and was given a rude and disrespectful technician, the way he went about asking me about the situation and context of the car was highly disrespectful I then called the office or the number of the company hoping they could help me with this situation but it clearly wasn't important enough to them or wasn't severe enough to implement any kind of action or way of us being able to work something out. Highly recommend taking your money and time elsewhere where technicians aren't complete dicks and are actually trying to do their job correctly. read more

We called and scheduled an appointment when our previous provider didn't show up for our yearly extinguisher service. They were on time, friendly, efficient and reasonably priced. SO APPRECIATED their service today! Moving forward we will be calling Hedrick. And thank you Nate Cruz for your friendly, professional and courteous service. read more

When you're a new customer, they are great working with you. Once you wanna stop service with them. Forget it they want to see proof that you are no longer working for that company or proof that you sold the business and no longer own it. A good company would just let you move on and be satisfied that you were their customer for a while. Don't put yourself through a headache rent elsewhere. read more

I called Hedrick Fire Protection on Saturday for an emergency repair - I had an accident in my home whereby the fire sprinkler was broken and flooded my home. Hedrick was available same day for the repair and provided me with a window of arrival between 12-5 and arrived within the first hour. They estimated the repair cost over the phone and the finalized cost was within the estimate. No hidden cost of gimmicks. I spoke with Bob on the phone who not only was transparent but professional, and Adam my technician was very polite, professional and understanding of the situation. Adam completed the repair, remained on site allowing the repair to dry and pressurized the system to ensure no leaks were present after the repair. Payment was made to their office after the repair. Adam simply called into the office and Monica took payment over the phone who also happened to be courteous. All in all, very professional company, with great communication and availability during the most critical times! This is what I call icing on the cake. Thank You for being available to our community and helping my family, we appreciate all of you. read more

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Great honest and quality service! Quick and attentive customer service! My service guy John was very helpful and friendly. I would definitely recommend this place. read more

Hedrick is very good at making the appointment, and getting the tech out at our church for the work. However, I spend way too much time trying to get them to upload their report for the LBFD to review. To date, I have made 8 calls to get the report uploaded and at this point, I just got a penalty assessed because of them not getting the report up in a timely manner. I do not consider 11 business days post inspection to be in a timely manner. Furthermore, this was not a unique instance, the last time we engaged Hedrick, I had to make numerous calls to get the information so I could email it to the LBFD. I disagree that the review contains false information based on my two different interactions with Hedrick. read more

Made an appointment quickly. Trevor arrived on time with a smile. He was pleasant and professional and explained why my extinguisher was indicating that it needed to be serviced, even though I didn't remember ever using it. He showed me that it had, in fact, discharged something at some time, probably accidently. He completed the refill and recharge of my extinguisher while I walked my dog. Highly recommend. read more

100% completely impressed with Hendrick Fire Protection Service. Called them the other day to service some equipment at my place of employment, and I received excellent customer service over the phone and in person. Adam performed the service required, and he was friendly, knowledgeable, and answered all of my questions. Definitely A+ service! read more

I am their current customer. I signed the contract and pay 10% deposit. This company even was referred by my friends. Before we signed the contract everything seems normal. BUT after you signed, there no any update. No response. No any plan. I understand it is holiday season. But it is almost a month and made me very frustrated. They refused to communicate at all. The Owner Robert said will update on Monday. But there no any word. Will keep updated. Maybe their family have some emergency. read more

Hedrick Fire Protection - Fire Protection Services Near Me - Chino, California

5-year Fire Sprinkler Inspections are usually a pain but I'm very glad I used Hedrick Fire Protection because they do amazing work. Their prices were better than other the companies I quoted and their service was fantastic. The technician Rob is very knowledgeable and will make sure your building will get into compliance if corrections are necessary. They are very organized and professional. I also worked with Diane and Monica and they went above and beyond to make sure e everything got handled in a timely manner. Highly recommended! read more

2 stars for remembering to come out for our 2 extinguishers annually. Otherwise, find someone else. Mr. Terrill was not only unprofessional, he always wanted to hang out and chit chat, mentioning many time how he was going to come to work for us. My wife was most uncomfortable when he came in to service our extinguishers and I was not there. The office apparently didn't care that we cancelled our service. Very apathetic company. read more

I own a business, so honesty and dependability are important things to me. I received both with Hedrick fire. They quoted me a price, even though it didn't work out perfectly for them. They stuck to that price. A lot of businesses would have not honored what they said. That tells you a lot about the integrity of this company. I highly recommend them. read more

We entrust our fire standards and protection with Hedrick Fire Protection. The circumstances for us as a company were complicated with some confusion they were lost, or misplaced, however Hedricks Fire Protection delivered no matter what happened. Thank you to Joe and Robert (based out of Chino) for your integrity and make it happen to refill and deliver our large d-classics several months later. Best customer service and solutions to all issues came from you! read more

This company is so kind & VERY knowledgeable!! They call right back & get someone out to you asap You are in great hands w/ this co & will always call on them for any future fire services for my home & business. They service Orange Co. & LA areas. Quality & Professional = great protection & done the right way! Thank You for your help & timely assistance read more

Very unprofessional and unethical. We had our sprinkler test done. All was good but they didn't issue the certification as they wanted me to pay for a hose out of the fire riser room even though the City doesn't require it. This can't be a code requirement or change either as the building is only 3 year old. When posed with this question which is backed by the GC who built the building, there was no straight/prompt answer by Hedrick. Very unprofessional people read more

Hedrick Fire quickly and efficiently recharged two fire extinguishers in our vehicles. Jenny at the front desk called Richard up, and he quickly came out and recharged right away, our two extinguishers at a very fair price...The Hedrick building is a little hard to locate--they are located in a gray building on Central Ave, right next to the railroad tracks in downtown Chino. Great service and great prices! read more

Really disappointed!! This company is just untrustworthy. I recently get a business and the previous tenant had and unfinished job with this guys, he had paid a few hundred dollars for the job, I call them and splaying the situation and the secretary told me that somebody will contact me regarding the job.. That never happened instead I get a new estimate or contract and the previous deposit just disappear. Not really appreciate at least I was spec ting someone to tell the situation.. really disappointed. I will never do business with this kind of people. Sorry.. read more

I would have much rather wanted to give Hedrick Fire Protection a 5 star review, but the fact that they are very unresponsive, not organized, and holding reports for sprinkler tests until they get paid, and even then, they didn't even track if they had gotten paid so here we are, waiting on the report and Diane? needs to makes sure the payment gets posted to their account and they will "check on the report". I can honestly say that I will never use this company again. read more

Those guys provided great service for us with quick response and reasonable price. The technician Nate is very courtesy and professional. I would highly recommend this business! read more

Two great guys started the company. I guess I was their first customer. unfortunately they seem to have lost their business ethic and integrity. They're pulling the old trick, bait and switch. That's very unfortunate. I truly feel sorry for them. read more

I was lucky enough to find Hendricks Fire Protection so close to where I work. I needed to Hydro Test my carbon fiber paintball tanks by the end of the week. Most of the places I found online were out of state, and the ones I've found nearby were expensive or sent their tanks out anyways (which took too long). But things were different with Hendricks... They are family owned, they offered great prices ($15/tank) and do all of their testing in-house. They didn't charge their customers to remove the regulators. They also have a drop off option. So I dropped off the tanks within 5 minutes during my lunch break, and went back 3 days later to pick them up. It was quick and easy. I didn't have to go through the hassle of shipping the tanks out of state or tried removing the regulators on my own. Plus, their staff did a great job and were super friendly. They also service Fire Hydrants, Extinguishers, Alarms, and Sprinklers. read more

I should have written this last year but I forgot. I called this company out twice, the first time they send the tech Keith T to service my fire extinguishers. Keith came out, very friendly, he visually looks over the fire extinguishers, cuts off the old tag and puts on a new one. He did that with every one of the extinguishers I had. I asked him is that all that needs to be done, yes, I check the date code and make sure they are good. I didn't think nothing of it since I don't know if that was correct or not. He comes out the second year, does the same thing, sells me a new extinguisher since the other was out of date. Cuts off tags, and puts the green Hedrick 2020 one. I told him I was in the wrong line of business, charge someone $35.00 (the year before it was $25) to simply cut the tags off and put new ones on is insane! I called the office and talked to the lady who answered (I can't remember her name now), she said that is NOT what the technician is supposed to do, he's supposed to pull them apart and thoroughly check them out. She said the owner was out of town but would call me on Monday. No call ever came in. I can only imagine how many other businesses in town, or any towns he services, that this same tech does this to, just so he can get back home. I think back wondering if I really needed to use any of the extinguishers, I don't know if they'd work or not. Over $200 bill and all I got out of it was a new fire extinguisher, and 4 new plastic tags to show I had someone look at them. read more

I've used Hedrick fire protection for a few years now and was always happy with the service and prices. I called them to have them come fix my ansul system. They said someone would get back to me to give me a quote. I waited a week and no response. So I called back told them no one ever contacted me. She took all of my info again and said someone would contact me. It's been 5 weeks now and I haven't been contacted yet. read more

I called to have someone give me a quote for a 5 year sprinkler inspection. I got the estimate and asked what the protocol for the inspection was in case my building tenants or myself had to move things around in our warehouse space or halt operations temporarily. The Hedricks rep said that she would forward my email to a tech who would tell me what the inspection entails. No response. I resent the email. No response. read more

Can't believe they have any good reviews worst and unresponsive bad customer service especially office manager Monica Hedrick we hire this company to conduct 5year sprinkler test in our commercial property we found out after 6 month they were defect and repair issue the company has to notify customer with any defects immediately once inspection is done. try to give customer opportunity to fix the problem but they were so inconsiderate to notify us and office manager hang up the phone on your face and giving you lecture about how they should be treated mannerly way after all negative mistake rather then apologize I defiantly agreed with Veronica D review same situation occurred to us and guess what our company is the one liable to getting penalty from Fire Marshall not being able to compliance with repairs issues since we were never acknowledge about any fire sprinkler defects. They put us in hostage not issuing us the proper report after getting the payment lack of communication try to rip us off for extremely high cost repair estimate rude and unprofessional customer service and lack of workmanship this company is unacceptable they are so many good honest companies you really can trust but surly this is not the one they will mark up unnecessary high cost for any repairs to make profit. Please check reviews beforehand to hire this company it is waste of money take you business where they really appreciate customer... read more

Be sure to ask the cost of your fire extinguisher service before they do it. They doubled the price to service mine this year. Could have bought a new one for less. read more

I think this is long overdue! Hendricks Fire protection is awesome! They made my job so much easier. The fire department came out and told us we needed fire extinguishers so we needed someone out there fast to install cases and extinguishers on a building I manage, they went out that same day I called them! They were really nice and easy to work with and very reasonable on price. I love it! See you guys next year for inspection guys! Thanks so much !! read more

Its very important for every one to know how extremely professional Hedrick Fire Protection personal is. Back in Sept. 2015 my husband and I where trying to contract a licensed specialist to replace our fire sprinkler in our garage from the early 1980's. We had no luck with others which are not many in our community. The minute I placed the call to them, they came out and replaced a very out dated fire sprinkler head. The representative took the time to explain to us what needed to be done and finished in a timely manner. Thank you!, Mr. Steven Melo from The Lyoness Group who referred us to Hedrick Fire Protection. Job well done! read more

I am so glad I found Hedrick. I run a business and am required by the local fire dept. to have my fire extinguisher charged and re-certified annually. Hedrick came right out the same day.. The tech was on time. Price was very fair. I highly recommend them. I had a bad experience with a competitor of theirs last year who charged me over double what Hedrick charges. read more

My office called yesterday 9/9/19 to schedule Fire extinguisher service as we do every year, Marcus called us this morning 9/10/19 to set something up. He said he would be in in 30-40 minutes. He showed up in Five minutes, It took him maybe 3 minutes to look at our fire extinguisher which is not the problem, The problem is this guys classless attitude. 5 minutes after he got to my office he wrote out a invoice which is fine, he handed it to me and I said ok well the doctor is finishing up with a patient (hense why we stated to come in in 30-40 minutes) He Said "ITS COD MAM" I said ok that is fine you are welcome to take a seat in our reception area. He says "No YOU NEED TO GO GET HIM" My patients in my waiting area were appalled and commented after he left on how rude and impatient this guy was. As the doctor walked out of the exam room Marcus Blurted There he is get him. I could not believe how unprofessional this guy was. I interrupted my doctor to write the woppin $25 dollar check to get him the heck out of my office. You guys might need to start looking at who you are sending to your customers. I manage this office and deal with vendors daily and have never dealt with such trash. One of my assistants just informed me also that this same guy came in about 4 months ago to see if we needed service and was just as rude. Take us off of your list and never send this guy to our office again. read more

Hendrick Fire is one of the most poorly run companies that I have had the dishonor to do business with. They will leave you waiting for weeks without any notice, and have to be reminded constantly just to send you a quote. I will never be using Hendrick again for my company and I recommend you save the headache as well. read more

Excellent technician! They sent Robert he did a very good and detailed job. They checked my system found all deficiencies and came up with reasonable solutions and reasonable prices. Richard is a great problem solver and Diane is a good go to person. read more

Great place. I've gotten hydros on steel scuba dive tanks, carbon fiber wrapped paintball tanks and scuba tanks for refill station. The prices are awesome and everyone I've dealt with have been great. Def, Def, DEFINITELY call these guys up for anything you need!! read more