It is not often, in fact very seldom, that I am so very impressed with a company's customer service. I was looking to re-evaluate my insurance needs and found the Heidi Washburn - State Farm Insurance agency on a google search. It has proven to be one of the best searches I have ever done. From the time I walked in the door, through all the questions, quotes, and interaction I felt like I was being treated like the most important person in Windsor, CO during that time. Wow - what an awesome experience. Heidi is very personable, caring, friendly, and wants to do all she can to make sure she finds the best rates on auto and home insurance. She's the owner - and one might expect that she be very kind, but it gets even better! Her daughter Lexi is an agent and after my initial consultation with Heidi, Lexi handled everything from there. It seems obvious to me that this kindness and enthusiasm is a "family tradition." Lexi took the precious time needed to make sure all questions were answered, and NEVER did I feel like I was being rushed. Alexis, the smiling, very friendly person behind the monitors and desk is just waiting to greet you with a big smile and once again -- enthusiasm. These three individuals with their terrific personalities are what is missing in the world today! The company that has this much care and commitment to others and their own company will always be successful. I am counting my blessings that I came to this agency. Thank you, Heidi, Lexi, and Alexis, for making me feel like the most important client you have ever had. I truly feel that I am now associated with a very "good neighbor." It is my hope that your agency will grow and prosper, and I truly believe it will. Thank you! I highly recommend the Heidi Washburn agency to anyone and everyone who is looking for the best rates possible on insurance and are treated like an important person -- not a number or a quota. read more

I'm a first time home buyer and the ins and outs of all the paperwork are overwhelming to say the least. I was most fortunate to have found and honest hard working group lead by Heidi Washburn here in Windsor. For the past few days they, the team at Heidi Washburn's State Farm Insurance, concord what can only be described as hiking all of this beautiful states 14ers with the greatest of ease. During my refinance I over looked the new loan number being not correct or something like that, and my initial homeowner's payment had been lost in the outer space of the mortgage payment world. I was teetering on the edge losing my insurance which as we all know would have been contractually catastrophic. After two days of being put on hold and being passed off to voice mail repeatedly, Heidi's team prevailed, with persistence and graceful force my payment was located and accounted for. This display of hard work only come from a team that cares and always wants to do better. I whole heartedly would recommend this group to friends and family, or anyone looking for an honest hard working team just trying to get all the T's crossed and I's dotted with the most incredible poise and professionalism. I want to thank Heidi and her team, you have done a fabulous job, and I look forward to doing business with you many more time in the future, thank you. read more

Just switched over to Heidi Washburn, she scheduled a meeting with me and went over all of my policies and I ended up with more coverage where I needed it, less where I didn't and I saved money at the same time. I really appreciated the time and effort that she put into saving me money and having me properly covered with the best policies for my needs. read more

Heidi, is an honest dependable agent. Every call / question never goes unanswered. We are happy to have met her as she has taken our insurance to the best possible level with affordability. When she was not able to respond (the one time) she made sure one of her team members was up to speed on my account. Would recommend with out a doubt. read more

Extremely dedicated,passion & great follow up on claims.I been with other state agents.. Heidi's team has made a difference for my wife & I. I rarely give feedback or reviews. I HIGHLY recommend Heidi Washhburn.. At least meet with her. What do you have to loose. read more

Heidi's office did a great job accommodating my mother with her life policy, a well as quoting and offering savings on her auto insurance. Very helpful staff. Thank you team, Kathy A read more