Alexis Chadbourne's stellar customer service had me convinced to switch to this agency even before…read moreshe told me that she was going to save me nearly three hundred dollars on my home in auto policies, and with better coverage too. Alexis was so patient answering all of my questions, helping me understand policy options, was respectful and treated me like I have value as a customer. I was referred to this agency by two other happy customers and now I can see why. Five stars for customer service and cost savings!

Great customer service Great team..they did an amazing job on everything. Returns calls…read moreimmediately. On point

Original post: I had been a loyal State Farm customer for about 30 years. Unfortunately, I just…read morehad to cancel all of my policies with them. This past year has been a nightmare dealing with Kaan's office. They made two policy errors that have taken significant effort to try to resolve and one of the errors is ongoing. Up until March, I owned two homes. We built a large detached garage/workshop for one of them. When I called to add coverage for the garage (late Jan), they mistakenly added the coverage to the wrong property. Because it takes so long to get written confirmation of policy changes and their website lags significantly behind, I did not receive written notification of the error for almost a month. When I called to correct the error in early March, they told me it would be fixed. Now, almost 3 months later I am still dealing with the error and being charged for it. I am very concerned the bill will go to collections and impact my credit score. The second error involved windshield glass coverage. I called to add uninsured motorist coverage to both of our cars. While on the phone they sold me on adding windshield coverage, so I agreed to add to both cars. They ended up only adding the windshield coverage to one. Of course it was the uncovered car that ended up with windshield damage and when I called to get it fixed I found out it wasn't actually covered. Please DEMAND immediate written confirmation of any changes you make by phone with their office staff and review your policies VERY carefully. I will also say, I experienced dramatic rate increases over the last few years despite making no claims. I know the industry is hurting, but when I started shopping around because of their poor service, I found out that they were overcharging me, especially for my umbrella coverage. If they don't correct the erroneous bill, I will be making a report to DORA. At this point it is ridiculous that I am still dealing with an error they made 3 months ago. Update: This office is a mess. After 2 months of thinking this billing issue had been fully resolved, I get a mailed bill on July 7th for the policy with the error. However, when I log in to State Farm online it doesn't show any bills due. I called the office and the person who told me she was tracking the problem is no longer with the office and the person I spoke with couldn't even tell me what the bill was for. Kaan never bothered to reach out to me directly, he just had his staff offer a 'sit down'. Be warned. If they screw up your policy, don't expect resolution.

Tim S. was very helpful with setting up new home and auto insurance policies. The quotes I…read morereceived from State Farm had lower premiums with better coverage.

Ryan, Jackie, and the entire Fort Collins Insurance group are absolutely wonderful! Ryan and his…read moreteam made it extremely easy for my wife and I to switch our insurance while we moved from our townhome into a new house, helped us get renters insurance for a short period of time while we were in the transition, and saved me a bunch on my car insurance. When it comes to stuff like this, the less I have to be involved, the better, and Fort Collins Insurance made this unbelievably easy. If I could give them 10 stars, I would.

Great affordable service. Need I say more???? I will!!! The staff are knowledgeable, friendly and…read morego out of their way to ensure I get exactly what I need for coverage.

After decades suffering with non-service of the Mike Bagley agent in Berthoud, What a revelation…read morethat the Sharon Younie agency in Loveland actually will take care of things and offer help when needed. Both Cindy and Rob have been so helpful. After being told By MIke Bagley that would absolutely offer no help with Drive Safe & save problems, Rob took care of things on the spot. Emails and calls are returned prompty without fail. The agent in Mead carried over the employees from Mike Bagley and the same problems came with them, or it was already that way there before. So I thought all State farm agents must be under the same instruction from State farm to offer terrible service. But the Sharon Younie agent is the total opposite.

As soon as I walked in, I was greeted with a wonderful smile by, Rob Kelly. Rob made my policy…read morestate transfer absolutely easy. We had a few great laughs and it was a great experience overall. I'm very glad I chose this office to do business with. Looking forward to future business interactions.

Christina is great! She answers all the questions you need answers too. She also helps you anyway…read morepossible to get you the best setup for your liking!

My husband and I just recently got married and were looking for new auto insurance. Christy was…read moreabsolutely amazing and made purchasing our insurance so easy. She was quick to provide quotes and really listened to what was going on in our lives and all the big changes to make sure we had all the coverage we needed. She helped explain all the details of our policies and how the coverages work so I knew exactly what we were getting. She got us every discount she could and we were able to get more coverage and save over $300/year!

Ben and his team have been incredible. They take care of all of our needs and are always quick to…read moreoffer new solutions to any problems. Ben has also managed our retirement accounts admirably, showing us an incredible gain in just 5 months. In addition, they are very welcoming and friendly. I couldn't recommend them more.

Customer service had been good but since the COVID and when staff is working remotely this location…read moreis subpar. I have been trying to adjust my auto rates for the last two weeks and I keep getting the run around. The last time I was transferred to JP as my typical guy was out of the office. After 15 minutes on the phone JP said his computer crashed and asked if he could call me back in 3 to 4 minutes. 24 hours later I'm still waiting for a return call. I will be looking elsewhere as this location seems to have taken a dive. Update - Even after I called another local agent and he relayed to them I would be leaving I still have not heard back from Ben Parsons. I called Statefarm directly and in 15 minutes accomplished what I had tried to do with this office for the last two weeks. Needlessly saying I took my business elsewhere as this place shutdown for service. It's not hard to return phone calls or at least keep pace with other Statefarm agents

While Heidi was unable to help with me was my insurance needs I found her to be personable and…read moreknowledgeable about the insurance industry. She was extremely generous with her time and helped me to understand the components of insurance I needed in my particular situation. I would definitely recommend her for your insurance needs.

Heidi helped me set up a policy for my new small business and I can't believe how easy it was! She…read morewas quick to find the best option for my specific needs and made sure I fully understood all of the coverages. On top of that she is a wonderful person. Highly recommend!

Amy has been so kind and so helpful! She has been fair and full of great ideas to help us. She…read morewants her clients to do well and she wants to protect and help them. I love that she goes out of her way and is passionate about her work. We will hire her again!

Amy is fantastic and very helpful on saving me money wherever possible. Her fees are very…read morereasonable. I will definitely be back next year. Thank you