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Heidi's Paleteria

5.0 (1 review)
Closed 11:00 am - 9:00 pm

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6 months ago

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Betty's Ice Cream - The order window.

Betty's Ice Cream

4.4(23 reviews)
2.2 miMarquette Park, Chicago Lawn
$

Great mom and pop ice cream parlor serving soft serve ice cream on the southwest side for years…read more I've been coming here with my girlfriend when we have a taste for ice cream in the spring/summer time as it only operates seasonally. Its own and run by an elderly mexican couple that are very nice. They do not offer any seating and you have to place your order thru a small window. It's also a cash only establishment.

My boyfriend and I arrived around 8:30 p.m. and patiently waited in line for over two hours. At…read more10:38 p.m., we were finally next to order when the staff had the customer in front of us tell us they were closed and that they would be the last order taken. There were also about 15 people behind us who had been waiting just as patiently. We understand that the employees appeared to be elderly, and we appreciate anyone who is willing to work. However, it's clear they need more staffing or better organization to handle the demand. Waiting over two hours only to be turned away right before our turn was incredibly unfair and unprofessional. What made the experience even more disappointing was the lack of communication. There was no apology or announcement to everyone waiting in line. Instead, the customer in front of us was asked to tell us that we could "come back tomorrow at 10 a.m." if we wanted. After investing two hours of our evening, that was frustrating and dismissive. As we were leaving, we noticed the people behind us were also upset and questioning the staff at the window. Rather than addressing the situation, the staff turned off the lights and closed the metal gate, leaving everyone outside without any explanation. It's unfortunate because we were looking forward to trying the ice cream after awaiting their opening this year, but the poor organization and lack of respect for customers' time completely overshadowed the experience. We will no longer be returning.

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Betty's Ice Cream - The owners...they said they were going 2 retire 11 years ago...still doing it!!!

The owners...they said they were going 2 retire 11 years ago...still doing it!!!

Betty's Ice Cream - People complaining at the window with the lights shut off.

People complaining at the window with the lights shut off.

Betty's Ice Cream - The signage.

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The signage.

Glacier Yogurt - False hours of operation as they were closed already at 8:30 on a Saturday night

Glacier Yogurt

2.1(12 reviews)
1.2 miGarfield Ridge
$$

Was just here on 8/3/19, a Saturday night at about 8:30 pm. My kids were excited to see a "froyo"…read moreshop at the airport, but then quickly became very disappointed as when we tried to order, a very rude employee said "We are closed". I pointed out to her that their sign says they are open till 9 and it was only 8:35, and rather than apologizing for closing early, or giving a decent explanation for the early close, she snapped back "I need time to clean the machines" with attitude in her voice. I am not sure whether the manager or owner allows their employees to close early, but as a business owner myself, I would be pretty upset at my employees if they were closing early on a busy Saturday night. We were not the only ones turned away, as they turned away at least two other families right after we were leaving. Additionally, if the owner or manager is aware they are closing early and gives them permission to close early on busy Saturday nights, then maybe you should change the sign to state you close at "8:30" as customers expect the store to be open till 9, when the sign states it's open till 9. And lastly, give your employees some customer service training. They clearly did not want to be there and looked like they were miserable to be working there, which was also probably why they were closing early.

Vanilla frozen yogurt was surprisingly good here, came with vanilla bean specks and decently thick…read moretexture. Kids loved it, and I thought it was way better than your standard airport vanilla froyo. The raspberry flavor (not a regular flavor) was just ok. Very happy to find this place before our Southwest flight, there was no line and service was quick.

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Glacier Yogurt
Glacier Yogurt - Closed at 8:30 on a Saturday night by employees even though posted hours state open till 9

Closed at 8:30 on a Saturday night by employees even though posted hours state open till 9

Glacier Yogurt

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Heidi's Paleteria - icecream - Updated July 2026

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