Not open on Mondays, website is not accurate, closes at 1pm on open days not 2pm. We drove over…read moreonly to find the place is closed with no hours on the door.

Full disclosure: I neglected to pay my portion for a bill here for over 6 months. It was about 40…read morebucks. (My insurance covered the other 1200 or so.) I've got no excuse. I should have paid it timely. I procrastinated, and then forgot about it. Perhaps not surprisingly, this practice's method of handling a situation like that is to send you the bill one last time with a nasty gram on pink paper attached that says, in effect, "Hey deadbeat, we're referring you to our collection agency, never come back here again, because we don't treat deadbeats who don't pay their bill". Ok, I guess. I have no particular complaints about the actual medical care we've received here, but I have no particular praise for it either. They seem keenly aware that if you need any walk-in type care they are the only game in town. They are quick to try to send you to the Emergency room at the hospital. The attitude that pervades the staff is definitely one of bitter resignation that they are destined to have the horrible misfortune of having to deal with all of the crappy rude sick people who come in expecting medical care, "how dare they, can't they see how overwhelmed we are already!?" And then to add insult to injury, there are the assholes like me who can't even pay them their damn 40 bucks... It must be hard. Poor things.

We were on vacation with a sick 2-year old daughter. Our pediatrician at home (who we had called…read moreperiodically) finally asked that we take our daughter into an acute/urgent care center to be looked at. For a variety of reasons, we chose to go to the local hospital (Incline Village Community Hospital -- separate review to come). It was at the hospital that we met Dr. Higgins. This review is less about Dr. Higgins' competence with the subject of out visit (it was excellent) and more about how she treated us and our daughter. First, Dr. Higgins was extremely slow and gentle with our daughter. During her very through examination of our 2-year old (which involved lots of abdominal probing), our 2-year old never backed away or cried. Dr. Higgins found us in the exam room with our daughter on my shoulder and rather than force my daughter to move to the exam table, Dr. Higgins conducted as much of the exam as possible with our daughter on my shoulder. Most importantly, however, Dr. Higgins constantly told my daughter WHAT she was about to do and then waited until that statement registered with my daughter -- it was almost like D. Higgins was "asking permission" from my daughter for each poke and prod. Next, and equally important, was how Dr. Higgins treated my wife and me. First, some background to give context to this part of this review. My family is -- well -- not mainstream. Our daughter was a midwife assisted home-birth and has not been subjected to the full-array of immunizations. In addition, in a recent doctor's visit for ear pain (with a doctor that was substituting for our normal pediatrician), antibiotics were prescribed for what this stand-in doctor said "might" be an ear infection -- we never administered those antibiotics (and the pain disappeared the next day -- antibiotics weren't needed). As you can tell, my wife and I do not blindly follow traditional western medicine and thus, needless to say, we are a "challenge" to traditional western medical professionals. Nevertheless, Dr. Higgins took each "nonstandard answer" with grace and equanimity. Please understand that my wife and I are NOT used to mainstream doctors reacting with anything other than condescension and judgment. In stark contrast, Dr. Higgins was wonderful with us -- clearly working outside her comfort zone and expanding her exam to include lots of possibilities that are typically ruled out in fully immunized kids. Second, my wife and I are -- some would say -- over-educated. And as a result, we ask LOTS of quesions. Dr. Higgins seemed not just tolerant of the questions but genuinely pleased that we were so interested in each minute detail of the possible medical problems, their diagnostic indicators / counter-indicators, treatments, and risks. I could go on, but I'll leave this review here. Dr. Higgins gets 5 stars in our book.

Dr Higgins has been an absolute pleasure to work with. She is professional, efficient and kind and…read morecaring. She has helped us navigate through endless documentation for the FAA. Thank you spending unlimited amounts of time with us. We greatly appreciate you!! Receptionist, Lana has also been very helpful, professional and a sweetheart. From Captain Jim and his sidekick ‍

Dr Koch has been my Dr for over 15 years and she is compassionate warm and wonderful. My sister…read morewas in my care the last six months of her life and even though Dr Koch was not taking new patients she agreed to take care of her. Knowing It was hard for her to get out Dr Koch did make a house call! She is the best ever !

Hopeless on prescriptions! Claim workload to explain mistakes then do obtuse things like reducing…read morelong term 90 day prescriptions to 30 days no refills! Literally takes 2-3 weeks to get refills making 30 daYs useless. Totally fax reliant resulting in numerous scripts not being seen by drug sellers. 19th century office in 21st century world. The takeover by Tahoe Truckee hospital system has made things much worse. This system regards patients as dummies that should do whatever they command. Complaints not needed or acknowledged

I waited months, I got a swap and time off just to be seen. I was very excited, finally I'll find…read morehelp, I haven't been feeling well ect! She cancels the day of. I'm beyond upset at the moment. It took a lot of obstacles to get the day off.

This has to be the worst practice ever, the best part is I didn't even get inside the building…read morebefore being turned away. I had called two months in advance and made an appointment to be checked out by Emily Smith, she then calls me a week before my appointment and says Dr. Smith no longer wants to see you and says you need to find a new doctor IN THOSE EXACT WORDS. I then asked why? I wanted an answer she had no answer for me and said she couldn't discuss that and then hung up on me. I have never in my life felt so upset and out of place for nothing. I would not recommend anyone going here. Horrible staff and really rude doctor and staff. If you want answers you're better going somewhere else.

Did I just travel back in time to 1895? Wow! Is this a joke?!?! Sierra is one of a handful of…read moremedical practices in Incline Village. I just called to make an appointment as a new patient. I was told that prior to coming in, they would mail me a questionnaire/application of my medical history. Have these people never heard of a fax machine or e-mail, and wouldn't my old primary be the one who is able to release this information to another practicing doctor?!?! So say for instance I needed my prescriptions refilled (which I do) I would have to wait for an application in the mail before being able to schedule an appointment. Anytime I've been to a new Dr.'s office, I fill the paperwork out and hand it to them day of my appointment, you know like the normal way everyone else does it. Way to be in the dark ages Sierra, I will continue my search for a less ridiculous PCP.

Dr Dan was referred by a trusted friend. That is how I got a quick appointment. He is the number…read moreone Internist up here in Incline. Great Guy. Helpful staff. Yes they did want a medical history. It needed to be in my handwriting. I come from a medical family, so I feel I know a great Doc when I meet one.

Doctor says he wants to see me. Nurse calls with the same message but bull headed receptionist…read morewon't make the appointment!!! Horrible! Carson Tahoe is horrible!

BEWARE! I've been a loyal patient for more than 15 years but made the decision in November to…read morechange to a new practice and Carson Tahoe will not provide a copy of my patient file. I've made the request more than 3 months ago and agreed to pay for the copies but just keep getting told I'll get it "within days" for more than 2 months now. I've called the CEO office and still haven't received any action. Next step is a compliant with medical board.

Excellent, wide variety of quality care. Always same or next day of office or home visits. Highly…read morerecommend!

Wait time was nonexistent and everyone was very friendly. I…read morecalled this morning for an appointment which I was able to make for the same day at noon. The new patient paperwork was super easy and quick. I was called in right at my appointment time. I was in and out in 30 minutes! I saw Dr. Ronna she was very sweet and knowledgeable

They told me that they would not contact my doctor. I gave them no permission to do so but they did…read moreAnway . I don't even know how they found her. Now I am in trouble with my doctor! Lying company! Horrible! Dont use them please . It will only increase your depression! Thank you for hearing me and God bless

I went in because I was experiencing extreme nausea and dehydration. I felt sick at 7:30 am and had…read morean appointment at 8:20 am. The staff were incredibly kind, helpful, and experienced. I got an IV and it was quick with no issues. They are very efficient and I will definitely be going back in the future if I need an IV or any of the other services that they offer!

There is not a nicer medical facility on the planet!…read more Amazing people from being admitted (Brooke) to the nurse (David) to the incredible Dr Richard Herring... I have written few reviews in my life but my visit there tonight was so wonderful that it inspired me to share with others...

I did one of those things you hear about from other people (fell down stairs and broke my upper…read morehumerus near the shoulder. I am housesitting here for a friend and drove myself over to the ER. Everything that happened after that was so slick and easy. It's always tough when you are in pain and alone. They made it easy. They are a great staff and had me checked in and x-rayed in less than a half hours. I received great care from a very kind and caring staff. They followed up with a phone call the next day. Thanks so much! You are a wonderful staff for the wandering stranger.