Not open on Mondays, website is not accurate, closes at 1pm on open days not 2pm. We drove over…read moreonly to find the place is closed with no hours on the door.

Full disclosure: I neglected to pay my portion for a bill here for over 6 months. It was about 40…read morebucks. (My insurance covered the other 1200 or so.) I've got no excuse. I should have paid it timely. I procrastinated, and then forgot about it. Perhaps not surprisingly, this practice's method of handling a situation like that is to send you the bill one last time with a nasty gram on pink paper attached that says, in effect, "Hey deadbeat, we're referring you to our collection agency, never come back here again, because we don't treat deadbeats who don't pay their bill". Ok, I guess. I have no particular complaints about the actual medical care we've received here, but I have no particular praise for it either. They seem keenly aware that if you need any walk-in type care they are the only game in town. They are quick to try to send you to the Emergency room at the hospital. The attitude that pervades the staff is definitely one of bitter resignation that they are destined to have the horrible misfortune of having to deal with all of the crappy rude sick people who come in expecting medical care, "how dare they, can't they see how overwhelmed we are already!?" And then to add insult to injury, there are the assholes like me who can't even pay them their damn 40 bucks... It must be hard. Poor things.

Dr Koch has been my Dr for over 15 years and she is compassionate warm and wonderful. My sister…read morewas in my care the last six months of her life and even though Dr Koch was not taking new patients she agreed to take care of her. Knowing It was hard for her to get out Dr Koch did make a house call! She is the best ever !

Hopeless on prescriptions! Claim workload to explain mistakes then do obtuse things like reducing…read morelong term 90 day prescriptions to 30 days no refills! Literally takes 2-3 weeks to get refills making 30 daYs useless. Totally fax reliant resulting in numerous scripts not being seen by drug sellers. 19th century office in 21st century world. The takeover by Tahoe Truckee hospital system has made things much worse. This system regards patients as dummies that should do whatever they command. Complaints not needed or acknowledged

Terrible, uncaring physician who only cares about getting you in and out of the office so he can go…read moreskiing. I agree with the prior patient, Dr. Heilman WAS a caring doctor 20 years ago, but he is no longer the same person!

Dr. Heilman was our family doctor for over 10 years. He saw and cared for my mother who was ninety…read moredown to my to my grandchildren. In the beginning he was a warm and caring doctor but became very upset about reimbursement from Insurance companies telling me that seeing me as a patient was not worth it to him. We were hurt that after 10 years he had his PA tell us instead of himself that he would no longer be seeing our family. We miss the warm and caring doctor we first met when moving to Incline Village.

I waited months, I got a swap and time off just to be seen. I was very excited, finally I'll find…read morehelp, I haven't been feeling well ect! She cancels the day of. I'm beyond upset at the moment. It took a lot of obstacles to get the day off.

This has to be the worst practice ever, the best part is I didn't even get inside the building…read morebefore being turned away. I had called two months in advance and made an appointment to be checked out by Emily Smith, she then calls me a week before my appointment and says Dr. Smith no longer wants to see you and says you need to find a new doctor IN THOSE EXACT WORDS. I then asked why? I wanted an answer she had no answer for me and said she couldn't discuss that and then hung up on me. I have never in my life felt so upset and out of place for nothing. I would not recommend anyone going here. Horrible staff and really rude doctor and staff. If you want answers you're better going somewhere else.

Did I just travel back in time to 1895? Wow! Is this a joke?!?! Sierra is one of a handful of…read moremedical practices in Incline Village. I just called to make an appointment as a new patient. I was told that prior to coming in, they would mail me a questionnaire/application of my medical history. Have these people never heard of a fax machine or e-mail, and wouldn't my old primary be the one who is able to release this information to another practicing doctor?!?! So say for instance I needed my prescriptions refilled (which I do) I would have to wait for an application in the mail before being able to schedule an appointment. Anytime I've been to a new Dr.'s office, I fill the paperwork out and hand it to them day of my appointment, you know like the normal way everyone else does it. Way to be in the dark ages Sierra, I will continue my search for a less ridiculous PCP.

Dr Dan was referred by a trusted friend. That is how I got a quick appointment. He is the number…read moreone Internist up here in Incline. Great Guy. Helpful staff. Yes they did want a medical history. It needed to be in my handwriting. I come from a medical family, so I feel I know a great Doc when I meet one.

Doctor says he wants to see me. Nurse calls with the same message but bull headed receptionist…read morewon't make the appointment!!! Horrible! Carson Tahoe is horrible!

BEWARE! I've been a loyal patient for more than 15 years but made the decision in November to…read morechange to a new practice and Carson Tahoe will not provide a copy of my patient file. I've made the request more than 3 months ago and agreed to pay for the copies but just keep getting told I'll get it "within days" for more than 2 months now. I've called the CEO office and still haven't received any action. Next step is a compliant with medical board.

Excellent, wide variety of quality care. Always same or next day of office or home visits. Highly…read morerecommend!

Wait time was nonexistent and everyone was very friendly. I…read morecalled this morning for an appointment which I was able to make for the same day at noon. The new patient paperwork was super easy and quick. I was called in right at my appointment time. I was in and out in 30 minutes! I saw Dr. Ronna she was very sweet and knowledgeable

I went in because I was experiencing extreme nausea and dehydration. I felt sick at 7:30 am and had…read morean appointment at 8:20 am. The staff were incredibly kind, helpful, and experienced. I got an IV and it was quick with no issues. They are very efficient and I will definitely be going back in the future if I need an IV or any of the other services that they offer!

I had a transcendental experience here on Saturday. A little history: I have an extensive history…read moreof trauma, ptsd, ocd, depression, agoraphobia. My life has been stunted by my mental health challenges for a decade. I have done the traditional treatments of meds meds and more meds, therapy, EMDR, Rolfing, rebirthing, acupuncture, pretty much any treatment to get my life back. From the beginning consultations at Klearmind I experienced nothing besides extreme professionalism, empathy and a good explanation of the IV service. It's almost hard to put into words my experience with the IV treatment. I laughed. Hard. For the first time in years. I didn't have any pain for the afternoon. I was able to find my spirit again and my spirit found joy. If you have been stuck in your head, stuck in depression, you should definitely consider ketamine therapy. I got to be pain free, full of joy and laughter, out of the cycle of misery in my head. The treatment is worth every penny.

I should probably give 5 stars since he has literally saved my life. Only reason for 4 is that it…read moreis hard to get a call returned.He is a brilliant man and really cares about making a difference in people's lives one patient at a time. If you have any immune deficiency problems, chronic infection he is the man. I was sick for four years, had multiple surgeries, and an infection that became resistant to antibiotics. I saw doctors throughout San Diego, including infectious disease specialists, I had home health nurses with IV antibiotics and could not get out of bed. I was then referred to Stanford where I had another surgery with one of the top doctors. He helped but new we were missing something and sent me to Dr Peterson . I now am living a normal life. What do you say when someone saves your life and no one else can? He is the best of the best.

Dr Peterson is not an easy Dr to get an appt with and his nurse team is obviously overwhelmed with…read morethe number of patients they have to manage. But, if you get in and develop a relationship, Dr Peterson can help you, this man will change your life. He reminds me of a real life "House" and dug into my health issues with tests that no other "normal" "everyday" Doctor would ever take the time and patience and he found the root of my medical issue. If you just need an MD and are frustrated don't bother. If you need a real Doctor to help you when all the others just stick to routine, Dr Peterson is your man and worth the wait.