Terrible store; purchased a dress from them and had alterations done. After dealing with very rude staff through out the whole process, I picked up my dress alterations were not completed properly, they left two HOLES in my dress (which had been noticed prior to, and I had been assured they would be fixed). The dress was also sewn incorrectly causing the fabric to bunch. I tried emailing them privately to discuss the matter and they did not reply, I also tried leaving a google review which included photos but they had the review removed. Do not waste your time or money here, go literally anywhere else. read more

I used Heirlooms for my bridesmaids dress. From day one the staff were rude to me and grew increasingly incompetent. When you order your dress you have the option to pay for half of your dress or pay for the whole dress up front. I had no issue with paying for the dress up front but the lady processing the order responded to me by saying "You don't want to do that. You never know, financial situations might change." I found this to be very rude, judgemental, and unprofessional. Once my dress arrived it did not fit. It was far too tight. It was able to do up but I could barely move in it and it was clearly at least a size too small. I had not gained a single pound since they had measured me so it was clear they made a mistake in what size they ordered for me. Rather than being apologetic or owning up to their mistake they opted to take my measurements again so that they could blame me. When they realized my measurements hadn't changed they didn't do anything or take responsibility for their mistake. When it came time for my first fitting the seamstress "figured" that if she let out the dress the tiniest bit by removing my pockets it would fix the issue. Anyone could clearly see that the dress needed to be let out much more than that. This day they also re-took my measurements and were continuously confused as to why the dress doesn't fit since my measures did not change. One of the staff members showed me their sizing sheet and since I measured smaller on top but was in between on my hips they decided to order smaller. If they had just spoken to me I would have asked them to order bigger. Yet again they did not take responsibility for their mistake. When it came time to make the appointment for my second fitting, myself and the bride stood there as the staff member wrote down my appointment in the book. The other bridesmaids had their fitting a few days later and then wanted to book their next appointment for the same day as mine. They didn't even have my fitting appointment in their book. I had to call and re-book it and wouldn't have even known if the other bridesmaids didn't let me know. I have no idea how they no longer had my appointment in the book as I saw them write it down. So after having to make an extra trip, all the way from London no less, the dress was still too tight after the pocket removal so this is when it occurred to them that they needed to add an extra panel into the lining. So finally after they added the extra panel the dress fit. A couple of the staff asked why they did that and I explained to them that it was because they ordered the wrong size and the staff members didn't believe me. Finally, they did their pinning and measuring to take up the length and take in the busy the tiniest bit. The dress was slated to be ready the Wednesday before the wedding. As I was coming from out of town, I called the store to ask if I could come a little bit earlier than my scheduled appointment, especially since it was supposed to be a quick final fitting. I could barely even get a sentence out because the woman who answered the phone kept cutting me off. Anyways, they allowed me to come early for my final fitting. I put the dress on and it was still at least 2 inches too long - even though it was supposed to be ready and they had already measured for length. I asked the seamstress why it was so long and she responded with "I don't know." That was it - yet again no apology or acceptance of responsibility. I had to go and pick up my dress the day before the wedding and was charged an extra fee for the fabric they needed to use for the extra panel of the lining. I am completely disappointed in their customer service and in their tailoring staff, who clearly do not know how to correctly measure, size, order, and alter a dress. Like I said, to top it all off the staff were rude, arrogant and non-apologetic. If this is how they treat their clients I have no idea how they are still in business. I wish I could rate 0 stars. read more

I got my prom dress here, I found the service to be very friendly and accommodating! I loved the selection of dresses they had and one of the main ladies lyne was super helpful read more

Heirlooms Bridal Shoppe - My Ellie Wilde prom dress - Bridal Near Me - Dundas, Ontario

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We went to Heirlooms for my daughters wedding last fall. Long story short they ordered the maid of honour the wrong dress. They did manage to get another one in a month but its way to small when they did measurements. Its her ribcage that is the problem so gaining some weight or losing some weight wouldn't make a difference as its bone. The store refuses to pay for alterations yet wants us to drive there 19 days before the wedding to see what they can do. They have another dress but not the style we ordered. UNEXCUSABLE!!!! How a place does not stand behind their products is not worth going to, be warned now. A very unhappy customer to say the least read more

I unfortunately didn't have a very good experiance here. I had booked an appointment 2 weeks in advanced and showed up 10 mins early. I had to wait half an hour before a staff member helped me. It was crazy crazy busy. Once I finally got into a fitting room, my family was seated super far away from me. They had no dresses that were my size (14-16) so I had to walk past other groups of ppl to show my family the dresses the didn't even fit. I felt very uncomfortable walking past with a dress that was undone and too small. I didnt have a lot of help from the staff at all, and just felt treated like a no body compared to the other brides having fun with there family's and had lots of room and even a platform to stand on. I had to do everything myself. I left very disappointed and discouraged. read more

ABSOLUTELY AWFUL! We were so excited to try on bridesmaids dresses here cause it looked so lovely & beautiful but the girl who did our appointment was so rude & condescending ! We ending up purchasing our bridesmaid dresses here despite her horrible service! I was so happy with the one we had picked & was looking forward to it coming in... Once my dress came in & I went to pick it up it was the WRONG dress! The same girl who did our try on appointment told me it was my fault & I must not have communicated clearly which dress I wanted! She was again very rude & did NOTHING to help! When spending $350 on a dress I expect better service! I will never recommend this place & as far as I'm concerned management needs to really rethink who they hire! read more

I dropped in one afternoon with my maid of honor and my mom, we by chance stopped in they were very accommodating and super friendly. I came back a few months later with my mom & mother in law to be, I had booked the appointment in advance. They took their time with us, recommended different accessories and options. I found a perfect dress, it arrived quickly and alterations were perfect (plus done in store) I'm so pleased with the service they offer & would recommend it to all! read more

Heirlooms Bridal Shoppe - Bridal Near Me - Dundas, Ontario

The dresses at Heirlooms were beautiful but I had a horrible experience with the customer service. I arrived on time for my appointment and was told that everyone was busy so I had to wait for some time. This was annoying but not such a big deal. What was so upsetting, however, was the way that I was treated by the woman assisting me. I felt as though the woman helping me did not care about my opinions or tastes in dresses (to the point of initially refusing to write down the dress name of one for me to take home), continuously made comments about how the dresses I was trying on would not zip up (making me feel very self-conscious about my body!), made several comments about the "respectability" of one the dresses I was trying on (i.e., a reference to the amount of cleavage), and made me feel badly for asking the opinions of my friends. Overall, I cannot stress how upset I was during and after this appointment. Even though I liked several of the dresses, this experience was so aversive that I would not ever consider buying a dress from Heirlooms. I cannot comment on services provided from other salespeople or otherwise on services provided ar Heirlooms. read more

I went to Heirlooms a few weeks ago to look for a wedding dress, this was my first time trying on dresses so I made an appointment about 3 weeks before the day and I was so excited. I showed up 10 minutes early and the store was fairly busy so I waited till my appointment time and then asked how things work. The lady, Lyne greeted me (and ignored my mom & maid of honour beside me) and pointed me to my room and then said to find what I want to try on and head to the room, she was not very nice or professional at all. I found two dresses and then went to the room to start - she was no where in sight so my maid of honour came to help me get into the dress. The dress fell off of me so she called my mom over to help as well. Also, the lady made my mom sit on the other side of the store almost by the door because another brides family took over the area outside my room so I had to get through all of them before my mom could even see me, it was awkward and I felt like I kept interrupting that bride. When my mom saw how big the dress was on me she asked the lady for some clips, she rudely snapped at my mom and said "no I can see that she doesn't need clips" to the point where the other brides mom was like "uhm I think she does, we don't mind if you help her". At this point ive tried one 1 dress, I asked if I could try one on that was on the mannequin and she was yet again extremely rude about it, she aggressively pulled the dress off and handed it to me. When I got in it I was poked with pins as long as my pinky finger coming from both cups... After this I tried on one other dress and left. She did not help me once, did not ask me if I needed anything or if I wanted to try on veils or anything else. I was extremely discouraged even though I did find my dream dress there, the experience completely ruined the night. I wrote down the style of the dress, went to a store 20 minutes away and bought it there the same night where I was actually treated like a bride. The lady that helped me was Lyne, I did feel bad for her because she was helping 4 other brides so it is partly the managements fault as well but thats still no reason to be extremely rude. I would not recommend this store to anyone!!! read more

Heirlooms Bridal Shoppe - There was about 7 of these sticking into the dress :/ - Bridal Near Me - Dundas, Ontario

I am extremely disappointed with Heirlooms and their service. I am the maid of honour for my sisters wedding and came to heirlooms for my dress. Upon ordering they ordered me the wrong dress and didn't realize. Luckily i ordered months in advance and they put a rush on ordering me a new one and shipping it to me. When the second dress came in it was the right dress WRONG SIZE. IT IS AT LEAST 2 SIZES TO SMALL, it is to small in my ribs so loosing or gaining weight wouldn't change it. It is 19 days till my sisters wedding and I had contacted a local seamstress to fix THEIR MISTAKE. As well as upon calling they will not reimburse me for any alterations and want me to drive over an hour to their store to get the alterations done there, thats the only way they'll pay. 19 DAYS BEFORE THE WEDDING. Absolutely inexcusable, I dont know how they're trying to run a successful business and mess up not once but twice and then try to blame it on me? BE WARNED, to say the least. read more

I wish I had read the reviews!!! Stay away!!! I had a horrible experience here this morning. I wouldn't suggest anybody visit this shop. From the moment we got there (the doors were opened late so we had to wait outside for awhile) the sales associate made it very clear she had no interest in helping us, despite the appointment being pre booked. She wouldn't even introduce herself!! She never asked about budget (mine is very high), didn't help us pick a single dress (they don't carry the designers they claim to on their website), and was incompetent when it came to pinning/clipping the gowns I tried on so that we could have a chance at seeing how they would look should they have fit. She was completely uninterested and very rudely showed us the door after only 20 minutes and only 5 dresses (only tried on 4). She had absolutely nothing to say while I discussed the few dresses I tried on, except a defensive comment of "well that's what you said you wanted" when I explained a dress was to heavy for what I was looking for. To clarify a few things - we were very polite to her from beginning to end. She claimed she had the doors open on time so we said I'm sure, we must have just pushed them incorrectly! We reassured her it was alright when she had trouble explaining the layout of which dresses were where, and couldn't get the names of the designers right, cause hey, who cares about a name! Anyways, we were made to feel very uncomfortable and unwanted and being basically kicked out after 20 minutes when we had been nothing but sweet to her and ever so careful with the gowns was an absolute shock. If this review saves someone from as upsetting a morning as I just had then that's great. It was so horrible I left in tears and have decided to stop dress shoppingfor now. Happy dress hunting to the other brides out there! Ps... I have read several bad reviews describing the same lady who was supposed to be helping us - older with short grey hair and glasses. The bad reviews about her are so numerous, it's clear the owner does not care! Just adding that in case you had your heart set on coming here, make sure it's NOT with her! read more

Fit for a princess! Gorgeous location, beautiful decor, large selection of dresses and helpful employees. I had a very positive experience here. The natural light is amazing. I felt beautiful in every dress! The lady who does the alternations is professional and open to suggestions/concerns. I would highly recommend shopping here for your dress. read more

Terrible service and experience. I had booked an appointment in advance and was treated terribly from the moment we walked in by Mary Ann. She did not give any guidance or support, did not assist with finding gowns that I was looking for, did not even help me put the gown on. She was very unprofessional and rude and informed me that she knew none of the dresses I had would "fit my large hips". I have never experienced such body shaming before. This was my first appointment and sadly we left after 10 minutes in tears. If you're expecting an experience and service that is similar to what you see on Say Yes to the Dress you are better off going to David's Bridal, where I had an absolutely amazing experience. read more

I literally just downloaded this app to write this review because I was so appalled at the customer service. I've gone to quite a few stores to look for a bridal gown and with or without appt every other place was amazing. I actually had an appt at Heirlooms and was told to look around. After 20 minutes of looking around Irene was continuing to ignore me, finally another employee asked if I needed help I said yes my appt was supposed to start ten minutes ago, to which Irene replies I haven't pulled any dresses...at no bridal store was I told to pull my dresses and go help myself to a change room. She saw me standing at the counter after I finished looking around and ignored me for about 15 minutes until the other employee acknowledged me. My experience gets worse. I pulled about 5 gowns. After the first two Irene left me to go to what looked like paper work at the front. So I'm supposed to clamp these dresses up myself? So unprofessional I told my mom even if "the dress" was at Heirlooms I would NEVER buy from there. read more