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    Lucy's Boutique

    3.1 (14 reviews)
    Closed 10:00 am - 5:00 pm

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    Style Encore

    Style Encore

    (10 reviews)

    My first experience at this store will also be my last. I…read morebrought in 27 items to sell, and none of them were accepted. All of my items were in excellent condition and from well-known name brands. The manager told me they were declined because they had gone out of style. I find that difficult to believe, especially after looking around the store and seeing clothing that appeared to be older in style than the items I brought in. Based on what I observed, the explanation I was given did not seem consistent with the merchandise currently being sold. While that was disappointing, I understand that resale stores have their own buying criteria. The bigger issue was that when I got home, I realized my suede belt was missing. I called the store, and the employees said they would check thoroughly and speak with the manager, since she was the one who had gone through my items. One of the sales associates even asked the manager to call me, but she refused. When I eventually spoke with the manager, she denied ever seeing the belt with my jacket and skirt and simply said she was sorry, without offering any effort to investigate further or resolve the situation. I'm extremely disappointed--not only were none of my items accepted, but one of my belongings was lost, and the customer service afterward was very poor. Based on this experience, I won't be returning and cannot recommend this store.

    So bad I don't know where to begin. Not recommended for buying or selling. I have tried three times…read moreto sell very clean, excellent condition, fashionable items including designer, and they have literally rejected everything each time after making me wait 45 minutes. In that time I browse the store, and their stock is often worn, dirty, and in poor condition with odd pricing. A ripped canvas pouch is $11 while a leather coat with genuine fur trim is $30? And yet my brand name and designer items are rejected. I'm happy to tell anyone how bizarre this place has been, including the rude staff. Edit: they offered to buy one mint condition designer item for $150, which would have sold for $900 retail second-hand. I turned around and sold it to Oliver Jewelry the next day for $550. Seller beware!

    Second Chance

    Second Chance

    (2 reviews)

    Atrocious customer service. The owners are condescending, petty, and downright rude…read more After over a decade of shopping here, I will never ever set foot or spend a dime in there again as a result of going in with my child who was manhandled by one of the owners for giggling and dancing at seeing herself on "tv" (security camera monitor hanging above steps at entrance. I was in shock but touch my child again and you can be sure I will physically make you let go rather than use my words.

    I'd arranged by phone to bring clothing to this consignment store. I'd shopped there years ago, and…read morewe are downsizing. It's the first time I'd thought to take anything over there. On the phone, I was told to bring up to 15 items: "the best clothes you have for consignment." Now, I have some beautiful, expensive items that I'd worn just a few times before becoming seriously ill. I'd had 4 surgeries and many meds, which made me gain 2 sizes, and which I cannot seem to lose. So, I thought these clothes would be great for other women who are size 4 to 6 - designer pants, jackets, a dress and sweaters. When I arrived today, they barely said hello. Instead, two staff began pulling clothes out of the bag and talking about them without including me in the conversation. One walked off, and the other put some clothes aside, saying "we don't take office wear, and we don't take party clothes." (These pieces could variously be worn to a restaurant, a party, a corporate event, a premier, etc.) I pointed out that the pants she was actually holding were not office wear, but rather, with the detail down each side, were more for social outings. She said again that they don't take office or party wear. I suggested they tell people on the phone what they do accept, because I wasn't informed about what they don't look for. I said it would be better for people to know, and that I had other things I could have brought instead, if I'd known. She shrugged and said "Well, that's the way it is. Too bad." which I thought was incredibly impolite. If she'd said she was sorry, and that she wished I'd been informed on the phone, then all would have been fine with me. But she didn't, and so again I said I thought they needed to think about the fact that people need to have details of what kind of items they want. This woman shrugged again and smirked, and began stuffing all my things back in to my bag, saying "Just forget it, I'm not looking at anything." Now, I believe I had a right to suggest they let people know before they drag stuff all the way over there - I'd ironed everything and carefully folded it all, and this store wasted my time. They have no consideration for the people that bring things in. I will never go there again, but I feel I should warn folks about this place. They treat you like you're part of a conveyor belt, not like a fellow human being all all.

    Lucy's Boutique - bridal - Updated September 2026

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