Very disappointed with the customer service at Elkins Park Family Medicine. I called to schedule an…read moreappointment and was met with significant disrespect and a lack of professionalism. I've been experiencing increased symptoms associated with diabetes (to which I have both a maternal and paternal history of this diagnosis). I called to request bloodwork to rule out the condition. I spoke with two individuals--I was told they couldn't see me for 1-2 months, because time has to be open for "sick" patients. I wouldn't be requesting the appointment if I wasn't feeling sick. The woman then went on to say that I've only been there four times since 2018 (I'm not sure how that's relevant?). The reason, of course, is due to how difficult it is to get an appointment. As a result, I've generally gone to urgent care when I have a cold, etc., as I know I'll be seen in a reasonable amount of time. My PCP is Dr. Rosen, who I've only seen once (my first visit), every other time I've been with Dr. O'Brien. Both doctors are very kind. I am a Psychologist; regardless of how good I am, clients must be met with respect by the staff that is the first point of contact. They are a representation of your practice. I will now be changing my primary care physician. Highly recommend that office staff receive professional development in effective, compassionate communication.

It has been a struggle to find a good primary physician in the area that can take the lead with my…read moreteam of doctors, until a friend referred me to Dr. Rosen. I'm so glad that I decided to go to Dr Rosen's office the first time that I did. She is excellent at her job and has definitely exceeded my expectations as a primary care physician. Dr Rosen is also organized and professional. Her staff is friendly and efficient. And the space is clean, comfortable and convenient. I can't imagine anyone having negative experience.

I was happy to have gotten an appointment for first time patients and for a anual ck-up. I got…read morethere fine greeted fine. Once the MD came in I could feel a little chip on her shoulder she wasn't pleasant ,never smiled,she asked all her questions with her back towards me,I assumed she didn't like answers given,I ask for blood test which she had no problem with that,but in any time did she turn around to address me as a person to person conversation or doctor to patient to say the least. The last thing she said some one will be in to take your blood.Thats it!!!!!! No thank you for coming in ,have a good day,nothing!!!!!! Charyl Ovalle MD how dare you disrespect me,what makes you think you are better than me,one day I could save your life!!!!! get an MD in manners and respect and a little kindness goes a long way.

I have been going there for over twenty years and so has everyone in my family . They canceled my…read moredaughter's appointment for tomorrow so went to a different doctor For her flu shot a month ago . Now they are saying she can't go back to them. First we do not have an HMO so we can go were ever to get a Flu shot . So we did now they are saying we aren't a patient and canceled her appointment for tomorrow. We waited months for this appointment and I call there and they are like no we can't help you. We having been going to the same doctor an office for over 20 years and they go nope . So when she dies because they won't renew her prescriptions do we get to sue them for Malpractice. Do not go to them

I can highly recommend the service is provided at Abington Family Medicine. I've been with them a…read morenumber of years now and I thought it was about time that I reminded the community of how great they are. I was checked in by a young woman, Rasheeda Harris, who is polite and helpful and she also checked me out and helped me go back to get the Walmart bag I had left in the room ha ha ha. The doctors and the staff are always courteous and helpful. If you are looking for a new place to really receive the best care please consider this office.

For over four years I have received excellent care for leukemia at FCCC but have encountered…read moreunprofessionalism when trying to navigate to other departments. On a recent first visit to the Gastroenterology Dept, I parked in the East Lot for the first time and walked up the ramp to the main building only to find two elderly men sitting behind the desk in grey uniforms that appeared to identify them as part of the Maintenance Dept. When I asked for directions to the Gastro Dept - they had NO IDEA! Next, I approached a staff member at a desk outside the entrance for Breast Cancer patients. She pointed me in the direction of the Young Pavilion. After a VERY LONG walk that took me in almost a full circle, I finally found the Gastro Dept - only to be greeted by a receptionist on the phone who refused to make eye contact of acknowledge my presence in any way. I would've be happy for just a smile - but NOTHING. After sitting for a while, I went to the rude receptionist who was still on a call that was - apparently - more important than greeting patients. I stood over her until her finally made eye contact but not with a smile. Instead, she snarled, "I'm on a call! This lack of staff training is inexcusable at a nationally recognized cancer hospital!

Ever since Temple took over, everything has changed and it's not good. The old Fox Chase staff was…read morevery professional, compassionate, and friendly. Where did they go??? The new Temple staff especially reception is loud, rude, and totally unprofessional. The wait time is also long. You take the time to arrive on time, but then wait over a hour to see your doctor!

Dr Bronstein is the WORST PHYSICIAN ever He is too old to practice He did not notify me in a timely…read morefashion that I have abnormal labs which went untreated for 3 months until I ended up in ER at Jeanes Hospital post fall and injury due to undiagnosed illness. And with Independence Blue Cross I am relegated to a Tier 1 facility (Jeanes) but due to illness I found new MD at a Tier 3 facility and this resulted in treatments at a more EXPENSIVE facility and now has cost me thousands of dollars in treatment fees. Never once has he or his office called back to apologize for failure to properly treat my undiagnosed ailment and I have to now cover thousands of dollars because I sought treatment at a MORE EXPENSIVE hospital as per Blue Cross guidelines. HE NEEDS TO RETIRE!!!!!!!!

Watch yourself here. I've been going to lawndale internal medicine for years. They kicked me out…read moreduring Covid for unknown reasons. I've been sick ever since. They are still labeled on my insurance as providers. I will be now filing a lawsuit with them for neglect of care for a patient as my new doctor has found me to have a vitamin D deficiency that could have been corrected years ago at lawdale

They frequently either double book or run over one hour late to bring you back for your appointment…read moretime. The doctor I saw did apologize and said they have been trying to hire more doctors but are still extremely short staffed. This most recent visit, I waited one hour thirty-five minutes past my appointment time to be called back. If you plan on coming here take my advice and book the first appointment (the earliest they have) otherwise you may find yourself like me waiting for over an hour : / As always people SYOY!!!

A routine checkup takes this office over 2 and a half hours to conduct. Imagine sitting in the…read moreoffice room for over an hour because they can't seem to understand simple appointment times.

We have switched our pediatric practice and happy that we did now I regret that we didn't switch…read moreour kids earlier some people that work at that office must not be near kids.

First, myself and all my family have been patient under Dr. Kim for 15+ years. I see that some of…read morenegative reviews are mainly due to poor services from the staff. Granted, the service hasn't been same as I was used to prior years, but the staff isn't much different than elsewhere in my opinion. From my experience, I must say that Dr.Kim is someone who cares about her patients, first and foremost.

My boyfriend, who is not Korean, tried to make an appointment earlier this week & they rejected him…read morebecause he was not Korean. I'm Korean & this was very disappointing to hear. Aren't we in the year 2012? In Philadelphia? Sad to say, what a shame. Try another doctor, like Jaisohn Medical Center, which is right down the street, bigger, & much nicer staff!

I have been here a few times and I had my surgery here and when I tell you the service was…read morewonderful, everyone treated me so nice. The service for my appts are always done in a fashionable time manner. I love the quality of service the staff here gives; and the food is good in the cafeteria.

Poor family support procedures in the ER !!!! Won't even let more than one family member in the…read morewaiting room. Where is the compassion?