I am in the process of changing doctors and found Dr. Chang my list of approved doctors. Her office would be very convenient for me so I called to find out her availability. I was told that, while she was accepting new patients and that I could sign on with her, she would not be able to see me until February. Thinking this provision was related to general physicals, I thought this would be something I could work with - we're coming into the holiday season and a physical is not something I would normally schedule right now anyway.
My issues with this office came when I asked about non-anticipated issues, i.e., sickness, injury, etc. It was explained to me by the front office person that took my call that they would be able to refer me to an urgent care clinic in these instances. I thought this a bit odd and was sure that there was some sort of disconnect in our conversation. Accordingly, I asked to speak to the office manager to insure clarity. After speaking with the manager, it was confirmed that - sure enough - if I were experiencing anything that would warrant seeing a doctor that I would not be seen by the doctor but that the office would be happy to refer me to an urgent care clinic.
I tried to explain - from an patient's perspective - why I thought this sent the wrong message to the public and was quickly shot down by the woman on the phone and was told if I had a problem that I could contact my insurance company and take it up with them.
In the other two reviews for Dr. Chang, she's described as compassionate and a great listener. The policy she has in effect here contradict these statement quite dramatically. In fact, for a doctor's office to say they are willing to take on patients but not see them for three months says to me they are looking to grab up any patients just to build a practice. Moreover for an office manager to quickly cast a patient's concerns aside and suggest he/she takes it up with the insurance firm tells me the office will not be willing to deal with issues as they may arise with a patient. "Patient" and "compassionate" seem to be adjectives that do not belong at all with this office. read more