While vacationing in Ottawa, the zipper on my blue jacket (it looks like a down-filled jacket, but…read moreit's not) died. The slider fell off completely! I did a quick search and found this store at St. Laurent Centre. It was my first time at this mall. The Stitch It store was easy to find. I walked in and two women greeted me. I asked if they fixed zippers. They did! One of the women looked at my jacket after I had taken it off. She said that it may be difficult to match the zipper slider with a blue one. It would likely be black. I was fine with it. She said to come back in fifteen minutes. I wandered around the mall like a tourist. I came back twenty minutes later. My jacket was hanging on a hanger. The woman gave me my jacket and said that she had found a blue slider. It was perfect. My zipper worked again. She did a wonderful job! She told me upfront that it would cost me $13. I liked that I paid and gave her a tip. I highly recommend coming here for zipper problems in your garments. They are fast and the quality is superb.

Went to stitch it stlaurent mall. The man told me the stitch would show but I said as long as the…read morethread is black, nobody should notice it much. The thread ended up to be WHITE!! When I told them, they responded "you should of brought your own material". I am so embarrassed & I feel awful. They ruined it. He was so nice and confident when we meant but when I when to pick it up and expressed my concerns; they made me feel guilty. I didn't confront them or yell because I have social anxiety. I left in tears. This isn't fair to me & no1 should be lied too this way. My managers & coworkers couldn't believe the job they did so they went and ask for refund or they will write a bad review. Stitch it workers responded with "go ahead". I never write bad reviews but in this case, I have too.

Courteous, timely and excellent service for my white suit - perfect…read more A wonderful example of a small business out performing chains.

This woman everyone was talking about completely ruined my dress, which she was only supposed to…read morealter in the bust. She took the dress apart and sewed it back together very badly. It's my fault; I should have listened to you and avoided her. Maybe go there for dry cleaning, but definitely not for clothing alterations.

I brought my leather jacket in for repairs, as my local seamstress would not do it. I was…read morepleasantly surprised at the quality of the work and the value for the money! I will definitely be back here and recommend this shop to others in the neighborhood!

amazing experience every time! I've brought a few bridesmaids dresses, casual dresses and pants…read morehere to be tailored and hemmed. all the staff are friendly and professional. the service is always well executed - flawless! the prices are also very reasonable, as are the timelines. can't recommend it enough :)

I've brought many items to this tailor over the years -- from getting my pants taken in that waist,…read moreto altering a dress - their work is always impeccable!

The ladies in here are wonderful. Can't yet vouch for their dress making skills - but I can say I…read morewent in to get a tablecloth cut in half and the cut edges finished, and they did a beautiful job. Would I return: Yes. Would I recommend: Yes

I had a dress I needed altered ASAP. It was Saturday at 3:30pm, so most tailors near me were…read moreclosed. I decided to try Brown's. It's located inside the Merivale mall. The tailor who assisted me was very friendly and patient. And he did the alterations on the spot at a very reasonable price. I'll be returning.

From the owner: Professional dry cleaning and clothes alteration servicesread more

Got this name from With Love Bridal Boutique. The seamstress totally ruined a wedding dress by…read morecutting cups way too low (too much was showing). Then tried to compensate by moving the cups lower in the dress. Looked awful and frumpy...dress no longer had any shape to it. She took it in on one side rather than both sides, to make it equal. When we got a replacement wedding dress from the boutique, we shopped around and got a recommendation from another professional. I would never recommend going here. She also kept the deposit (1/2 the total alteration) without returning it, even after ruining the dress and we had to get another new dress as the one she worked on was irreparable.

From the owner: Fashion stitch offers a wide range of alterations on just about any article of clothing. We…read moreSpecialize in wedding alterations for the whole bridal party and prom party ! With care we adjust gowns that are simple or complex with beading or lace finishes .

There is one main plus and one main minus to using this place…read more On the plus side, they do good work for a reasonable price (or at least it seems reasonable to me). I had an old Danier leather jacket relined a couple of years back and I'm sure it it will last another 5 years at least. And they did a good job on another winter jacket of mine just recently. On the minus side is their customer service. My last time using them I had them: 1) not meeting their own deadline for having it ready (took 2 weeks instead of 1); 2) failing to call to advise it was ready as they said they would do; and 3) not being open during their regular business hours. So, all in all, I would use them again but I wouldn't use them if I were in a rush and I'd definitely call them to make sure they are open and the item is ready to be picked up before going over.

A few years back, I had do bring my prom dress to get it altered since it was too small for me…read more They had to add layers of material and beads to it, the work was quite demanding and frustrating! I am very satisfied with the work that had done, the dress fit perfectly! Amazing work and service as well. Very satisfied.