I went to 2 other urgent cares this morning. The first there were 6 people ahead of me I waited 40 mins and nobody went in. The staff was rude so I left. I went to cvs urgent care and they weren't allowing walk ins. So I found helix urgent care and went. I walked in the office was beyond clean and the front desk staff was very nice! I had my infant with me as well was worried they were going to say something with how weird everything is now with rona but they didn't mind. They took me back almost immediately. The nurses were great the nurse practitioner was great. I really had a wonderful quick visit! I highly recommend you go here if you're not feeling well. Skip the other urgent cares read more

I visited Helix Urgent Care in Tequesta recently and experienced multiple serious prescription errors that turned a simple visit into a very frustrating ordeal. I normally wouldn't leave a negative review for an occasional mistake, but this has now happened three separate times with multiple members of my family over the past two years -- all with the same provider. The issues included: * A prescription called in for the completely wrong patient, delaying treatment by several hours. * Another prescription that was never transmitted to the pharmacy despite staff confirming it had been sent. After several failed trips to the pharmacy, it was dismissed as a "glitch," forcing me to return to the clinic for a paper prescription. * Most concerning, a prescription sent to the wrong pharmacy location and apparently dispensed to another patient -- a significant lapse in accuracy and patient privacy. When speaking with the pharmacy about one of these errors, staff mentioned that problems with this provider were recurring and not limited to my family. The clinical staff were polite, but the repeated administrative and prescription failures created unnecessary stress, wasted significant time, and raised legitimate concerns about reliability and patient safety. Urgent care is supposed to make things easier, not more complicated. I hope the practice takes these systemic issues seriously and improves their prescription processes. Until then, I would be very cautious about returning. read more

I was out of town & this was an amazing spot to get efficient, pleasant & caring treatment. Jill & her staff were very professional & I felt great confidence in them!! read more

I went in with a painful issue that was addressed by a nurse. With only talking to me, she made a diagnosis that I knew to be wrong. When I countered her, she double downed and when I asked to see a doctor, she basically told me that she was the caregiver and I could go somewhere else if I did not like her diagnosis. Yes, rude and no empathy. That night I was even in more pain and I went to the emergency room, taking the Helix paperwork with me. The doctor spent a lot of time with me, did tests, said the Helix nurse's diagnosis was so wrong. Bottom line...thankfully it was only painful and repairable but need not have gotten as serious if the nurse would have listened to me. read more

I called ahead to see if they excepted my insurance they said yes I asked if I would make an appointment for the following day the last time they take appointments at 3:30. I got there before 330 the same day & told me all they could do is give me a referral for imaging for lower back and stomach pain. Waste of time waste of gas, make sure you ask any questions over the phone before you waste a trip! read more

unfortunately, sliced my palm near thumb pad with box cutter, really deep and long, on way to ER - decided to call Helix-Jupiter as had been there before and had wonderful service. plus we know how long you can wait at the ER - they indicated they could see me. Dr. Pruett was there and she was just fantastic. Was in for treatment in less than 5 min. 14 stitches later - and feeling comfortable as Dr. Pruett spent time to explain next step in recovery. went back another 3 times for follow up and stitches removed, also saw PA Espinoza and he was also wonderful. Could not be happier with treatment, service and facility, plus the time saved by not going to the ER. read more

Charging for testing despite insurance telling me that it is in network and covered. If you have BCBS go anywhere else

I went to Helix Urgent care on 12/19/23 after sustaining several dog bites to both arms. I am by training a trauma/critical care Nurse Practitioner with 15 years at the bedside who still actively practices. I knew several of the wounds were deep and I knew I needed antibiotics by guidelines. The front office staff were wonderful. My MA Ashlee was absolutely wonderful as well as the MA/RT who took my vitals and story when I first got there. My issue is with the physician that I saw a Dr. Michael Wolford, DO, a man who has no business working with patients. His bedside manner is that of Dr. Mengle. I came to this place specifically due to the very positive reviews I saw from many others. I was excited to see the NP's and PA's there who would be able to help me when I couldn't help myself in this situation. Dr. Wolford saw my wounds, he cleaned them, I knew it would hurt it wasn't numb but to say there was any gentleness there would be a lie. He swabbed betadine on them and then immediately started to numb it. He was quite rough with the numbing. Lidocaine burns the needle burns, there was no slowly injecting the lidocaine as I do myself with my patients there was no waiting for the lidocaine to even take effect. He just started suturing. He did this to two different wounds. He didn't even allow the betadine to dry, wet betadine DOES NOT kill pathogens yet he is sealing up anything that was inside where it will stay wet. His response was well you'll be on Antibiotics. This does not follow the standards of care or practice. He then wanted to suture up my wound on my hand by my thumb which is also contrary to current guidelines, I at first refused but he insisted so I let him. When he inserted the needle into my hand it was more painful than the bite. The injection was horrific to the point I screamed out GOD D@MN IT and had to pull my hand away while there was still a needle in it. It was almost like he took pleasure in my discomfort. With the doctor having a tracheostomy and passy muir valve to be able to speak himself I'd of thought the treatment I received would have been far more gentle. I told him he wasn't going to touch me anymore and I was done. He left and I saw the derma bond there I had the MA get it for me so I could close it after cleaning it out myself with the betadine that had now dried. The MA Ashlee wrapped my arm and I helped here where I could, I requested the office manager given my experiences with that physician and gave her my story. It was relayed to me that this is not the first or even second time she has been told this about this particular physician. I will NEVER go back and be seen by this guy again. I would give the urgent care another try if there was another provider there given my experiences but will never be seen nor let my family be seen by this Dr. Wolford ever again. read more

A big thank you to the team at Helix Urgent Care for their efficient, professional, and friendly medical services. I had called about coming in for a self pay toe injury and the receptionist was able to provide reasonable pricing over the phone. After the call, I drove to the clinic and was able to be seen right away. I told the Dr I had stubbed my toe and showed him recent pictures of the back and blue bruising. From there, he had me go to another room for x-rays. The Dr came back with my results of a closed fracture and then the assistant helped buddy tape my toe. Overall great experience and I will be back if I have any urgent health concerns. read more

Helix Urgent Care - Tequesta - Fracture toe that had been buddy tapped. - Urgent Care Near Me - Tequesta, Florida

Doesn't matter if you have an appointment. They will make you wait hours! I recommend the one in Stuart and Palm Beach Gardens

We came here over a month ago for my daughter's earache. Not only did they bill our insurance incorrectly as "virtual care", Helix charged $1,000 for the visit. $1,000 to look in my child's ear is outrageous. There is no number to contact the billing department and they do not answer emails. read more

I had the most unprofessional interaction with an HR manager, Brenda Stone - it appeared she thought she was a medical provider but was not. Caution on professionalism read more

Professional quick. Great ppl. Second time here Can't compare to other urgent cares. Helix has them beat hands down read more

I find this U C to be the utmost in good patient care and professionalism. I saw PA Tatiana C and she was amazing. In just a few minutes she had diagnosed my problems and given me an arsenal of meds to make sure I had every tool to fight my breathlessness/infection & that I didn't have to be at a doctor again (which I greatly appreciated since I was self pay). Hard working and caring people work here. My husband has used this UC and says the same. Very thorough and never rushed. Note: I can't believe that another reviewer remarked on a carer's appearance on here. It's well known nurses & doctors sometimes care for themselves last of all - and there are a myriad of reasons why someone can be carrying some extra lbs (from someone who is carrying some extra herself). read more

This is the worst urgent care I've ever been to and I'll never go back. Don't even think about calling them on the phones because their staff is beyond rude and NOT helpful. This goes for the office in Stuart and Palm Beach Gardens as well. They never fail to act rude and bothered by me when I call. Today was the last straw for me. read more

My attempts to "see" my primary care Dr. resulted in an appointment to "chat" on the computer. That was unacceptable. My cough, shortness of breath, and ongoing lethargy were getting worse. I've had excellent experience with Helix Urgent Care in Tequesta before; so I returned on Friday. The wait was a little longer due to the number of people; but again, I received excellent care. After vitals, an exam & a chest X-ray, Dr. determined my COPD had worsened. A swab for the virus, prescriptions, & I was done. I highly recommend them. read more

Wow, these guys rock. Been bringing my kids here all their lives and today was my turn for a cold that's kicking my butt. Fast, professional and competent. In and out in no time. This is the model that all should follow. read more

Went there for a sore throat. Waiting time was minimal and the staff courteous and professional. They did the necessary tests immediately. I'm very pleased with their service. read more

Came in with a family member this weekend. Unkind staff and no professionalism. The doctor was nice but seemed like we were annoying the staff for being there. read more

Overall i was happy with my experience at this urgent care. i hesitated to go because many of them have not been worth the time in my opinion. the wiorstpart of the experience was finding out when i arrived that they don't take appointments when clearly their site says they do and helps you to do so. I was told by a woman who has clearly had to explain this numerous times that it is really only a preregistration and it says so at the bottom in fine print ( as opposed to the bold faced(Make an Appointment) but once i got through that the other staff members very very pleasant and happy to help. The NP Carol was very sweet and clearly wanted to help. Thank you Carol! read more

If I could give this place zero stars I would. The NP is useless! I went there because I had a swollen throat, not sore throat, a very bad rash on my neck and torso, I told her I was very hot all day and night but no fever or sweating. She takes a throat culture and says it may be strep. But gives me an oral steroid for the rash. Thank God I didn't take it. A few days passes I'm getting worse, they never call me with the results of my culture, I called them 3x and they never called me back. A week later I was finally able to get them from Quest. I did not have strep. I finally got in to see an ENT, he immediately gave me a Zpak and said whatever it is it's bacterial. Did a nose culture. Came back positive for H-influenza which is very bad. The zpak wasn't even strong enough. Besides the fact that the NP completely misdiagnosed me, the only time I ever heard from Helix was to collect money. NPs are NOT doctors. And furthermore I have an issue with people in the medical field that are grossly obese. How can you respect the opinion about your health from someone who clearly doesn't even care about their own. Also they left me in the waiting area for 2 hour and they're was only one person in front of me when I got there and I could hear them all gossiping wasting my time in the waiting area. WORST ever! read more

Worst urgent care I have ever visited. Unprofessional staff and expensive for the 5 minutes that they spend with you, Could overhear staff and nurse practitioners gossiping and laughing about the patient before me. Go somewhere else. Also some staff were not wearing masks. Unbelievable. read more

Wasn't feeling well for over a week, had been to my primary care physician who had given me antibiotics, but didn't seem to be helping my sore throat or my cough. Came to Helix for a recheck and was so happy with my experience with the P.A. Carol. She was smart, quick and warm. Would most definitely recommend this urgent care. Wait time was under ten minutes, and the care was top notch. read more

Well, from the moment I arrived, the staff was welcoming, friendly & very efficient. I was very impressed with the efficient Ed's of the radiologist and the doctor's diagnosis and suggestions. She was extremely thorough and went the extra mile. I even made sure that her employer was informed of my complement before I left. THIS Urgent Care is a gem read more

The physicians do not work as a team. One PA told me if my daughter wasn't better the next day to call back and they would write a script for a steroid. I called back the next day and a different NP was on staff and refused to write it without seeing her even though she could read what the PA wrote the day before. Then the NP, Carol, got on the phone with me and was extremely rude. Very unprofessional. read more

Very easy to set up appointment using the website. Everyone was very friendly, very clean waiting room. Happy to get my cold meds and feeling better already. read more

No wait, we had made an appointment. Very professional medical assistant took vital signs and history. Nurse practitioner examined my legs gave good advice and sent in prescriptions. I would definitely recommend this health center. read more

This is a terrible, terrible place. Avoid at all cost. I was nervous enough about going in there during COVID and was moved into 3 different rooms during the short time I was there. I also saw 3 different nurses and at one point there were 3 people in my room. It was extremely unprofessional and I felt uncomfortable the entire time. I had to call to follow up for answers several times, and they eventually told me to ask my doctor how to treat me since I was breastfeeding. I am still waiting on my final test results 2.5 weeks later, but at this point I've moved on with my life. read more

I arrived around 8:30 (they open at 8), I maybe waited 5 minutes before a Tech took my vitals, etc; he had a good sense of humor. Rosemund, the physician's assistant, saw me within 5 minutes after that. He was kind, thorough and answered all my questions. I was in and out within 30 minutes; the office staff and nurse were helpful and kind. I realize that the wait can't always be this short, however, I felt that the care was excellent. Thanks! read more

I needed a quick evaluation for a knee injury and they had me in and out in less than an hour.

The worst customer service you can find is in this location. all they care is to get your money and that is it. The nurse practitioners are ok. But the front and back staff all they did was playing around and laughing about jokes. And don't even try calling on results they are rude. Go some where else. read more

great, friendly receptionists and staff. Last few times ive been here i had to get sand flushed out of my ears. you know i like to roll in the sand, who dosent? a sugar cookie is my favorite pastime and i truely enjoy the crispy feel of sand all in my ears and leg crevices. but as it goes, im a musician and must hear music and with sand it makes everything a little salty if you know what i mean. MUST GET FLUSHED read more

Helix Urgent Care - Tequesta - Urgent Care Near Me - Tequesta, Florida

Excellent experience. I was told by a emergency doctor that Helix Urgent Care May be testing for COVID and I happened to be in the center where they are located in Jupiter/ Tequesta. I stopped in to see if I needed to make an appointment. They said I did not. They told me they could do it at that moment if I wanted a test done. I have no symptoms except a cough sometimes, but that is normal for me having allergies. My mom is 86 and I get concerned about being around her, so I decided to take the test to have certainty. They were efficient, and professional, but mostly, a modern nicely decorated and clean place. Everyone was friendly. I was in and out in 20 minutes. I will have result information in 12 -14 days. No hurry for me. I will use them for my urgent care. Good job! read more

I chose Helix Urgent Care in Tequesta and this team deserves 5 stars. I am visiting the area and I came down with imposing headcold and ear symptoms. I arrived when the facility opened and was processed quickly. The front desk staff was efficient. Next I was taken to the first room to have my vitals taken and symptoms recorded. Then I was moved to the exam room where I was assessed by a very competent Nurse Practitioner. She diagnosed my ear infection quickly and answered all of my questions. I was advised to get certain OTC meds, plus she sent a prescription for an antibiotic. Another tech reviewed my orders with me before I left and I was done in under 30 mins! The entire team is professional and I was relieved to be evaluated quickly with a course of treatment. HIGHLY RECOMMEND. read more

I went in to get my COVID test and it was quick and easy with No wait. The nurses were great and the Doctor was too. I am very happy I went to this urgent care. The results were in 24 hours just like they said. read more

Warm welcome. Efficient. Excellent PA! Patient centered care. Easy to make an appointment.

I'm updating my review. I posted a review about my son's experience 16 days ago because he doesn't do Yelp. Well I'm so impressed with them that I had to post my review. Saturday I went in for a Covid test because I had a fever the night before. Though I had to wait longer then anticipated I didn't mind they are super nice, caring and professional. I asked since it's the weekend would it be possible to still get results. They said yes they work the weekend but they couldn't guarantee getting earlier than 2-3 days. Today I was disappointed because I knew they close at 4 but I received a call at 5:30 telling me it was negative. Not only was I thrilled but I was soo impressed with their quick turn around. Highly recommend especially for Covid tests. read more

Arrived and was seen promptly by a nurse Dave and soon after the Doctor came in to examine me. Excellent care by medical staff and front desk. When you feel so rotten the Helix urgent care moves quickly to diagnose and get you on the right treatment read more

Front desk staff was nice and sufficient. There was no wait. Fast. Easy. Cheap. Located by my house. Doctor was nice and reassuring .. read more

Helix Urgent Care - Tequesta - Urgent Care Near Me - Tequesta, Florida

Dad was feeling ill. Coughing, etc. we went to Helix near closing time - 6:40pm. I was a little apprehensive about going there based on some of the reviews. Everyone was so nice from the staff to the nurse to Dr. Thomas. We never felt rushed or unimportant. We are so grateful for the attention and superb service we received. Thank you! read more