Went in there to receive a cleaning of my ring and to get a appraisal for it. The lady at the…read morecounter was so nice, explained what the ring was worth, and showed comparable rings. Informed me on how much it would be to get a upgraded diamond (did not push it on me, I asked before I was about to leave). Cleaned my ring for free, so it did not cost me a dime. If I decide to get a written appraisal for it she told me the price, which was VERY reasonable. I would recommend this jeweler to anyone looking for a customer friendly environment. So much better than any chain store where sale associates tend to push things onto you. Support local businesses that really do have customer service, something that seems to be dying out.

Sharif was excellent. He by far exceeded expectations. I was being offered less quality stones for…read moremore money. Sharif not only got me the best price but he took time in finding me exactly what I wanted. I was nervous like everyone else, however after i received it Petra gems is legit. 1000 % trustworthy will absolutely do business with again. Thanks Sharif

I can't say enough good things about Sharif and Petra Gems. My now fiance and I trusted him to…read morecustom make my engagement ring and it is simply stunning. He sent plenty of photos and videos of the ring before he shipped it and was very detailed in his responses. Everyone who sees it is in awe and in disbelief when they hear how much we paid (way under!). We got it appraised by a GIA gemologist in our area and he had nothing but wonderful things to say about it as well. I feel so lucky and thankful to have found such a trusted and knowledgeable jeweler.

Let me be clear, this isn't about a product, it's about a member of their team. She was awful to me…read morefrom the moment I walked in the door. Thankfully (for them) I was picking up an order and not entering to shop. Because if I hadn't already paid, I would have never given them my business. She was incredibly, and unnecessarily, rude - making me feel as though I interrupted her day; all because I didn't see her waving me in the security door. It may be worth having a buzzer or some sort of audible confirmation for the customer, so they know to pull on the door handle. This may prevent a customer from hearing, "I'm standing here - pressing a button", instead of "welcome to Jared", as they enter your store.

For starters, Brian is a standup man whom I have done business with for over 10 years and this…read morereview has nothing to do with him. The rest, is about Jared and how they chose to end our relationship. I took my wife's wedding ring in to be resized on Saturday 4/29, no big deal, she was worried about leaving it, because it had never been away from her ring before, but I convinced her it would be fine (BECAUSE I HAVE BEEN DOING BUSINESS WITH JARED FOR OVER A DECADE) and they were good at what they do. I received a call on the day i was supposed to get the ring back, telling me that it was not ready and that I could have it back on Saturday May 6th. We arrived, it wasn't ready. Did some browsing. Waiting, went grocery shopping, came back. Bought a Mothers day present, stood around waiting while the lady started lying "she's just polishing it up" Then she tries to pass off A TOTALY DIFFERENT RING AS MY WIFE'S LIKE WERE IDIOTS AND RINGS DON'T REALLY HAVE A MEANING. All we wanted was it to be resized. So I collected what was left of the ring, returned what I had just purchased and we are done! I'll go find an actual jeweler to repair the damage.

Amazing customer service. Found exactly what I was looking for and was satisfied. Came in for…read moreengagement ring and fit perfectly!

Richard was very helpful. My fiancé and girlfriend shopped around at area stores and preferred PJ…read morefar above the rest. Best prices and great service. Also, my friend is insistent on when it's her time we go back to premier again. Today I went to pick up our wedding rings and they are excellent. While there they offered to shine my engagement ring. We will be life long customers!

Pretty much my favorite thing is cool local businesses that support other cool local businesses and…read moreartists, and that's UniQ all day. They have some beautiful glass art from locals Avolio Glassworks, as well as a really cool cross-section of items that would interest those who love jewelry and gemstones. They've got lots of very affordable gift items under $200, but also masterworks by their own and other jewelers. They have a solid collection of antique jewelry, plus lots of really modern looks. And there's something different every time I pop in (which is pretty much every time I dine at neighboring Fieldstone Grill, which is one of my favorite spots in Portage). Superior customer service as well. La!

A real bummer. Long story short, initial experience was great. Great looking product, impressive…read morepresentation, my wife and I left looking forward to a quote (via phone) for a couple stone options. After a month and no follow up, we stopped back in. We were not in a rush but excited to get a ring ordered. The sales lady that we had previously worked with seemed happy to see us but had obviously lost our quote, name number and all, and was flustered and soon mad about the situation. In trying to remember - without letting on that she had forgotten about us- she came up with something very different than what we had talked about. Neither my wife nor I took her irritated manner personally but were a bit flabbergasted when she rolled her eyes at us and disappeared into the back room to complain about us to her manager. And she was loud. And offensive. My wife walked out by this point but I stayed to try to resolve the situation. After a few minutes, Doug (who I believe is the owner and seemed like a nice enough guy) came out and gave me an overpriced quote to apparently run me out of his store. Now I realize that customer service isn't what it used to be but this was a failure on so many levels - and such a different experience than we had been hoping for. I now hear their ads on the radio and can only say this: an ad may bring in a customer but bad service and the word of mouth that results from it can be devastating to a business. Might I be so bold as to suggest a drastic change in attitude - and employees for that matter.

I've known the owner for years, he has the skills and knowledge few around do. Every visit has been…read moreprofessional, helpful and worth the time. Each of my children have received a watch (with engraving) from Doug Sofia. Whenever our jewelry store would have a watch question or repair THIS is where we've trusted to assist us. "Hands down" best watch man in town.

Oof, what a rough experience. Took a cheap Casio watch in because I thought it needed a new…read morebattery. Never been to this shop, but found it by Google search and figured I'd support a small business. Older gentleman was the only one in the shop - he took my watch and said he'd take a look. He opened up the watch and said the battery was "like new". I said, "Well thanks, I don't want to waste your time." He says, "Well, I've already got this all opened up." (!) I wait a few more minutes for him to tell me more, or return my watch. Nothing. After about 15 minutes of waiting, he finally exclaims from his workbench, "You may have to leave this here a while - I've never opened one of these up before and [nothing's going back together like it should]." I left my name and phone number and asked him to call me when it was ready to pick up. This was on Friday at lunchtime. No call comes the rest of the day, or the next day. Closed on Sunday, still no call Monday. Finally, after work Monday I go by to pick up the watch. He hands me the watch and says nothing. I say, "Did you end up putting a new battery in?" He says, "That one's like new." (So, no.) I say, "Do I owe you anything?" He says, "Well, I gotta charge you $12 for taking that thing apart and putting it back together." Here's the thing, I'm all about supporting the little guy and honoring their time. But what about my time? Dude took my watch apart without knowing he could put it back together, then never called to say it was done, kept it for three days, and didn't actually DO anything. If it was my shop, I might say, "Hey, I'm not gonna charge you today because I kept it for so long and didn't actually do any repair on it. Have a nice day. Come see me when the watch actually stops and we'll get it fixed up." Instead, the guy got his $12, but I'll never go back there again.

I needed someone to look at a ring that was in my late mother's jewelry box. I suspected it was…read morecostume jewelry. It looked kind of beat up, and I didn't care for its light blue stone. A woman quickly was happy to help me. She looked at it under enlargement, then with great confidence said, "It's a blue topaz with little diamonds around the side, and the ring is (some)teen carat gold." Wow. My own personal Antiques Roadshow moment! And no charge, long-distance travel or waiting in line. She offered to clean it too, free of charge. I of course accepted!

I highly, highly recommend working with Morgan from Nord for one-of-kind heirloom jewelry redesign…read more Fine jewelry and jewelry redesign were completely new territory for me. Working with Morgan, I felt an instant connection and she made me feel comfortable asking questions, sharing ideas and guiding me through the entire process. The result of my custom engagement ring is something I never could have imagined. It's hard to put into words how truly beautiful the design is. It's absolutely stunning. I love having a unique piece that tells a family story and gives an heirloom a second life. Morgan's design experience brought my vision to another level. The design is modern, yet timeless and honors the original design integrity of the ring - with some edge. It's perfect. It's exactly what I wanted, without knowing what I wanted. If you're on the fence about an heirloom redesign - I highly recommend going into Nord and asking for Morgan. The possibilities are endless and the final product you'll get is something more beautiful than you've ever imagined. Lastly, the quality and craftsmanship of the Nord jewelers is best in class. This ring's story will live on forever and be passed down for generations.

Got a sweet ass drill set and a tv for cheap! Owner even through in a free bit set and gave me half…read moreoff on some blu rays.. Im coming here instead of TNT from now on!!

I am always pleased with the service that I receive at cash in a flash. I have made multiple…read morepurchases and one trade here and they are always very hospitable and easy to work. They make sure that I am pleased as a customer and they are always willing to accommodate me. I will most definitely be back.