I needed someone to look at a ring that was in my late mother's jewelry box. I suspected it was…read morecostume jewelry. It looked kind of beat up, and I didn't care for its light blue stone. A woman quickly was happy to help me. She looked at it under enlargement, then with great confidence said, "It's a blue topaz with little diamonds around the side, and the ring is (some)teen carat gold." Wow. My own personal Antiques Roadshow moment! And no charge, long-distance travel or waiting in line. She offered to clean it too, free of charge. I of course accepted!

I highly, highly recommend working with Morgan from Nord for one-of-kind heirloom jewelry redesign…read more Fine jewelry and jewelry redesign were completely new territory for me. Working with Morgan, I felt an instant connection and she made me feel comfortable asking questions, sharing ideas and guiding me through the entire process. The result of my custom engagement ring is something I never could have imagined. It's hard to put into words how truly beautiful the design is. It's absolutely stunning. I love having a unique piece that tells a family story and gives an heirloom a second life. Morgan's design experience brought my vision to another level. The design is modern, yet timeless and honors the original design integrity of the ring - with some edge. It's perfect. It's exactly what I wanted, without knowing what I wanted. If you're on the fence about an heirloom redesign - I highly recommend going into Nord and asking for Morgan. The possibilities are endless and the final product you'll get is something more beautiful than you've ever imagined. Lastly, the quality and craftsmanship of the Nord jewelers is best in class. This ring's story will live on forever and be passed down for generations.

A real bummer. Long story short, initial experience was great. Great looking product, impressive…read morepresentation, my wife and I left looking forward to a quote (via phone) for a couple stone options. After a month and no follow up, we stopped back in. We were not in a rush but excited to get a ring ordered. The sales lady that we had previously worked with seemed happy to see us but had obviously lost our quote, name number and all, and was flustered and soon mad about the situation. In trying to remember - without letting on that she had forgotten about us- she came up with something very different than what we had talked about. Neither my wife nor I took her irritated manner personally but were a bit flabbergasted when she rolled her eyes at us and disappeared into the back room to complain about us to her manager. And she was loud. And offensive. My wife walked out by this point but I stayed to try to resolve the situation. After a few minutes, Doug (who I believe is the owner and seemed like a nice enough guy) came out and gave me an overpriced quote to apparently run me out of his store. Now I realize that customer service isn't what it used to be but this was a failure on so many levels - and such a different experience than we had been hoping for. I now hear their ads on the radio and can only say this: an ad may bring in a customer but bad service and the word of mouth that results from it can be devastating to a business. Might I be so bold as to suggest a drastic change in attitude - and employees for that matter.

Pretty much my favorite thing is cool local businesses that support other cool local businesses and…read moreartists, and that's UniQ all day. They have some beautiful glass art from locals Avolio Glassworks, as well as a really cool cross-section of items that would interest those who love jewelry and gemstones. They've got lots of very affordable gift items under $200, but also masterworks by their own and other jewelers. They have a solid collection of antique jewelry, plus lots of really modern looks. And there's something different every time I pop in (which is pretty much every time I dine at neighboring Fieldstone Grill, which is one of my favorite spots in Portage). Superior customer service as well. La!

"Fabulous" is the only way to describe my experience at Impress Jewelry Creations!…read moreI have worked with Bill and Stacy Martin for years - long before they opened Impress. They continue to bring the same level of customer-focused excellence that keeps me coming back year after year. I wholeheartedly recommend them, and there is nowhere else I would shop!

tried telling me my Rolex was fake ! well it's not, bought it from an authorized dealer in…read moreIndianapoli. all I wanted was a link taken out , I'll never return.

Kristin the assistant manager is amazing! She got my girlfriend, and I all set up; with her…read moreknowledge and help, were able to pick up the perfect watch and ring combo

We have had a terrible experience with this store. My fiance ordered my engagement ring on July 8…read more It is now February 19 and we have not received my ring yet. It started with my ring needed to be sized down. It was sent in to be resized 3 sizes down. We were told an estimate of 8 weeks. After 8 weeks we called to check on the status. We were told the ring the order wasn't properly placed, and the ring would need to be remade and we were given an estimate of 8 - 10 weeks. 11 weeks later, the ring came in, and was still too large. It needed to be sent in to get resized. We also picked out a wedding band knowing that the resizing seems to take some time. We were told it would be another 8 - 10 weeks. We were told we would be notified when either ring came in. 10 weeks later, we call to check on the status. The band was in. We never were notified. The engagement ring had a ship date of the next day, so it would be in within the next couple of days. We call a few days later and are told that the ring is going to be another 4 - 6 weeks. At this point, we are beyond tired of waiting for the ring. I haven't had my ring for most of my engagement, and will not have it at my shower. Our wedding is in May, and at this point I am wondering if I will even have my ring before the wedding. We asked the store for a return. I talked with a local jeweler who said they can make a ring for me within the next 4 weeks. Helzberg adamantly told us no, that we couldn't return the ring because it was purchased more than 30 days ago. We still don't even have it in our possession, yet we can't return it! The managers at the store that we have been dealing with , Kristin and Ashley, have not been very understanding. Ashley at one point was talking to my fiance extremely disrespectfully and told him that there has been a study that 75% of brides do not like their rings, and he is just going to have to deal with it. The issue is not the ring. The issue has been the service and the continued delays. I tried contacting Helzberg through the website 2 weeks ago, and have received no response. I tried their chat online, no one answered. Word of warning, go far in advance of any special date you may need your jewelry by.

Had two watch batteries replaced for $30 a piece! A high price, but the lady was quick and…read moreefficient.

The customer service is very friendly and professional. I have had batteries replaced and minor…read morewatch repairs done while I shop. The item is always ready at the promised time. Currently, the charge for a battery replacement with a two year warranty is $21.99. I am not sure how that compares to what other businesses charge, but I find it difficult to fine places to replace watch batteries and I get consistent quality work from Ice Jewelry.

My husband had to get a new battery for his Tag watch & we popped in to get it fixed. SO glad we…read moredid this place is incredible! Beautiful jewelry & despite the fact we were not looking to acquire any new jewels we were treated very kindly & the customer service exceeded my expectations. A 10/10! Hopefully next time I visit here I will leave with a new !

Cannot recommend this place enough! Stopped in to grab an engagement ring and they were so helpful…read morewith picking it out. Had to get it sized and they provided same day service the day next since we were leaving in the morning. Every time I walked in I was greeted by name. 10/10 experience!

Outstanding folks, I'm an amateur prospector and finding a place to sell gold when an emergency…read morehits has always been a chore, but not today, The Fine folks at Sorg jewelers took some nuggets and some gold dust and gave me a really good value, from now on when I need to sell gold I know where to go,, and they told me the Gemologist is there until 10:30 am every morning in case I need to sell more. I am STOKED I was expecting to have to accept 14Kt scrap value on it because it was an emergency and who doesn't love capitalizing on a person's emergency? right? but these people are AWESOME!!!! They gave me very close to spot value on the gold something I did not expect. Thank you Sorg Jewelers, you have a new partner for life, Be Warned LOL

Just O K really was of NO help and not very good communicating and sounded a little made (rude)…read morewhen he did answer.It was very blunt

I have been going to Romantica Jewelry for years now,never to to be disappointed!!! The family…read morethere are warm and inviting and very knowledgeable. I mainly go there to sell gold and silver and they are transparent and very fair. They also have a very nice selection of regular to top end jewelry at very reasonable and competitive prices. I would recommend these guys if your shopping for a special gift or if your looking to sell some broken or unwanted jewelry or precious metal items. The way things are today I greatly appreciate good service and fairness and these guys hit it out of the park. Thank You

Awesome and honest family run business! Beautiful jewelry. Honest and fair when scrapping…read moreprecious metals.