Nice selection of gently used, reconditioned, good quality watches. Got a women's Seiko w a few…read moretiny diamonds on it for about $177.

Great experience! I have a Shinola watch that needed a new…read morebattery. I stopped by and was back on my way in less than 5 minutes! Fast, kind, and knowledgeable. I highly recommend this family business.

Had two watch batteries replaced for $30 a piece! A high price, but the lady was quick and…read moreefficient.

The customer service is very friendly and professional. I have had batteries replaced and minor…read morewatch repairs done while I shop. The item is always ready at the promised time. Currently, the charge for a battery replacement with a two year warranty is $21.99. I am not sure how that compares to what other businesses charge, but I find it difficult to fine places to replace watch batteries and I get consistent quality work from Ice Jewelry.

For years (30) I have always sent my Tiffany watch back to the store for battery replacement. Such…read morea pain in the butt and expensive. I found this company offering same day, actually same hour service ( did it in five minutes) and charged me $20. So freaky fast, and I got a Twix bar with my receipt!!! Ha. I will be back.

1 Star Terrible…read moreexperience. I will not be returning. I brought my Omega Seamaster in for a helium escape valve/crown repair or replacement. Shlomo, the owner, told me the watch would be ready within one week. Two weeks later, Beth called and told me they had ordered the wrong part and would need another week. Then, oddly enough, she called me the very next day and said the watch was ready. When I went to pick it up, I was immediately pressured to pay before I was even given a chance to properly inspect the watch. I asked them to slow down because I wanted to make sure I was paying for the repair we had actually agreed upon. When I inspected the watch, the helium crown came right back off. What I found particularly frustrating was that, instead of acknowledging that the repair needed to be addressed, they challenged me as the owner of the watch and told me that I was unscrewing the crown too much. I know how I had been handling my own watch, so I found it very disappointing to have the problem attributed to me rather than simply addressing the fact that the crown had come off. I made it very clear that I wasn't trying to give anyone a hard time. I simply wanted to make sure I was paying for what we had agreed to, and I told them that I wanted to do good business and resolve the situation fairly. Rather than escalating the matter, I asked them to fix the watch and told them I was willing to give them additional time to do the repair properly. They apologized, and I left. Another two weeks passed before I was finally told the watch was ready again. I returned the following day, but Shlomo wasn't even there. Once again, before I could finish inspecting the watch, Beth was already pressuring me to make the payment. At this point, I just wanted my watch back so I could take it to an actual Omega dealership and have it properly inspected. I paid the amount we had agreed upon and left. As of writing this review, I honestly don't even know whether the watch has actually been repaired properly. Beth told me that it should be and that Shlomo had tested it to make sure everything was correct, but after my previous experience with the repair, I don't feel comfortable taking that at face value. I plan to have the watch inspected by an Omega dealership to determine whether the repair was actually completed correctly. My issue was never about refusing to pay or trying to give anyone a hard time. I was patient, reasonable, and gave them multiple opportunities to make things right. I simply wanted the agreed-upon repair completed properly and the opportunity to inspect the watch before paying. If you're trusting a business with an expensive watch, you expect professional workmanship, clear communication, and to be treated with respect when something goes wrong. Unfortunately, that was not my experience here. I will not be returning.

"Fabulous" is the only way to describe my experience at Impress Jewelry Creations!…read moreI have worked with Bill and Stacy Martin for years - long before they opened Impress. They continue to bring the same level of customer-focused excellence that keeps me coming back year after year. I wholeheartedly recommend them, and there is nowhere else I would shop!

tried telling me my Rolex was fake ! well it's not, bought it from an authorized dealer in…read moreIndianapoli. all I wanted was a link taken out , I'll never return.

He did a great job fixing my old cuckoo clock. He also taught me how to set it correctly.read more

Horrible customer service!!! Just asking for an update after 4 weeks and the owner was very rude…read moreand unprofessional, slamming my antique clock on the counter and said take it or leave it! Would give a 0 if I could, highly recommend going somewhere else!!'

These guys are the real deal! Their prices are very reasonable and fixed my situation very quickly…read morewhile I waited and had no problem with me looking over their shoulder. There wasn't any other watch repair in Ft Wayne that I could find. If I lived there, I wouldn't go anywhere else.

Friendly, professional, and fast service. Only watchmaker around (none in Fort Wayne) that had…read morespecialized tool and expertise to change battery in husband's Rolex timepiece. Very, very affordable.​

Once can never underestimate the value of time, or knowing the time for that matter. For example,…read morewhile out on the town, I have encountered numerous opportunities to provide my future girlfriend (yes, you cutie at the bar) an answer to their question "what time is it?", only to be stricken with agony for my watch battery had died during the great slumber of 2020 (e.g., COVID). Now, I can already hear the bro's going "that's why you got a phone bud", but you're wrong - did James Bond light that girls smoke using a turbo charged butane lighter? No dawg, he used an elegant refined piece of modern civility to light that stick! Anyways, wandering the sidewalks of Monroe I stumbled upon Superior Watch Repair. Entering the establishment, I could tell the proprietor took great pride in attention to detail and made a point to please the customer. Marveling over the limitless options of watch bands and Grand Rapids souvenirs (I'm coming back for a GR hat or keychain or coffee mug - can't decide) the owner greeted me. Taking a moment from working tirelessly and sensing my quandary, he offered his services and replaced the battery for my timepiece. For less than $20 and 5 minutes of my day, my problem has been solved! Ladies, I am your man the next time you ask "what time is it". Pros: excellent service, affordable, lots of options. Cons: none

Amazing customer service. The proprietor was very kind and very knowledgeable. I used to work in a…read morejewelry store and if you have a special watch, bring it here -not a box store or shop that doesn't specialize in watches. It's hard to find craftsmanship like this anymore. We're so lucky to have a shop like this in GR! We will definitely be back!

I worked with Ryan at Sweet Custom Jewelry. I am very happy with my experience, he helped me create…read morean amazing yet affordable ring for my now fiancée. I created a beautiful ring that only my fiancée will have. I was informed of every step in the process and recommend this Jewelry store for anything you need especially a custom unique piece for the one you love!

I can't say enough good things about Sweet Custom Jewelry! I reached out with a special request-to…read morecreate a custom necklace using my sister's logo as a surprise while she was being celebrated for her business-and they absolutely knocked it out of the park, even on short notice. The finished piece is stunning-beautiful craftsmanship, amazing attention to detail, and it truly brought the design to life. Alissa was fantastic to work with: incredibly professional, responsive, and genuinely kind throughout the whole process. She made everything feel easy and stress free.

Extremely professional service from "Mister G" himself. Knowledgeable, responsive, and fairly…read morepriced. I doubt you'll find a better locksmith out there!

I lost my back-up electronic car key. Mr. G's quoted me a price for replacement fob/programming…read moreand a laser-cut physical key. The quote was 1/4 the price quoted at the dealership. I showed up (no appointment) and 20 minutes later everything was working perfectly. The quoted price was exactly what I was charged. I highly recommend this business.

I needed someone to look at a ring that was in my late mother's jewelry box. I suspected it was…read morecostume jewelry. It looked kind of beat up, and I didn't care for its light blue stone. A woman quickly was happy to help me. She looked at it under enlargement, then with great confidence said, "It's a blue topaz with little diamonds around the side, and the ring is (some)teen carat gold." Wow. My own personal Antiques Roadshow moment! And no charge, long-distance travel or waiting in line. She offered to clean it too, free of charge. I of course accepted!

I highly, highly recommend working with Morgan from Nord for one-of-kind heirloom jewelry redesign…read more Fine jewelry and jewelry redesign were completely new territory for me. Working with Morgan, I felt an instant connection and she made me feel comfortable asking questions, sharing ideas and guiding me through the entire process. The result of my custom engagement ring is something I never could have imagined. It's hard to put into words how truly beautiful the design is. It's absolutely stunning. I love having a unique piece that tells a family story and gives an heirloom a second life. Morgan's design experience brought my vision to another level. The design is modern, yet timeless and honors the original design integrity of the ring - with some edge. It's perfect. It's exactly what I wanted, without knowing what I wanted. If you're on the fence about an heirloom redesign - I highly recommend going into Nord and asking for Morgan. The possibilities are endless and the final product you'll get is something more beautiful than you've ever imagined. Lastly, the quality and craftsmanship of the Nord jewelers is best in class. This ring's story will live on forever and be passed down for generations.